30 Questions
What is a crisis?
An unplanned event with undesirable consequence
What are the common elements in most definitions of crisis?
Threat, surprise, and short decision time
What is a common feature of crisis management?
Identification of someone to blame
What is the purpose of crisis management?
To assess, understand, and cope with serious situations
How does a major crisis affect an organization?
It can affect the entire organization and lead to its collapse
What are the urgent demands faced in a crisis?
Urgent demands for information and action
What is one of the objectives of Crisis Management?
Demonstrating commitment & expertise
What is an example of a Natural (cataclysmic) event as mentioned in the text?
Health disasters
Which type of crisis involves disputes?
Economic and market forces crisis
What is the first stage in Mitroff’s Stages of Crisis Management Model?
Avoiding Crisis
How can organizations prepare to manage a crisis according to the text?
Brainstorm potential crisis scenarios and minimize risks and costs for each risk
What should organizations do after analyzing possible consequences of potential crises?
Develop a Crisis Plan and identify possible unintended & undesirable side effects
What does CMT stand for in the context of Crisis Management?
Crisis Management Team
Why is it important for organizations to narrow their crisis-risk list?
To identify the crises with the worst result and those most likely to occur
What is the primary purpose of crisis management?
To recognize and resolve crises with minimal damage
Which of the following is a common element in most definitions of crisis?
Surprise
What is a key feature of crisis management as mentioned in the text?
Limited time for decisions
What is the impact of a major crisis on an organization?
Can affect the entire organization and may lead to collapse
What does crisis management involve according to the text?
Skills and techniques required to resolve serious situations
In what way does a crisis differ from other events according to the text?
It results in an urgent problem that must be addressed immediately
What is a primary objective of Crisis Management?
Minimizing the impact of potential crises
Which type of crisis involves events that have special meaning to individuals and only individual suffers?
Personal crisis
What is a key feature of Misconduct Crisis?
Harassment, corruption, fraud, false invoicing
What is the third stage in Mitroff’s Stages of Crisis Management Model?
Containing crisis
What should organizations do after analyzing possible consequences of potential crises?
Develop a Crisis Plan and Crisis Management Team
What is a common type of Natural (cataclysmic) event mentioned in the text?
Health disasters and earthquakes
Why is it important for organizations to narrow their crisis-risk list according to the text?
To focus on the most impactful potential crises
What are the types of personal crisis mentioned in the text?
Divorce, failing exams, being unemployed
What is the purpose of performing a SWOT analysis according to the text?
To analyze the organization's situation
What is an example of a Technology breakdown crisis as mentioned in the text?
Data loss and security breaches
This quiz covers the basics of crisis management, including the definition of a crisis, its potential impact on an organization, and the importance of swift action to minimize damage. The quiz also emphasizes the need to recognize root causes, contain the crisis, and work towards resolution.
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