COPY: Telephone Etiquette in Healthcare

What is the primary purpose of keeping records out of sight of other patients?

To protect patient confidentiality and privacy

What is the recommended frequency for backing up computer files?

At the end of each business day

What is the primary goal of effective appointment scheduling?

To ensure a balanced patient load throughout the day

What is the purpose of the daily appointment schedule?

To serve as a guide for the dental staff Signup and view all the answers

What is the recommended time increment for planning appointments?

10, 15, or 30 minutes Signup and view all the answers

What is the primary obstacle to good appointment control?

Failing to confirm appointments with patients Signup and view all the answers

What is the primary purpose of sending a notice of backorder to the office?

To advise on a situation requiring an Order Exchange, Return, or Replacement Signup and view all the answers

What is the primary goal of Practice Marketing?

To create a positive image of the practice Signup and view all the answers

What is the purpose of a Business Letter in a dental office?

To maintain public relations and promote the practice Signup and view all the answers

What is the distinguishing feature of consumables in a dental supply budget?

They are materials that are used up, such as restorative and impression materials Signup and view all the answers

What type of item is a dental cement classified as?

Expendable Signup and view all the answers

What should you do when placing a caller on hold?

Ask the caller if they can be placed on hold Signup and view all the answers

What is the role of an administrative assistant in a dental office?

To manage patient records and scheduling Signup and view all the answers

What is the primary role of a business assistant in a dental clinic?

Ensuring the practice operates in a well-organized and business-like manner Signup and view all the answers

What is the primary purpose of a well-organized Dental Supply Budget?

To manage financial resources Signup and view all the answers

What is the purpose of maintaining separate patient financial records?

To maintain financial information on each patient or family Signup and view all the answers

What is the purpose of a patient education material?

To provide patients with printed pamphlets and brochures Signup and view all the answers

What is the difference between a requisition and a purchase order?

A requisition is a request for a product, while a purchase order is a actual order Signup and view all the answers

What is the recommended percentage of gross revenue to be invested in marketing?

3-5% of gross revenue Signup and view all the answers

What is a key aspect of phone/mobile security?

Not clicking on links from unknown sources Signup and view all the answers

What is the purpose of a dental office newsletter?

To keep patients aware of new technology and treatments Signup and view all the answers

What is the significance of maintaining accurate business records in a dental clinic?

To enable the business assistant to operate the practice in a well-organized and business-like manner Signup and view all the answers

What is included in patient dental records?

Medical, dental, examination, diagnosis, treatment plans, and radiographs Signup and view all the answers

What is the purpose of standard operating procedures in a dental office?

To define policies and procedures for staff to follow Signup and view all the answers

What is external marketing in a dental practice?

Activities that take place outside the office to attract new patients Signup and view all the answers

What is the purpose of a filing system in a dental clinic?

To classify and arrange records so they can be preserved safely and retrieved quickly when needed Signup and view all the answers

What is the secondary goal of Practice Marketing?

To enroll new patients at the practice Signup and view all the answers

What is the primary purpose of managing accounts receivable in a dental office?

To maintain a record of patient payments and outstanding balances Signup and view all the answers

What is the primary role of a dental office manager in hiring employees?

To establish fair employment policies and practices Signup and view all the answers

What is the purpose of a dental office's financial management system?

To maintain a record of patient payments and outstanding balances Signup and view all the answers

What is the primary goal of a dental office's marketing strategy?

To increase patient flow Signup and view all the answers

What is the primary responsibility of a dentist as an employer?

To treat employees with professional and personal dignity Signup and view all the answers

What is the purpose of a career development plan?

To define professional goals and objectives Signup and view all the answers

What is the primary benefit of maintaining a healthy work-life balance?

Enhanced physical and mental wellbeing Signup and view all the answers

What is the primary purpose of a job description?

To define employee responsibilities Signup and view all the answers

What is the primary benefit ofseeking employment opportunities through social media?

Enhanced professional networking Signup and view all the answers

What is the primary purpose of a cover letter in a job application?

To introduce the job applicant Signup and view all the answers