Passenger Information System (PIS) Overview
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Questions and Answers

Which of the following locations within a railway setting is LEAST likely to have CCTV surveillance?

  • Booking areas
  • Employee break rooms (correct)
  • Platform areas
  • Foot over bridges

    • What is the primary function of a 'Master Slave Clock' system in a railway environment?

  • To provide real-time train arrival information
  • To track the speed of trains
  • To ensure all clocks in the premises display the same time accurately (correct)
  • To manage passenger ticketing processes

    • Which of the following best describes the primary function of a Passenger Information System (PIS)?

  • To manage train schedules and crew assignments.
  • To provide passengers with train-related information through automated audio-visual means. (correct)
  • To control the operational aspects of railway infrastructure.
  • To ensure the security and safety of railway premises.

    • How does the Online Train Running Information System primarily disseminate information to the public?

    <p>Through PSTN networks and websites (C)</p> Signup and view all the answers

    What is the main purpose of an Interactive Voice Response System (IVRS) within a PIS?

    <p>To provide train running information, PNR status, and helpline numbers via telephone. (D)</p> Signup and view all the answers

    What is the main purpose of a Touch Screen Based Enquiry (TSBE) system at railway stations?

    <p>To provide passengers with information on reservation status and availability (D)</p> Signup and view all the answers

    What is the primary function of a Train Indicating Board (TIB)?

    <p>To display train running information, arrival/departure timings, and platform numbers. (B)</p> Signup and view all the answers

    What is a Passenger Operated Enquiry Terminal (POET) primarily designed to accomplish?

    <p>To ease the workload on enquiry counters by allowing self-service access to information (D)</p> Signup and view all the answers

    What is the purpose of a Coach Guidance System (Coach Guidance Display Board)?

    <p>To display the position of each coach from the engine. (A)</p> Signup and view all the answers

    What is the primary function of an Electronic Digital Charting System (EDCS)?

    <p>To display a digital version of train charts on monitors. (B)</p> Signup and view all the answers

    Which organization is responsible for developing the NTES system?

    <p>Centre for Railway Information System (CRIS) (C)</p> Signup and view all the answers

    What is the primary function of the NTES system?

    <p>To collect information about train running on a near real-time basis and disseminate it through various interfaces (D)</p> Signup and view all the answers

    Which of the following is NOT a typical component of a Passenger Information System?

    <p>Automated Ticket Vending Machine (ATVM) (B)</p> Signup and view all the answers

    According to the provided context, which is NOT a stated objective of the Parcel Management System?

    <p>To provide food catering during parcel transportation (C)</p> Signup and view all the answers

    What is the functionality of a Pre-recorded Announcement System?

    <p>To deliver predefined messages about train operations or other station related information. (C)</p> Signup and view all the answers

    What is a key aim of the Parcel Management System related to financial practice?

    <p>To curtail corruption within the parcel service (D)</p> Signup and view all the answers

    Which system would a passenger use to enquire about the running status of a train using a touch screen?

    <p>Touch Screen Based Enquiry (TSBE) (D)</p> Signup and view all the answers

    Besides the official website, through which of these methods, information can NOT be accessed by public based on the content?

    <p>Through direct satellite broadcasts (B)</p> Signup and view all the answers

    Which of these PIS components might be controlled directly by a Division or Headquarter?

    <p>Interactive Voice Response System (IVRS) (D)</p> Signup and view all the answers

    Which of the following is a digital method for checking train charts at large stations?

    <p>Electronic Digital Charting System (EDCS) (C)</p> Signup and view all the answers

    What is one of the main features of the parcel tracking system?

    <p>Direct electronic capture of parcel weight (C)</p> Signup and view all the answers

    How does the system help customers track their parcels?

    <p>Through online and SMS tracking (B)</p> Signup and view all the answers

    Which module is NOT listed as part of the parcel management system?

    <p>Inventory management (D)</p> Signup and view all the answers

    What technology is used for tracking parcels?

    <p>Barcode technology (D)</p> Signup and view all the answers

    Which benefit is specifically mentioned for staff using the parcel system?

    <p>Automatic freight calculation (B)</p> Signup and view all the answers

    How does the system potentially reduce claims for the railway?

    <p>By curtailing malpractices through priority loading (A)</p> Signup and view all the answers

    What does the integration with the NTES system provide?

    <p>Expected time of arrival at destination (D)</p> Signup and view all the answers

    What is one of the advantages of the booking system for customers?

    <p>Reduction in time required for weighment and booking (A)</p> Signup and view all the answers

    Which feature allows both weighment and payment at a single window?

    <p>Single window for weighment and cash payment (B)</p> Signup and view all the answers

    What advantage does the railways gain from this parcel system?

    <p>Potential for revenue generation based on improved service (B)</p> Signup and view all the answers

    Which of the following best describes the relationship of a Pre-recorded Announcement system to IVRS systems?

    <p>It is a specific instance of IVRS, tailored for public announcements. (B)</p> Signup and view all the answers

    In which scenario would a Train Indicating Board (TIB) be LEAST likely to operate based on centralized feeds?

    <p>In a remotely located station with little infrastructure. (D)</p> Signup and view all the answers

    Which of these is the most unique characteristic of the Electronic Digital Charting System (EDCS) compared to traditional methods?

    <p>It uses digital displays to present charting information. (A)</p> Signup and view all the answers

    How does the Interactive Voice Response System (IVRS) primarily manage its data and connectivity?

    <p>It is connected to Division or Headquarter via CRIS and/or NTES servers. (D)</p> Signup and view all the answers

    Which of the following describes a situation where a Coach Guidance System would likely be LEAST effective in meeting user needs?

    <p>When passengers require coach information related to a specific seat. (A)</p> Signup and view all the answers

    What is a key technological distinction between Train Indicating Boards (TIB) and Coach Guidance Displays?

    <p>TIBs provide general train information while Coach Guidance Display show coach position. (D)</p> Signup and view all the answers

    Which of the following PIS components is LEAST likely to require any human intervention for regular operation once setup?

    <p>Pre-recorded Announcement/Auto announcement System. (B)</p> Signup and view all the answers

    What is the role of NTES servers in relation to the Passenger Information System?

    <p>They are used as a source for the Interactive Voice Response System. (D)</p> Signup and view all the answers

    Which user action is most likely to be the primary input for a Passenger Operated Enquiry Terminal (POET)?

    <p>Typing in specific train details for the user via a keyboard. (D)</p> Signup and view all the answers

    What is a key difference in the display of information between the Electronic Digital Charting System (EDCS) and a Train Indicating Board (TIB)?

    <p>EDCS shows complete train charts, while TIB indicates general train details. (D)</p> Signup and view all the answers

    What is a primary feature that aids in reducing human errors during parcel management?

    <p>Automatic freight calculation (C)</p> Signup and view all the answers

    How does the parcel management system benefit customers in terms of parcel status?

    <p>By providing online tracking with access to historical data (A)</p> Signup and view all the answers

    What is one expected advantage of implementing loading guidance in the parcel system?

    <p>Reduction of malpractices in loading (B)</p> Signup and view all the answers

    What is a critical benefit specifically gained by the railways from the parcel system?

    <p>Potential for revenue generation through improved service (B)</p> Signup and view all the answers

    What aspect of the parcel tracking system integrates with the NTES system?

    <p>Expected time of arrival at destination (D)</p> Signup and view all the answers

    Which module would be essential for reporting and resolving issues within the parcel system?

    <p>Bug Reporting (D)</p> Signup and view all the answers

    What type of guidance does the unloading module provide in the parcel management system?

    <p>Instructions for unloading procedures (B)</p> Signup and view all the answers

    Which feature allows for an all-in-one approach to weighing and payment in the parcel system?

    <p>Single window for weigh-ment and cash payment (C)</p> Signup and view all the answers

    What is a user-friendly feature of the parcel tracking system for customers?

    <p>Tracking through the internet and SMS (B)</p> Signup and view all the answers

    The reduction in the time required for weighment and booking primarily benefits which group?

    <p>Customers placing bookings (C)</p> Signup and view all the answers

    What role does the Parcel Management System specifically aim to enhance within railway operations?

    <p>To increase the parcel traffic (A)</p> Signup and view all the answers

    Which aspect of the CCTV system is emphasized as a benefit for railway safety?

    <p>Detect illegal activities (D)</p> Signup and view all the answers

    What technology does the Online Train Running Information System primarily utilize for public access?

    <p>Public telephone network or a website (C)</p> Signup and view all the answers

    What feature distinguishes the Passenger Operated Enquiry Terminal (POET) from traditional enquiry counters?

    <p>It provides real-time updates on train schedules. (C)</p> Signup and view all the answers

    What is one of the intended outcomes of implementing the Master Slave Clock system in railway environments?

    <p>To synchronize time across all clocks used. (B)</p> Signup and view all the answers

    What does the NTES system achieve by collecting information on train running in near real-time?

    <p>Provides up-to-date travel information to the public (B)</p> Signup and view all the answers

    What issue does the Parcel Management System aim to address regarding transparency within railway services?

    <p>Minimize room for corruption (B)</p> Signup and view all the answers

    Which statement best describes a feature of the Touch Screen Based Enquiry (TSBE) system?

    <p>It connects directly with real-time reservation systems. (C)</p> Signup and view all the answers

    How does the Parcel Management System contribute to the overall image of the railways?

    <p>Through customer satisfaction initiatives (B)</p> Signup and view all the answers

    What advantage does the Web NTES system provide to users?

    <p>Information dissemination through various interfaces (A)</p> Signup and view all the answers

    What feature allows customers to receive updates about their parcels through SMS?

    <p>Barcode tracking (A)</p> Signup and view all the answers

    Which benefit is directly related to the reduction of human errors?

    <p>Automatic freight calculation (C)</p> Signup and view all the answers

    Which module is essential for tracking parcels and providing their latest status?

    <p>Delivery (C)</p> Signup and view all the answers

    What is a key feature of the parcel management system that aims to curtail malpractices?

    <p>Loading priority (C)</p> Signup and view all the answers

    How does the parcel management system improve the service quality for railways?

    <p>Through automated communication (D)</p> Signup and view all the answers

    Which aspect of the parcel tracking system aids in anticipating arrival times at the destination?

    <p>Integration with NTES system (B)</p> Signup and view all the answers

    Which functionality is primarily associated with the unloading module?

    <p>Unloading guidance (B)</p> Signup and view all the answers

    What is the primary purpose of the 'Training Module' within the parcel management system?

    <p>To instruct staff on system usage (A)</p> Signup and view all the answers

    Which feature of the parcel management system allows customer tracking through an internet site?

    <p>Online tracking service (D)</p> Signup and view all the answers

    What is a specific advantage for customers due to the reduction in time for weighment and booking?

    <p>Improved customer service speed (C)</p> Signup and view all the answers

    What does the Coach Guidance System primarily indicate to passengers?

    <p>Position of each coach from the engine (D)</p> Signup and view all the answers

    Which system provides train-related information through automated audio-visual means?

    <p>Passenger Information System (D)</p> Signup and view all the answers

    What is a key feature of the Electronic Digital Charting System (EDCS)?

    <p>Display of train charts on monitors (C)</p> Signup and view all the answers

    How is the Interactive Voice Response System (IVRS) primarily controlled?

    <p>By Division and Headquarter with central databases (A)</p> Signup and view all the answers

    What type of information does a Train Indicating Board (TIB) provide?

    <p>Running status of trains including arrival/departure timing (A)</p> Signup and view all the answers

    Which component allows for online inquiries regarding train statuses?

    <p>Touch Screen Based Enquiry (TSBE) (B)</p> Signup and view all the answers

    What type of system is the Pre-recorded Announcement System generally considered?

    <p>Standalone IVRS system (A)</p> Signup and view all the answers

    What is one function of the Master Slave Clock in railway operations?

    <p>Synchronize time across various systems (D)</p> Signup and view all the answers

    What type of system provides real-time running information about trains?

    <p>Online Train Running Information System (C)</p> Signup and view all the answers

    Which system is particularly used to assist passengers in identifying their train's status via visual displays?

    <p>Train Indicating Board (B)</p> Signup and view all the answers

    What is the main purpose of installing CCTV in railway stations?

    <p>To enhance safety and security (A)</p> Signup and view all the answers

    Which system allows passengers to access information regarding their PNR status without visiting a counter?

    <p>Passenger Operated Enquiry Terminal (POET) (C)</p> Signup and view all the answers

    What does the Master Slave Clock system primarily ensure in a railway environment?

    <p>Synchronization of all clocks (A)</p> Signup and view all the answers

    What is the primary goal of the Parcel Management System?

    <p>Increase transparency and reduce corruption (C)</p> Signup and view all the answers

    Which of the following interfaces provides real-time train running information to the public?

    <p>Web NTES (B)</p> Signup and view all the answers

    What is one of the benefits of using the Touch Screen Based Enquiry (TSBE) system?

    <p>It reduces the likelihood of human error (A)</p> Signup and view all the answers

    What feature does the new interface developed by CRIS provide for train information?

    <p>Access through multiple platforms (D)</p> Signup and view all the answers

    Which option best describes the role of the Centre for Railway Information System (CRIS)?

    <p>Develop IT solutions for Indian Railways (C)</p> Signup and view all the answers

    What is the primary function of the Online Train Running Information System?

    <p>To provide information about train arrivals and departures (B)</p> Signup and view all the answers

    How does the Passenger Operated Enquiry Terminal (POET) help reduce workload?

    <p>By allowing self-service enquiries (A)</p> Signup and view all the answers

    What is the purpose of installing CCTV in railway settings?

    <p>To enhance safety and security (C)</p> Signup and view all the answers

    How does the Online Train Running Information System provide updates to the public?

    <p>Through PSTN network and website access (D)</p> Signup and view all the answers

    What is a key feature of the Passenger Operated Enquiry Terminal (POET)?

    <p>It reduces the workload at enquiry counters (A)</p> Signup and view all the answers

    What technology is used in the Parcel Management System to increase efficiency?

    <p>Optimized digital space usage (C)</p> Signup and view all the answers

    Which system allows passengers to see the status of their reservations using a computer interface?

    <p>Touch Screen Based Enquiry (TSBE) (B)</p> Signup and view all the answers

    What is a primary objective of the Parcel Management System?

    <p>To increase transparency and customer satisfaction (D)</p> Signup and view all the answers

    What role does the Centre for Railway Information System (CRIS) play in the NTES system?

    <p>It has developed the NTES system interface (C)</p> Signup and view all the answers

    Which feature helps to minimize claims and enhance transparency in the parcel system?

    <p>Increased automation in parcel logging (A)</p> Signup and view all the answers

    What technology allows for the real-time tracking of running trains?

    <p>The NTES system (C)</p> Signup and view all the answers

    What feature of POET enhances accessibility for passengers?

    <p>User friendly and self-service (C)</p> Signup and view all the answers

    Which system is primarily responsible for providing train running information via audio-visual means?

    <p>Passenger Information System (A)</p> Signup and view all the answers

    What functionality does the Coach Guidance System provide to passengers?

    <p>Indicates the position of each train coach (C)</p> Signup and view all the answers

    Which of the following systems utilizes a Public Switched Telephone Network for announcements?

    <p>Interactive Voice Response System (A)</p> Signup and view all the answers

    Which component provides digital information displayed on monitors for train charting at big stations?

    <p>Electronic Digital Charting System (D)</p> Signup and view all the answers

    Which system allows passengers to directly inquire about train statuses at railway stations?

    <p>Passenger Operated Enquiry Terminal (C)</p> Signup and view all the answers

    What does the Train Indicating Board primarily convey to passengers?

    <p>Train arrival/departure timings and platform number (C)</p> Signup and view all the answers

    Which system is designed to enhance passenger amenities on larger stations?

    <p>Electronic Digital Charting System (B)</p> Signup and view all the answers

    What role does the Interactive Voice Response System (IVRS) serve for passengers?

    <p>Communicates train statuses and PNR information (D)</p> Signup and view all the answers

    Which system provides visuals to passengers regarding the operational status of CCTV?

    <p>Passenger Information System (A)</p> Signup and view all the answers

    What is one key benefit of the Pre-recorded Announcement System?

    <p>Delivers information instantly over PSTN (B)</p> Signup and view all the answers

    What technology is utilized to track parcels in the parcel management system?

    <p>Barcode technology (B)</p> Signup and view all the answers

    Which module in the parcel management system provides guidance during unloading?

    <p>Unloading Module (C)</p> Signup and view all the answers

    What is a benefit of the parcel management system specifically for railway accounts?

    <p>Automatic freight calculation (C)</p> Signup and view all the answers

    Which of the following is a feature that allows customers to track their parcels?

    <p>Web portal and SMS notifications (A)</p> Signup and view all the answers

    What does the advance unloading guidance feature provide?

    <p>Details about the inward parcel (B)</p> Signup and view all the answers

    How does the parcel management system help reduce human errors?

    <p>Through automatic freight calculation (D)</p> Signup and view all the answers

    Which benefit is emphasized for customers using the parcel system?

    <p>Reduced wait times for weighment and booking (C)</p> Signup and view all the answers

    What is the potential outcome of prioritizing loading in the parcel management system?

    <p>Curtailment of malpractices (B)</p> Signup and view all the answers

    Which module is responsible for reporting issues in the parcel management system?

    <p>Bug Reporting Module (A)</p> Signup and view all the answers

    Which feature allows for both weighment and payment at a single location?

    <p>Single Window Service (C)</p> Signup and view all the answers

    Study Notes

    Passenger Information System (PIS)

    • PIS provides train-related information to passengers using audio-visual mediums
    • Interactive Voice Response System (IVRS)
      • Provides train running information, current status of PNRs, and helpline number 139 for safety/security assistance
      • Centralized system connected to a database and controlled by division headquarters via CRIS or NTES servers
    • Pre-recorded/Auto Announcement System
      • An IVRS system that gives information to the public via PSTN (Public Switched Telephone Network)
      • Can provide train running information or function as a platform announcement system using an interface with a public address system
    • Train Indicating Board (TIB)
      • Displays train running information, arrival/departure times, and platform numbers
      • Can be locally operated at a station or centrally managed
      • Usually located at train platforms and public utility locations
    • Coach Guidance System/Coach Guidance Display Board
      • Displays the position of each coach from the engine, including train and coach numbers
    • Electronic Digital Charting System (EDCS)
      • A digital charting system available at large stations
      • Displays train schedules directly on monitors using telesignalling
    • Close Circuit Television (CCTV)
      • Used for safety and security
      • Installed at various railway locations, including platforms, booking areas, reservation areas, bridges, and engine areas
    • Master Slave Clock
      • A synchronized clock system throughout railway premises
    • Online Train Running Information System
      • Accessible via PSTN network or website
    • Touch Screen Based Enquiry (TSBE)
      • Computers connected to PRS (Passenger Reservation System)
      • Provide reservation status and availability information to passengers
    • Passenger Operated Enquiry Terminal (POET)
      • Passenger amenity at stations/counters
      • Provides user-friendly access to information regarding train schedules and PNR statuses
      • Reduces the workload at enquiry counters
    • Web NTES
      • New interface for the dissemination of train information to the public via the Indian railways' CRIS (Centre for Railway Information System)
      • Information is accessible via www.trainenquiry.com, www.enquiry.indrail.gov.in, or mobile interfaces.
      • The system gathers real-time train running data and disseminates it through various interfaces like websites, face-to-face enquiry counters, and mobile interfaces.

    Parcel Management System (PMS)

    • Objectives
      • Increase parcel traffic
      • Optimize utilization of parcel space
      • Minimize claims
      • Enhance transparency
      • Curtail corruption
      • Improve the image of the railways with customer satisfaction
    • Main Features
      • Direct electronic capture of parcel weights
      • Universal windows for booking and destination information
      • Single window for weighing and cash payment
      • Advanced unloading guidance
      • Parcel tracking using barcode technology and SMS
    • Modules
      • Forwarding notes
      • Booking (parcels, luggage, lease, FSLA)
      • Loading/unloading guidance summaries
      • Inward godown
      • Delivery
      • Training module
      • Bug reporting
      • Data warehouse
    • PLUTO (Parcel Management Online)
      • Parcels can be tracked online using www.parcel.indianrail.gov.in
      • Track parcels via PRR (Parcel Receipt) number
      • System integrated with NTES for estimated arrival time
    • Customer Benefits
      • Track latest status via internet and SMS
      • Reduced time for weighing and booking
    • Staff Benefits
      • Automatic freight calculation based on latest rules
      • Reduced human errors
      • Improved loading processes based on priority to curtail complaints
      • Beneficial for account checks
      • Reduced claims
      • Revenue potential from improved service

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    Passenger Information System (PIS) PDF

    Description

    This quiz covers the features and functionalities of the Passenger Information System (PIS), including the Interactive Voice Response System (IVRS), Train Indicating Board (TIB), and Coach Guidance Systems. Learn how these systems provide real-time train information and enhance passenger experience through various communication mediums.

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