Which of the following best describes customer relationship management (CRM)?
What is the purpose of CRM?
Which of the following is NOT a component of CRM?
What does CRM aim to do?
How does CRM help a business?
Test your knowledge on CRM and learn about customer relationship management, a model for managing a company's interactions with customers. Explore the use of technology in organizing, automating, and synchronizing sales, marketing, customer service, and technical support.
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