CRM Quiz

FastPacedPeace avatar
By FastPacedPeace

Quiz

Flashcards

5 Questions

Which of the following best describes customer relationship management (CRM)?

What is the purpose of CRM?

Which of the following is NOT a component of CRM?

What does CRM aim to do?

How does CRM help a business?

Description

Test your knowledge on CRM and learn about customer relationship management, a model for managing a company's interactions with customers. Explore the use of technology in organizing, automating, and synchronizing sales, marketing, customer service, and technical support.

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