Organizational Perception and Learning Quiz

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By ReformedTriumph



119 Questions

What is perception?

What does cognition involve?

What are the sources of information involved in the cognitive process?

What are external stimuli?

What is the role of stimuli in perception?

What factors contribute to determining social identity according to the text?

What does perceptual context in a group setting refer to?

What is the term for building a defense against stimuli that are personally or culturally unacceptable or threatening?

What affects interpretation in organizational behavior according to the text?

What is the term for the information selected from the external environment through stimuli, organized and interpreted by cognitive processes, turning into perception?

What is the halo effect?

What is selective perception?

What is attribution focused on when explaining behavior?

What does Kelly's model suggest influences casual attributions?

What is the fundamental attribution error?

What does the perceptual process involve?

What are the factors affecting perceptual selectivity?

What influences perceptual set?

What principle is involved in organizing inputs in perceptual organization?

What are the factors of perceptual grouping?

What is the Golem effect in organizational behavior?

Which perceptual error can lead to inaccurate perceptions and biases in decision-making?

What is a key strategy for accurate perception in organizational settings?

What is the purpose of impression management used by employees?

How is learning defined in organizational behavior?

A minimum and desirable level of stress is known as

Sandra is experiencing a lot of stress at work due to lot of paperwork and tight deadlines. The stress has consequences on her psychology. Which of following changes may be noticed in her ? i. Loss in personal appearance ii. Poor concentration iii. Apathy"

Rahil wants to adopt time management technique in order to manage stress at work. He is doing the following things to manage his time. Observe him and correct the step which is not right

Sonia is trying to change her food habits in order to control her high blood pressure which is caused due to stress. Which of the following should she consume in order to relieve stress ?

The management of Avon Investments is trying to implement methods to give mild stress to the employees to improve effectiveness. They can use all the following methods except _______

Which of the following organizational strategy is not useful in preventing stress for the employees > (Stress Mgmt)

Which of the following Organizational processes is not a cause of organizational stress

Measures should be taken by an individual to shift personality from type A to B to reduce stress

Which type of transaction allows both parties to think rationally and make strategic decisions ?

Arun is area sales manager at Phera Nutrition in Punjab. He is trying for getting promoted to the Regional sales manager. However opening for this position is in the South India region and he will have to relocate to Chennai. What type of conflict is he facing ?

Mr. Kapoor is 60 year old manager who holds traditional view about conflicts whereas Rohan is a 30 year old manager who holds modern view about conflicts. Rohan disagrees with all the points of Mr.Kapoor regarding conflicts except ________

There is a conflict between people within a group in a company regarding process to be used to achieve the goal. They are thinking of how to resolve the conflict. They finally use a third party arbitrator to resolve the issue and come up with a solution. What type of strategy is this ?

Shikha is the manager of her department and has formed two groups for a project. There are some conflicts among the group regarding use of resources. She has listed down few strategies to resolve the conflict. As her superior guide her as to where is she wrong ?

Sameer is a software programmer in an IT company. He has worked for 2 years and wants to get promoted to the supervisor level. For this he has to clear the technical and management test of the company. He appeared for it and failed. He is frustrated and a uses fixation as a defense mechanism. Which of the following does he do ?

Mixed stroking damages interpersonal relations

What is the modern view of conflicts?

What type of conflicts are concerned with the formation, structure, and process of group tasks and performance?

What do relationship conflicts mainly relate to?

What do functional conflicts enhance within a group?

Which strategy involves allowing conflict to surface and discussing and resolving the issues?

What is the primary aim of the win-win strategy for conflict resolution?

Which of the following is a potential cause of inter-group conflicts?

What is the focus of the lose-lose strategy for conflict resolution?

In the context of conflict resolution, what does the Johari window model emphasize?

What is the primary purpose of complementary transactions in transactional analysis for conflict resolution?

Which strategy involves aiming at solving the problem rather than beating the other party in a conflict?

What is the primary goal of team building as a conflict resolution strategy?

What type of conflict arises when a goal has both positive and negative features?

Which ego state in transactional analysis is characterized by rational, logical, and problem-solving behavior?

In the Johari Window, what does 'blind self' refer to?

What type of transaction between ego states can affect the dynamics of interpersonal interactions and conflicts?

What is the primary source of intra-personal conflict arising from conflicting expectations and inadequately defined roles?

What is the term for recognizing the presence of others, which can be positive, negative, sarcastic, or mixed?

Which type of conflict occurs when a motivated drive is blocked before reaching a desired goal?

What does 'open self' in the Johari Window refer to?

Which type of conflict arises due to competing needs and roles?

What are the three ego states in transactional analysis?

What is the term for the concept based on open self, hidden self, blind self, and undiscovered self, affecting interpersonal conflict based on self-awareness and knowledge of others?

What type of conflict arises when a goal has both positive and negative features, leading to a struggle in decision-making?

What is the primary difference between a group and a team?

What is the impact of synergy in team activity?

What is the main focus of teamwork in a team?

How do team members contribute to tasks in comparison to individuals in a group?

What is a critical success factor for virtual teams?

Which is a characteristic of empowered teams?

What is a condition for effective team empowerment?

What is a characteristic of virtual teams?

What differentiates virtual teams from normal teams?

What is a characteristic of empowered teams' vision formulation?

What is a characteristic of virtual teams' organizational boundaries?

What is a characteristic of effective team empowerment?

Which of the following is not an essential condition for team building?

Which factor does not contribute to increasing team cohesiveness?

What is the primary goal of team building interventions?

Which is not a type of team as described in the text?

What do team norms encompass?

What is the focus of employee empowerment?

What is the primary purpose of job enrichment?

What are the ingredients of team building as explained in the text?

What does conformity involve in the context of team behavior?

What is the role of team leader as described in the text?

What is the purpose of team building goals as outlined in the text?

What are team building strategies focused on as per the text?

Mr. Sharma, manager of Yeti Foods, made a work team for aimproving production for his company. He covered all the following aspects for making his team work successfully except ________

Soha is member of a team formed for the marketing campaign. She makes a cohesive plan, understands interrelation of tasks, and maintains networks. What role is she playing in the team ?

A high performance team has been set up by the management of Ace Ventures. Which of the following is true about this team ?

Which of the following is not true about Team Building Strategies ?

________________ is the degree to which team members confirm to team norms and are attracted to each other

Self-managed work teams have been by UC Financial. Which of the following is not a benefit of self-managed work teams ?

A group of employees had been formed by the manager. The group was highly cohesive for the initial period. However after some time there was decrease in cohesiveness. Which of the factor would be responsible for decrease in group cohesiveness ?

Ajay acts as a challenger in the team. Which of the following statement is not correct about his role as a challenger?

Which type of teams are used for assembly lines ?

What type of communication flows from lower to higher level in organizational hierarchy?

What type of groups are preferred by modern organizations for their ability to bring variety of information useful for organizational strategies and creativity demanding tasks?

Which type of communication network follows the authority chain and is limited to task-related communication?

What type of groups perform certain activities more efficiently such as decision making?

What is a characteristic of effective groups as per the text?

What is the primary reason for the development of groups in organizations according to the text?

What is one of the factors for the development of groups as mentioned in the text?

What is a characteristic of effective groups' purpose formulation as per the text?

What are the stages of group formation as outlined in Tuckman's Five Stage Model?

What is the primary difference between formal groups and informal groups?

What is the primary reason for the formation of informal groups?

What do group norms represent?

What is the primary role of someone occupying a given position in a social unit?

What does group cohesiveness influence?

What is an important factor that affects group dynamics and decision-making?

What are the disadvantages of group decisions?

What are the types of informal groups?

What factors affect formal groups?

What is the primary focus of group decisions?

What is the primary purpose of group cohesiveness?

As a human resources information system with integrated process gates implemented, firms often need to ___ the organization.

Being Ethical at the work place is initiative taken by the organization, can be supported by which of the following ways;


Perception and Learning in Organizational Behavior

  • The Golem effect occurs when managers have negative expectations of subordinates, leading to low performance due to lack of support and confidence.
  • Perceptual errors such as the recency effect and projection bias can lead to inaccurate perceptions and biases in decision-making.
  • Strategies for accurate perception include self-awareness, empathy, positive attitude, and open communication.
  • Avoiding attributions, seeking complete information, and controlling internal factors are key to perceiving accurately.
  • Perception in organizational settings directly impacts employee performance, customer service, product quality, financial performance, and corporate image.
  • Performance appraisal evaluates employee behavior and accomplishments based on results rather than efforts.
  • Biases in performance appraisal include the halo effect, central tendency error, leniency, strictness, personal prejudice, and recency effect.
  • Impression management is used by employees to regulate how they are perceived, aiming for higher ratings and career advancement.
  • Impression management strategies include enhancing positive outcomes, hiding weaknesses, and associating with positive individuals.
  • Job interviewees use techniques like self-presentation, self-promotion, personal stories, opinion conformity, and flattery to manage impressions.
  • Organizations create a positive corporate image through annual reports, advertising, and employer branding to attract and retain talent.
  • Learning in organizational behavior is defined as a change in knowledge or observable behavior resulting from practice or experience.

Intra-Personal and Interpersonal Conflict: Analysis and Types

  • Intra-personal conflict arises due to competing needs and roles, frustration, goal conflict, and role conflict.
  • Frustration occurs when a motivated drive is blocked before reaching a desired goal, leading to defense mechanisms like aggression and withdrawal.
  • Goal conflict occurs when a goal has both positive and negative features, leading to approach-approach, approach-avoidance, or avoidance-avoidance conflicts.
  • Role conflict arises from conflicting expectations and inadequately defined roles, especially for managers who have to play multiple roles.
  • Interpersonal or intra-group conflicts are analyzed through transactional analysis, focusing on ego states, transactions, and stroking.
  • Ego states in transactional analysis include Child (C) ego, Adult (A) ego, and Parent (P) ego, each with distinct characteristics.
  • Transactions between ego states can be complementary, crossed, or ulterior, affecting the dynamics of interpersonal interactions and conflicts.
  • Stroking, or recognizing the presence of others, can be positive, negative, sarcastic, or mixed, influencing interpersonal relationships and conflicts.
  • The Johari Window is based on the concept of open self, hidden self, blind self, and undiscovered self, affecting interpersonal conflict based on self-awareness and knowledge of others.
  • Open self refers to knowing about oneself and others, leading to openness and compatibility, reducing interpersonal conflict.
  • Hidden self refers to knowing about oneself but not about others, potentially leading to interpersonal conflict due to lack of understanding.
  • Overall, intra-personal and interpersonal conflicts stem from a variety of sources, including frustration, competing goals, conflicting roles, and complex dynamics of human personality and interactions.

Types of Teams and Team Building Strategies

  • The text describes various types of teams including work teams, high performance teams, improvement teams, and executive teams, each with specific purposes and characteristics.
  • Team building strategies involve selecting members with diverse skills, promoting cross-functional and cross-cultural communication, and developing strong bonds with other formal and informal teams.
  • Team building interventions include diagnosing barriers to effective team performance, improving task accomplishment and relations between team members, and understanding and managing group process and culture.
  • Essential conditions for team building include clear roles for every member, collective responsibility, and a unified team voice.
  • Ingredients of team building include complementary skills, fostering team member relationships, addressing high-priority problems, and developing realistic action plans.
  • Team building goals involve directing member skills and behavior towards business goals, enhancing creativity and morale, improving synergy for higher productivity, and developing problem-solving skills.
  • The text explains various team roles such as team leader, challenger, implementer, external contact, coordinator, idea generator, inspector, contributor, collaborator, and communicator, each with specific activities and responsibilities.
  • Team norms are standards of behavior expected from team members, and they vary from team to team, encompassing appearance, social, and performance norms.
  • Conformity involves employees aligning their behavior with the norms of the team.
  • Team cohesiveness increases with factors such as spending more time together, small team size, close interaction, agreement on common goals, competition with other teams, homogeneity among members, interdependent efforts, and performance success or failure.
  • Employee empowerment refers to enabling lower-level employees to make decisions required for carrying out their duties and implementing them, leading to better customer service and organizational restructuring.
  • Job enrichment provides employees with decision-making authority, responsibility, and accountability, fulfilling esteem needs through self-management.

Advantages and Disadvantages of Group Decisions

  • Group decisions enhance organizational productivity and efficiency through collaborative effort and balanced decisions with less risk
  • Disadvantages of group decisions include conflict between individual and organizational goals, social loafing, and inequity in contributions
  • Types of groups include formal, informal, command, task, interest, friendship, primary, and coalitions
  • Tuckman's Five Stage Model outlines the stages of group formation as forming, storming, norming, performing, and adjourning
  • Formal groups are officially formed and relatively permanent, while informal groups are formed based on social needs and psychological factors
  • Factors affecting formal groups include organizational structure, job design, performance appraisal, and organizational culture
  • Reasons for the formation of informal groups include social relations, recognition for achievement, and release of frustration
  • Types of informal groups include natural, family, organized, apathetic, erratic, strategic, and conservative
  • Group norms are acceptable standards of behavior within a group and vary from group to group
  • Roles within a group are expected behavior patterns attributed to someone occupying a given position in a social unit
  • Group cohesiveness is the degree to which group members are attracted to each other and motivated to stay in the group, influencing productivity
  • Social loafing, loss of individuality, and group leadership are important factors that affect group dynamics and decision-making


Test your knowledge of perception, learning, and behavioral dynamics in organizational settings with this quiz. Explore topics such as the Golem effect, perceptual errors, strategies for accurate perception, biases in performance appraisal, impression management, and corporate image creation. Perfect for individuals seeking to understand the impact of perception and learning in organizational behavior.

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