Healthcare Communication and Patient Safety: Client Verification

What is the purpose of client verification in healthcare?

To ensure that the right patient receives the right care.

What are the headings that should be included in patient verifiers forms?

Name, Age, Birthday, Room Number, Hospital Number, Attending Physician, Allergies

When should the name band be applied for all patients?

For DR, the name band must be placed immediately after delivery.

What are the two sets of name bands that should be used for the mother?

Ankle and Wrist Signup and view all the answers

List three specific instances when patient verification should be used.

Admission, Intra-departmental Transfer, Drug Administration Signup and view all the answers

What should a patient do if their name band is detached or removed accidentally?

Report to Bedside nurse Signup and view all the answers

Who is allowed to receive verbal or telephone orders?

Only the charge nurse and bedside nurse Signup and view all the answers

What are the dangerous abbreviations that should not be used?

U, IU, OD, QOD, OS, OD, OU, DIC, CC Signup and view all the answers

When is the TO/VO (Telephone/Verbal Order) not accepted?

Physical restraints, starting PCA, starting narcotic medication, initiating TPN therapy, category of care - AND code status, withdrawal of life support, opioid orders, post-operative orders, chemotherapy orders Signup and view all the answers

What is the referral process when a Nurse on Duty (NOD) needs to make a referral?

Contact the resident (1-3rd call within 5 minutes), if not contacted, call the Supervisor-on-Duty (SOD) and if failed, the Bedside Nurse (BN) will contact the Attending Physician (AP) Signup and view all the answers

What is the primary responsibility of the healthcare team for checking and verifying the patient’s identity?

To establish an explicit protocol for patient verification Signup and view all the answers

When should the name band be applied for all patients?

Immediately after delivery for the mother Signup and view all the answers

In which color is the name band applied for a patient with allergies?

Red Signup and view all the answers

What should be included in patient verifiers forms?

Patient's room number and hospital number Signup and view all the answers

When is the TO/VO (Telephone/Verbal Order) not accepted?

During patient admission Signup and view all the answers

When should a patient write in the DO, with signature and document it in the nurse's notes?

When refusing a medication Signup and view all the answers

In which scenario can the charge nurse and bedside nurse receive telephone or verbal orders?

During emergency cases Signup and view all the answers

What is the correct action if the ordering physician does not sign a verbal order within 24 hours?

The order remains valid and correct Signup and view all the answers

In which situation can Resident Physicians give verbal orders about medications?

At the Emergency Department Signup and view all the answers

What should the Nurse on Duty (NOD) do if the NOD fails to contact the Supervisor-on-Duty for referral feedback?

Contact the resident physician Signup and view all the answers

Healthcare Communication and Patient Safety: Client Verification

Questions and Answers

What is the purpose of client verification in healthcare?

What are the headings that should be included in patient verifiers forms?

When should the name band be applied for all patients?

What are the two sets of name bands that should be used for the mother?

List three specific instances when patient verification should be used.

What should a patient do if their name band is detached or removed accidentally?

Who is allowed to receive verbal or telephone orders?

What are the dangerous abbreviations that should not be used?

When is the TO/VO (Telephone/Verbal Order) not accepted?

What is the referral process when a Nurse on Duty (NOD) needs to make a referral?

What is the primary responsibility of the healthcare team for checking and verifying the patient’s identity?

When should the name band be applied for all patients?

In which color is the name band applied for a patient with allergies?

What should be included in patient verifiers forms?

When is the TO/VO (Telephone/Verbal Order) not accepted?

When should a patient write in the DO, with signature and document it in the nurse's notes?

In which scenario can the charge nurse and bedside nurse receive telephone or verbal orders?

What is the correct action if the ordering physician does not sign a verbal order within 24 hours?

In which situation can Resident Physicians give verbal orders about medications?

What should the Nurse on Duty (NOD) do if the NOD fails to contact the Supervisor-on-Duty for referral feedback?

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