HR Management Overview

What are the functions of a journey template owner? (Choose three.)

When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?

Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)

What are the key differentiators between an HR Profile record and a User record? (Choose three.)

Which feature enables agents to have discussions about their work in the Next Experience user interface?

What kinds of records can be created using HR Service Activities? (Choose two.)

User authentication and Instance restriction are examples of what type of security?

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?

ServiceNow has identified 3 maturity levels for an HR customer. What are they?

What is the primary purpose of HR Topic Categories?

Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.)

Which application is used to send prompts to managers and employees in their flow of work?

Which application is used to analyze trends, patterns, and data on the Team Insights page?

A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order. Which of these is the best method to use to ensure the activities are triggered in the appropriate order?

Which feature prevents editing or purging of employee documents based on an HR Profile?

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

Which application delivers employees an omni-channel learning experience to enable timely access to the correct learning?

When configuring a Lifecycle Event, which of the following is used to define the relationships between fields in various tables?

If all Can Edit Journey permissions are selected on the Journey configuration, which of the following users are allowed to make changes to the existing Journey? (Choose two.)

Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

Each HR service created in ____ has a corresponding transform map job.

How can fields for a specific HR Service be displayed on the New Case Creation page?

Which learning task template field allows creation of the short description and description in one or more languages?

In terms of bulk cases what Status label is given to a User that no longer matches the criteria defined in User Segments?

What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard?

What determines when the HR Chat queue is available?

Which base instance application delivers the results of current state metrics?

When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the 'Select a Desk' task. If a remote employee is being onboarded, how does the system handle this task?

The customer you will be implementing for wants to utilize Now Mobile. What is the minimum HR SKU they may purchase that includes Now Mobile?

What role is required, at a minimum, to view confidential HR Profile data?

How can a PDF document on an active HR case be generated? (Choose two.)

What variable type is included to configure the HTML document template?

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role. If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?

When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?

After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?

When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty?

Which plugin is recommended when upgrading from the global version of HR to the scoped version?

Which ServiceNow feature is used to create pulse surveys?

What is the purpose of Journey designer?

Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within an activity set?

If the Applies to all services box is not checked on the COE ACL Configuration record, what additional configurations must be made to the record?

What is the minimum role required to view confidential data associated with the HR Profile?

What Primary Security aspects are focused on for the HR application? (Choose three.)

In Employee Document Management, which of the following statements is true for legal holds?

Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

How can HR Tasks be marked as optional?

Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)

What are the functions of a Journey Template Owner? (Choose three)

How can the maximum default size of 30MB for an Employee Document be changed?

Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three)

What are the key differentiators between an HR Profile record and a User record? (Choose three)

Which feature enables agents to have discussions about their work in the Next Experience user interface?

What kinds of records can be created using HR Service Activities? (Choose two)

User authentication and Instance restriction are examples of what type of security?

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

If a knowledge base and its articles have no user criteria selected, a user without a role can do what?

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?

An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group. Using base platform functionality, which of the following is the first step the system takes to assign the Case?

Which module provides a user-friendly interface for managing HR Skills and assigning HR skills to members of the HR department?

ServiceNow has identified 3 maturity levels for an HR customer. What are they?

What is the primary purpose of HR Topic Categories?

Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.)

Which application is used to send prompts to managers and employees in their flow of work?

Which application is used to analyze trends, patterns, and data on the Team Insights page?

A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order. Which of these is the best method to use to ensure the activities are triggered in the appropriate order?

Which feature prevents editing or purging of employee documents based on an HR Profile?

With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?

Which application delivers employees an omni-channel learning experience to enable timely access to the correct learning?

When configuring a Lifecycle Event, which of the following is used to define the relationships between fields in various tables?

If all Can Edit Journey permissions are selected on the Journey configuration, which of the following users are allowed to make changes to the existing Journey? (Choose two.)

Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

Each HR service created in _______ has a corresponding transform map job.

How can fields for a specific HR Service be displayed on the New Case Creation page?

Which learning task template field allows creation of the short description and description in one or more languages?

In terms of bulk cases what Status label is given to a User that no longer matches the criteria defined in User Segments?

What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard?

What determines when the HR Chat queue is available?

Which base instance application delivers the results of current state metrics?

When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the 'Select a Desk' task. If a remote employee is being onboarded. how does the system handle this task?

The customer you will be implementing for wants to utilize Now Mobile. What is the minimum HR SKU they may purchase that includes Now Mobile?

What role is required, at a minimum, to view confidential HR Profile data?

What are the functions of a journey template owner? (Choose three.)

How can a PDF document on an active HR case be generated? (Choose two.)

What role is required at a minimum, to view or generate PDF documents on an active HR Case?

What variable type is included to configure the HTML document template?

In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role. If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?

When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?

After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?

When creating a new Lifecycle Event activity set, what happens when the audience field is set as empty?

Which plugin is recommended when upgrading from the global version of HR to the scoped version?

Which ServiceNow feature is used to create pulse surveys?

What is the purpose of Journey designer?

Which Lifecycle Event activity type enables you to manage the dependencies or order of activities within an activity set?

If the Applies to all services box is not checked on the COE ACL Configuration record, what additional configurations must be made to the record?

What is the minimum role required to view confidential data associated with the HR Profile?

What Primary Security aspects are focused on for the HR application? (Choose three.)

In Employee Document Management, which of the following statements is true for legal holds?

Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

How can HR Tasks be marked as optional?

Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?

When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?

In the HR Guided Setup Module, the Configuration View displays which of the following for a Category? (Choose three.)