Podcast
Questions and Answers
What are the functions of a journey template owner? (Choose three)
What are the functions of a journey template owner? (Choose three)
How can the maximum default size of 30MB for an Employee Document in Agent Workspace be changed?
How can the maximum default size of 30MB for an Employee Document in Agent Workspace be changed?
Which of the following are predefined Dashboards installed with HR Case Management? (Choose three)
Which of the following are predefined Dashboards installed with HR Case Management? (Choose three)
What are the key differentiators between an HR Profile record and a User record? (Choose three)
What are the key differentiators between an HR Profile record and a User record? (Choose three)
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Which feature enables agents to have discussions about their work in the Next Experience user interface?
Which feature enables agents to have discussions about their work in the Next Experience user interface?
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What kinds of records can be created using HR Service Activities? (Choose two)
What kinds of records can be created using HR Service Activities? (Choose two)
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User authentication and Instance restriction are examples of what type of security?
User authentication and Instance restriction are examples of what type of security?
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If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. Who can generate an HR document for the Case?
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. Who can generate an HR document for the Case?
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If a knowledge base and its articles have no user criteria selected, what can a user without a role do?
If a knowledge base and its articles have no user criteria selected, what can a user without a role do?
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When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
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Study Notes
Multiple Choice Questions
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Journey Template Owner Functions:
- Restrict sensitive case details transfer between departments
- Manage journey stages and tasks order
- Create user-friendly task templates for specific audiences
- Welcome new hires to the team
- Change only owned task templates
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Employee Document Size Change (Agent Workspace):
- Modify the maximum file upload size in megabytes by using the relevant security policy.
- Utilize the appropriate system property for file upload size.
- Employ the maximum file upload size field within Employee Document Properties.
- Apply the maximum file upload size business rule.
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Predefined HR Case Management Dashboards:
- Manager Dashboard
- Overview Dashboard
- Workforce Administration Dashboard
- Onboarding Dashboard
- Employee Relations Cases Dashboard
- HR Case Dashboard
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HR Profile vs. User Record Differentiators:
- HR Profile stores assigned delegates.
- HR Profile includes group membership details.
- HR Profile includes organizational information like colleagues.
- HR Profile might contain login credentials, marital status, and confidential HR-relevant information.
Additional Questions
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Next Experience User Interface Discussions:
- Work Notes
- Sidebar overview
- Connect Chat
- Scheduling
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HR Service Activity Record Types:
- Workflows
- Approvals
- HR Templates
- Tasks
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Security Types:
- User authentication
- Instance restriction
- Physical Security
- Roles and Groups
- Contextual Security
- Platform Access
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HR Document Generation (HR Case):
- Any HR professional can generate an HR document for a case without any specified options.
- Only the assigned person can generate an HR document for the case if no other options are set for generating the HR document.
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Knowledge Base User Access (No User Criteria):
- Users without a role can read articles, but not contribute.
-
PDF Document Template Field Mapping:
- The mapping field within the PDF Template Mappings record controls how form fields on a PDF document are linked to ServiceNow fields.
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Description
Test your knowledge on key HR management functions, including template ownership, document size management, and HR case management dashboards. This quiz covers essential differences between HR profiles and user records, providing a comprehensive overview of HR processes.
