Managing Crisis Communications: Avoiding Institutional Dysfunction

DashingFlashback avatar
DashingFlashback
·

Start Quiz

Study Flashcards

10 Questions

What is one of the key tasks of a crisis manager?

To anticipate what will happen next and redirect resources for a positive outcome

What is one reason why crisis planning can be helpful?

To generate corporate buy-in on the reality of potential problems

Why do many organizations fail to recognize a problem as likely to become a crisis?

They are unaware of the problem's potential to escalate

What is one typical institutional dysfunction mentioned in the text?

Denying the existence of a problem

What is the result of an organization turning a blind eye to a problem?

The problem escalates and becomes worse

What is one of the key tasks of a crisis manager?

Anticipating and redirecting resources to ensure positive outcomes

Why can crisis planning be very helpful, according to the text?

To recognize potential issues that may become crises if not addressed promptly

What is one typical institutional dysfunction mentioned in the text?

Denying that problems exist within the organization

What is the result of an organization turning a blind eye to a problem?

Surprise when things escalate and blow up

Why should the option of doing nothing be exercised deliberately, according to the text?

Because management doesn't even know it has a problem

Learn about the typical institutional reactions that can worsen a crisis and how to avoid them for successful crisis management. This quiz covers important strategies for crisis managers to anticipate and redirect resources effectively.

Make Your Own Quizzes and Flashcards

Convert your notes into interactive study material.

Get started for free

More Quizzes Like This

Types of Organizational Change
10 questions
Organizational Crisis Management Quiz
10 questions
Crisis Management and Adaptability
5 questions
Use Quizgecko on...
Browser
Browser