Crisis Management: Understanding and Addressing Crisis
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Questions and Answers

What is a crisis?

  • A sequence of events with positive outcome
  • A planned event with desirable consequence
  • An evolving change with urgent problem
  • An unplanned event with undesirable consequence (correct)

    • What are the common elements in most definitions of crisis?

  • Security, predictability, and short decision time
  • Threat, surprise, and short decision time (correct)
  • Opportunity, surprise, and long decision time
  • Opportunity, predictability, and long decision time

    • What is a common feature of crisis management?

  • No sense of loss of control
  • Lack of urgency in decision-making
  • Identification of someone to blame (correct)
  • Long decision time

    • What is the purpose of crisis management?

    <p>To assess, understand, and cope with serious situations (D)</p> Signup and view all the answers

    How does a major crisis affect an organization?

    <p>It can affect the entire organization and lead to its collapse (B)</p> Signup and view all the answers

    What are the urgent demands faced in a crisis?

    <p>Urgent demands for information and action (D)</p> Signup and view all the answers

    What is one of the objectives of Crisis Management?

    <p>Demonstrating commitment &amp; expertise (B)</p> Signup and view all the answers

    What is an example of a Natural (cataclysmic) event as mentioned in the text?

    <p>Health disasters (C)</p> Signup and view all the answers

    Which type of crisis involves disputes?

    <p>Economic and market forces crisis (D)</p> Signup and view all the answers

    What is the first stage in Mitroff’s Stages of Crisis Management Model?

    <p>Avoiding Crisis (D)</p> Signup and view all the answers

    How can organizations prepare to manage a crisis according to the text?

    <p>Brainstorm potential crisis scenarios and minimize risks and costs for each risk (B)</p> Signup and view all the answers

    What should organizations do after analyzing possible consequences of potential crises?

    <p>Develop a Crisis Plan and identify possible unintended &amp; undesirable side effects (D)</p> Signup and view all the answers

    What does CMT stand for in the context of Crisis Management?

    <p>Crisis Management Team (B)</p> Signup and view all the answers

    Why is it important for organizations to narrow their crisis-risk list?

    <p>To identify the crises with the worst result and those most likely to occur (C)</p> Signup and view all the answers

    What is the primary purpose of crisis management?

    <p>To recognize and resolve crises with minimal damage (A)</p> Signup and view all the answers

    Which of the following is a common element in most definitions of crisis?

    <p>Surprise (C)</p> Signup and view all the answers

    What is a key feature of crisis management as mentioned in the text?

    <p>Limited time for decisions (B)</p> Signup and view all the answers

    What is the impact of a major crisis on an organization?

    <p>Can affect the entire organization and may lead to collapse (C)</p> Signup and view all the answers

    What does crisis management involve according to the text?

    <p>Skills and techniques required to resolve serious situations (A)</p> Signup and view all the answers

    In what way does a crisis differ from other events according to the text?

    <p>It results in an urgent problem that must be addressed immediately (A)</p> Signup and view all the answers

    What is a primary objective of Crisis Management?

    <p>Minimizing the impact of potential crises (D)</p> Signup and view all the answers

    Which type of crisis involves events that have special meaning to individuals and only individual suffers?

    <p>Personal crisis (B)</p> Signup and view all the answers

    What is a key feature of Misconduct Crisis?

    <p>Harassment, corruption, fraud, false invoicing (B)</p> Signup and view all the answers

    What is the third stage in Mitroff’s Stages of Crisis Management Model?

    <p>Containing crisis (B)</p> Signup and view all the answers

    What should organizations do after analyzing possible consequences of potential crises?

    <p>Develop a Crisis Plan and Crisis Management Team (A)</p> Signup and view all the answers

    What is a common type of Natural (cataclysmic) event mentioned in the text?

    <p>Health disasters and earthquakes (B)</p> Signup and view all the answers

    Why is it important for organizations to narrow their crisis-risk list according to the text?

    <p>To focus on the most impactful potential crises (C)</p> Signup and view all the answers

    What are the types of personal crisis mentioned in the text?

    <p>Divorce, failing exams, being unemployed (A)</p> Signup and view all the answers

    What is the purpose of performing a SWOT analysis according to the text?

    <p>To analyze the organization's situation (A)</p> Signup and view all the answers

    What is an example of a Technology breakdown crisis as mentioned in the text?

    <p>Data loss and security breaches (D)</p> Signup and view all the answers

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