Chapter 4: Consumer and Organizational Buyer Behavior
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Chapter 4: Consumer and Organizational Buyer Behavior

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@ExcellentHummingbird

Questions and Answers

What is one of the important differences in emphasis between consumer and organizational buying?

Fewer potential buyers in organizational buying

Why is it important for suppliers to invest in long-term relationships with large customers?

To maintain business with important customers

What is the significance of the growth of key account selling?

It reflects the close relationship between buyers and sellers

What is likely true about organizational buying compared to consumer buying?

<p>Organizational buying involves fewer potential buyers</p> Signup and view all the answers

Why is it important for marketers to understand the differences between consumer and organizational buying?

<p>To tailor marketing efforts according to buyer behavior</p> Signup and view all the answers

What is reflected in the fact that 80% of output in industrial product marketing is sold to 10–15 organizations?

<p>The importance of close relationships with buyers</p> Signup and view all the answers

In business-to-business marketing, why do sellers often tailor their product offerings to meet the specific requirements of buyers?

<p>To increase the potential revenue from the products</p> Signup and view all the answers

What may be demanded by an organizational buyer in a powerful negotiating position with a seller?

<p>Concessions in return for placing the order</p> Signup and view all the answers

Why are business-to-business markets sometimes characterized by a contract being agreed before the product is made?

<p>To ensure a guaranteed revenue for sellers</p> Signup and view all the answers

Which factor makes organizational buying more complex?

<p>Influence of different levels of organization on purchase decisions</p> Signup and view all the answers

What is the main focus of understanding customers in consumer buying behavior?

<p>Understanding their buying habits and preferences</p> Signup and view all the answers

What makes decision making in consumer purchases more complex when made by a buying center, such as a household?

<p>A number of individuals may interact to influence the purchase decision</p> Signup and view all the answers

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