Airline Information Systems Quiz
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Questions and Answers

What is the main purpose of airline reservation systems (ARS)?

  • Optimize baggage handling
  • Facilitate ticket sales and availability (correct)
  • Enhance in-flight entertainment options
  • Manage passenger boarding processes

    • Which system is primarily used for managing customer relationships in airlines?

  • Revenue Management System (RMS)
  • Customer Relationship System (CRS) (correct)
  • Flight Information Display Systems (FIDS)
  • Passenger Service System (PSS)

    • What does the New Distribution Capability (NDC) primarily aim to improve?

  • Transaction transparency in airline partnerships
  • Sales and distribution of airline products (correct)
  • Airport security processes
  • Baggage claim efficiency

    • How do information systems support management decision-making in airlines?

    <p>By integrating various operational and financial data</p> Signup and view all the answers

    Which of the following technologies helps airlines streamline the passenger experience?

    <p>Baggage Handling System (BHS)</p> Signup and view all the answers

    What type of carrier does not operate on a fixed schedule or route?

    <p>Charter airlines</p> Signup and view all the answers

    Which component of an airline's information system handles ticketing and fare quotes?

    <p>Departure Control System</p> Signup and view all the answers

    In the context of airline operations, what does FIDS stand for?

    <p>Flight Information Display System</p> Signup and view all the answers

    What does the Revenue Management System (RMS) primarily focus on?

    <p>Fare optimization and pricing strategies</p> Signup and view all the answers

    Which of the following is NOT a type of airline mentioned?

    <p>Hybrid airlines</p> Signup and view all the answers

    Which technology is NOT typically associated with baggage tracking systems?

    <p>Facial recognition software</p> Signup and view all the answers

    What is one significant future technology mentioned for passenger identification?

    <p>Heart rhythm analysis</p> Signup and view all the answers

    Which of the following is a primary function of Environmental Management Systems in airports?

    <p>Noise reduction</p> Signup and view all the answers

    What type of systems are used to notify passengers about important updates and alerts within airports?

    <p>Alerts and notifications systems</p> Signup and view all the answers

    Which system is primarily utilized for managing and sorting baggage?

    <p>Baggage handling systems</p> Signup and view all the answers

    What type of information do flight and weather information systems provide in airports?

    <p>Real-time scheduling updates</p> Signup and view all the answers

    Which of the following is a function of biometric systems mentioned for passenger identification?

    <p>Analyzing walking gait</p> Signup and view all the answers

    Which application is considered beneficial for improving airport operational efficiency?

    <p>Biometric screening</p> Signup and view all the answers

    By what year is the global airline fleet expected to be twice as large as it was in 2018?

    <p>2035</p> Signup and view all the answers

    What technology is NOT mentioned as being potentially useful for improving passenger experience?

    <p>Facial recognition</p> Signup and view all the answers

    What was one of the key solutions SITA developed for airports?

    <p>Baggage management</p> Signup and view all the answers

    What is the expected change in passenger numbers by 2030?

    <p>Double</p> Signup and view all the answers

    Which statement about SITA is true?

    <p>It developed the world's first business packet switching network.</p> Signup and view all the answers

    Which of the following is a service provided for airlines by SITA?

    <p>E-commerce solutions</p> Signup and view all the answers

    Which IT inspired service might you expect to see at airports in the next decade?

    <p>Enhanced virtual reality experiences</p> Signup and view all the answers

    Which of the following is NOT a sector that SITA provides solutions for?

    <p>Hospitality</p> Signup and view all the answers

    Which of the following is NOT a factor taken into account by flight scheduling systems?

    <p>Cabin Classes</p> Signup and view all the answers

    What is the primary function of Departure Control Systems?

    <p>Check in and boarding processes</p> Signup and view all the answers

    Which of the following options describes a feature of Revenue Management Systems?

    <p>Historical data analysis</p> Signup and view all the answers

    Which type of check-in option uses geofencing technology?

    <p>Auto check in using smartphones</p> Signup and view all the answers

    What capability is NOT part of Departure Control Systems?

    <p>Revenue forecasting</p> Signup and view all the answers

    Which element is part of in-flight technologies meant for passengers?

    <p>Flight information display systems</p> Signup and view all the answers

    What is the role of fare basis codes in airline operations?

    <p>Establishing fare rules</p> Signup and view all the answers

    Which of the following best describes the term 'e-ticket'?

    <p>A digital version of a boarding pass</p> Signup and view all the answers

    What capability allows for better management of additional passengers on flights?

    <p>Denied Boarding</p> Signup and view all the answers

    Which of the following technologies would likely NOT be found in a modern aircraft for crew use?

    <p>Geographic Information System (GIS)</p> Signup and view all the answers

    Study Notes

    Introduction to Tourism Information Technology

    • This book is titled "Tourism Information Technology", 3rd edition
    • Authors are Pierre J. Benckendorff, Zheng Xiang, and Pauline J. Sheldon
    • Published by CABI

    Chapter 5: Aviation and Information Technology

    • Learning Objectives:
      • Analyze the impact of IT on airlines and air travelers
      • Explain how airline reservation systems work and connect with other systems
      • Understand how information systems support management decision-making in airlines
      • Examine how information technologies are used by airports to streamline passenger experience
      • Evaluate the present and future information technology applications in airport operations

    Key Concepts

    • Airline reservation system (ARS)
    • Baggage handling system (BHS)
    • Customer relationship system (CRS)
    • Fare Quote System
    • Flight Information Display Systems (FIDS)
    • New Distribution Capability (NDC)
    • Passenger name record (PNR)
    • Passenger Service System (PSS)
    • Revenue management system (RMS)
    • Safety Management System (SMS)

    Types of Airlines

    • Commercial airlines
    • Low-Cost Carriers (LCCs)
    • National flag carriers
    • Charter airlines

    Key IT Systems Used by Airlines

    • Departure Systems (Departure Control System, Gate Control, Flight Dispatch)
    • Airline Reservation System (Schedules, Availability, Fare Quotes, Passenger Information, Ticketing)
    • Decision Support Systems (Fleet Management, Schedule Optimization, Revenue Management, Flight Operations Systems)
    • Marketing & CRM Systems (Direct Bookings, Loyalty Programs, Customer Service)
    • Travel Intermediaries (Traditional Agents, OTAs, Travel Management Companies, Tour Operators, Wholesalers)
    • Global Distribution System (Availability, Pricing, Distribution, Booking, Ticketing)
    • Travellers (Business & Leisure, Groups, Frequent Flyers)
    • In-Flight Technologies (Entertainment, Communications, Crew Support Systems)

    Airline Reservation Systems (Key Components)

    • Flight schedules and availability (display)
    • Fare quotes and rules (fare quote system, fare rules, cabin classes, booking codes, fare basis code)
    • Passenger information (passenger name record, record locator, special service requests)
    • Electronic ticketing (e-ticket, boarding pass)

    Fleet Management Systems

    • Fleet Assignment
    • Fleet Maintenance
    • Fleet Acquisition

    Flight Scheduling Systems

    • Strategic Goals
    • Route Network
    • Passenger Demand
    • Aircraft Type
    • Human Resources
    • Environmental & Safety Regulations
    • Airport Restrictions
    • Contingency Planning

    Revenue Management Systems (RMS)

    • Capabilities:
      • Historical data
      • Forecasting
      • Modeling
      • Decision support

    Departure Control Systems (DCS)

    • Capabilities:
      • Check-in
      • Boarding passes
      • Seat Allocation
      • Checked Baggage
      • Load Control
      • Passenger Identification
      • Denied Boarding
      • No shows and Standby Passengers
      • Interline Connections
      • Interoperability

    In-flight Technologies

    • Passengers:
      • In-flight entertainment (IFE) system
      • Geographic information system (GIS)
      • Communication systems
    • Crew:
      • Tablets
      • Navigation, communication and flight logs
      • Point-of-sale devices

    Passenger Journey Stages

    • Origin Airport (Pre-arrival, Check-in, Security, Pre-boarding)
    • Transit (Boarding, Stopover)
    • Destination Airport (Arrival)

    GEO fencing Around an Airport

    • Automated parking entry
    • Parking availability
    • Directions to terminal
    • Notification & offer to book later flight if late

    Check-in Options

    • Online check-in
    • Self-service kiosks
    • Auto check-in using geofencing and smartphones
    • Check-in counters

    Security Scanning

    • Confirming traveler identity
    • X-ray baggage screening
    • Body screening

    Pre-boarding Technologies

    • Passengers:
      • Flight information display systems (FIDS)
      • WiFi hotspots
      • Recharge stations
      • Mobile apps (e.g., airport navigation, GateGuru)
    • Airports:
      • Business intelligence tools (passenger volumes, queues, dwell times)
      • Point-of-sale (POS) systems
      • Alerts and notifications

    Arrival

    • Immigration databases (e.g., "No Fly List")
    • E-passports
    • Scanners and cameras
    • Passenger Identification (biometrics systems, future systems analyzing gait, body language, heart rhythms, or DNA profiles)

    Baggage and Cargo Handling

    • Baggage handling systems (BHSs)
    • Bag tags with optical bar codes
    • Conveyor belts and robotic systems for sorting
    • Baggage tracking systems (e.g., Bagtrac, World Tracer)
    • Lost baggage systems
    • Self-service bag drops
    • RFID bag tags and chips in luggage

    Safety and Security Systems

    • Communications Systems
    • Navigation Systems
    • Surveillance Systems
    • Flight and Weather Information Systems

    Environmental Management Systems (EMS)

    • Energy Use
    • Noise Reduction
    • Carbon Emission Reduction
    • Environmental Monitoring
    • Technology Applications
    • Water Quality

    Discussion Questions

    • Impact of smartphone advancements on aviation
    • Pros and cons of passenger tracking applications
    • Privacy and ethical issues in passenger tracking
    • Overcoming ethical issues in passenger identification
    • Frequent Flyer Program (FFP) website analysis
    • Global airline fleet growth and handling challenges
    • Changi Airport terminal facilities and technology
    • Innovative technologies in airport and airline services (augmented reality, predictive analytics, internet of Things)

    Useful Websites

    • SITA
    • Boeing
    • GateGuru
    • SkyTrax
    • Amadeus IT Solutions
    • Changi Airport
    • Future Travel Experience

    Case Study SITA

    • Société Internationale de Télécommunications Aéronautiques
    • Formed in 1949 by a consortium of European & British airlines
    • Developed the world's first business packet switching network
    • Solutions:
      • Communications & Infrastructure
      • Airports
      • Airlines
      • Government

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    Related Documents

    Tourism Information Technology PDF

    Description

    Test your knowledge of airline information systems, including reservations, customer relationship management, and revenue management. This quiz covers key technologies and concepts that streamline operations and enhance passenger experiences in the airline industry.

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