Cabin Crew Manual Revision 26 PDF
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2024
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Summary
This document is a cabin crew manual, revision 26, dated May 6, 2024. It details various changes and updates to procedures, including safety, security, and operational elements. The manual provides a comprehensive guide for cabin crew members.
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Cabin Crew Manual REVISION 26 06 MAY 2024 INTENTIONALLY LEFT BLANK Cabin Crew Manual List of Changes Chapter...
Cabin Crew Manual REVISION 26 06 MAY 2024 INTENTIONALLY LEFT BLANK Cabin Crew Manual List of Changes Chapter Page iii List of Changes Highlights Location Reason for change Status APPROVAL PAGE NEW Record of revisions REVISED 0.5.1 - Abbreviations REVISED 0.5.2 - Terminology and definitions Definition of the CTOT was added. NEW 0.6.3.1 - Cabin Crew responsibilities and Renaming CCABM to Cabin Crew REVISED duties Manager Renaming CCABM to Cabin Crew Manager New Cabin Crew Checklists are introduced and hard copy must be carry while on duty by each Cabin Crew. Renaming CCABM to Cabin Crew Manager Process clarification Process clarification 0.6.4 - Senior Cabin Crew responsibilities Process clarification in the selected REVISED and duties responsibilities. 0.7.1 - Operational reporting procedures MORs. REVISED Confidential word was added. 0.7.2 - Mandatory occurrence reporting Example was added. REVISED (MOR) Example was added. 0.7.3.1 - Voluntary (occurrence) reporting DIS Cabin Safety WZZ/MWT address REVISED was added. 0.7.3.2 - Onboard forms and related Unruly condition was added. REVISED procedures UPK was added. Information was added. SAMS was removed. 0.7.4 - Anonymous (Confidential) reporting Confidential word was added. REVISED continued on next page REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual List of Changes Chapter Page iv Location Reason for change Status 0.7.5 - Fatigue reporting FRM Support Program was added. REVISED 0.8.3.4 - General rules for Positioning Process clarification REVISED 0.9.2 - Cabin Crew training Cabin Crew Qualification Manual REVISED replaced by the Cabin Crew Training Organization (CCTO OM) 0.9.3 - Personal documents and minimum Physical verification process was REVISED requirements for cabin crew added for CCA, CC Medical report and passport. 0.9.7.3 - Cabin Crew injury or illness Definition of the Aero-medical REVISED examiner was added. 0.9.7.4 - Psychoactive Substances Renaming ABM to Cabin Crew REVISED Manager 0.9.7.11 - Illness and surgery – Decrease in Process clarification. REVISED medical fitness 1.2.1 - Check in for flight duty - Airport Process clarification in case CC fails REVISED Office (Briefing room). to report for flight duty. 1.2.2.2 - Safety briefing - Airport Office Information was added. REVISED (Briefing Room). 1.3.7 - Cabin Crew operating not assigned Process clarification REVISED door 1.3.8 - Crew baggage Process clarification. REVISED 1.4.2.1 - Pre-flight check detailed Over-wing exit pre-flight check was REVISED added. Over-wing pre-flight check was added. Over-wing pre-flight check was added. Other equipment was added Introducing the new onboard equipment. Modification in the pre-flight details onboard documents. 1.5.1 - Security search and security check Chapter was updated with REVISED information released in NTC-2023-029. continued on next page REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual List of Changes Chapter Page v Location Reason for change Status 1.5.2 - Security Search Chapter was updated with REVISED information released in NTC-2023-029. 1.5.3 - Security Check Chapter was updated with REVISED information released in NTC-2023-029. 1.5.4 - UK Enhanced Security check Chapter was updated with REVISED information released in NTC-2023-029. Chapter was updated with information released in NTC-2023-029. 1.5.6 - Security search/Security check/UK Tray table part was transferred to REVISED Enhanced Security check during Security Check and Security Search turnaround without crew change chapters Command to report UK Enhanced Security check was added Title was updated 1.5.7 - Security search/security check/UK Title was updated REVISED enhanced Security check during turnaround Reporting command for the UK with crew change Enhanced Security Check Reporting command for the UK Enhanced Security Check 1.6.3 - Sterile flight deck Process was aligned with OM A. REVISED Process was aligned with OM A. 1.6.4 - Body cover procedure Process clarification. REVISED 1.7.1 - Boarding Process clarification REVISED 1.7.7.2 - Use of PEDs by Phases of Flight Information was added to keep the REVISED PEDs stowed, after landing. 1.8.8.2 - Briefing of passengers seating in EVACUATE, EVACUATE was added. REVISED an emergency exit row, in normal operation Process clarification. Title was changed 1.10.2.2 - Passenger safety demonstration Word modification. REVISED A320 Words modification. 1.11.2.2 - Seat belt sign procedure after NTC 2023 REVISED take-off continued on next page REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual List of Changes Chapter Page vi Location Reason for change Status 1.12.3 - Serving the Flight Deck Crew Process was changed. REVISED 1.12.7 - Turbulence management Cabin light setting was added. NEW Information was added. Cabin lights setting was added. Cabin lights setting was added. 1.15.1 - Taxi-in Additional item was added to mention REVISED during Goodbye Announcement 1.15.2.2 - Door opening after landing Process clarification. REVISED 1.17.2 - After the last commercial flight of Process clarification. REVISED the aircraft 2.3.1 - Loose (portable) equipment Other equipment category was NEW added. NTC-2024-005 Introducing the new onboard equipment. 2.3.2.4 - BFK – Battery Fire Kit Part about removing the power was REVISED added. 2.3.5.1 - PBE (Protective Breathing Text was aligned with pre-flight check REVISED Equipment) chapter 2.3.10.2 - Passenger/Crew life vest Process clarification. REVISED 2.3.12 - Safety demonstration kit Texted was aligned with pre-flight REVISED check chapter 2.3.19 - Automated External Defibrillator Implementing new process of using REVISED (AED) oxygen on the person who was resuscitated successfully. Process clarification 2.3.21 - Onboard wheelchair Introducing the new onboard REVISED equipment. 3.1.5.3 - Lithium Battery fire Part about removing the power was REVISED added. Procedure for removing the power source was added. 4.3.6.4 - ABP Briefing to assisted main EMERGENCY, EMERGENCY REVISED doors (1L/1R/4L/4R) command was added. continued on next page REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual List of Changes Chapter Page vii Location Reason for change Status 4.3.6.5 - ABP Briefing to the over-wing exits EMERGENCY, EMERGENCY was REVISED (2L/3L/2R/3R) added. 5.4.2 - Survival when no slide rafts are Process clarification. REVISED available 6.6.3.2 - General Considerations for Information was added. REVISED Physical Restraint Information was added. 6.6.6 - Reporting after an incident Timeframe for submitting the reports REVISED was clarified. 7.3 - Classification of dangerous goods REVISED 9.1.2 - Cabin Crew Responsibilities Process change REVISED 9.1.4.1 - Issuing a Public Announcement for Process update REVISED medical personnel on board Process clarification 9.1.4.2 - Communication with the Flight Process change REVISED Deck in case of a medical even on board MED-CARE briefing was introduced Process clarification Process clarification Process change 9.5.1 - General information Process clarification NEW 9.5.4.4 - Sudden cardiac arrest (SCA) Process change REVISED 9.6.2.2 - Recovery position (unconscious Process change REVISED casualty, breathing normally) 10.2.4.1 - Opening from inside The sequence order of the opening REVISED the door was revised. 11.12.7 - Briefing of passengers seating in EVACUATE, EVACUATE was added. REVISED an emergency exit row, in normal operation 11.12.11 - Passenger Safety demonstration Word modification. REVISED A321 Words modification. 11.15.2.3 - ABP briefing to assisted EMERGENCY, EMERGECY was REVISED emergency exits (2R and 3R) added. 11.15.2.4 - ABP briefing to unassisted EMERGENCY, EMERGENCY was REVISED emergency exits (2L and 3L) added. continued on next page REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual List of Changes Chapter Page viii Location Reason for change Status 11.15.2.5 - ABP briefing to unassisted main EMERGENCY, EMERGENCY was REVISED door (4R) added. 12.12.1.2 - Cabin Crew door/exit Process clarification. REVISED assignment 12.12.5 - Briefing of passengers seating in EVACUATE, EVACUATE was added. REVISED an emergency exit row, in normal operation Process clarification. 12.12.8 - Safety demonstration A321 NEO Word modification. REVISED ACF Words modification. 12.15.4 - ABP briefing to A321 NEO over- EMERGENCY, EMERGENCY was REVISED wing exits added. 13.2 - Appendix 2 – First Aid Kit contents Eye Irrigator item added to the black REVISED square FAK list of contents 13.4.1 - A320 180Y Emergency Equipment REVISED Location Map 13.4.2 - A320 186Y Emergency Equipment REVISED Location Map 13.4.3 - A320 NEO 186Y Emergency REVISED Equipment Location Map 13.4.4 - A321 230Y Emergency Equipment REVISED Location Map 13.4.5 - A321 NEO 239Y Emergency REVISED Equipment Location Map 13.6 - Appendix 6 - Cabin Crew Checklists Cabin Crew Checklists new chapter REVISED was added. Structural highlights Location Reason for change Status 2.3.21 - Onboard wheelchair Airchair created NEW 13.6 - Appendix 6 - Cabin Crew Checklists Appendix 6 - Cabin Crew Checklists NEW created REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page ix Table of Contents List of Changes.........................................................................................iii Highlights....................................................................................................................................... iii Structural highlights......................................................................................................................viii APPROVAL PAGE.................................................................................... 22 Record of revisions................................................................................. 23 0 GENERAL INTRODUCTION............................................................... 24 0.1 Reference...........................................................................................................................24 0.2 Index for CCM.................................................................................................................... 24 0.3 Cabin Crew Manual (CCM)................................................................................................ 24 0.3.1 Cabin Crew Manual (CCM)....................................................................................24 0.3.2 Manual Amendment and Revision......................................................................... 25 0.3.3 Cabin Crew Manual to be carried.......................................................................... 26 0.3.4 Common language.................................................................................................26 0.3.5 Regulations and Compliance................................................................................. 26 0.3.6 Management and control of Cabin Operations records........................................ 27 0.4 Operations Manual (OM)....................................................................................................27 0.5 Abbreviations......................................................................................................................28 0.5.1 Abbreviations......................................................................................................... 28 0.5.2 Terminology and definitions................................................................................... 36 0.6 Management and Organization.......................................................................................... 40 0.6.1 Management and Organization..............................................................................40 0.6.2 Cabin Operations Organization..............................................................................40 0.6.3 Cabin Crew responsibilities and duties.................................................................. 40 0.6.4 Senior Cabin Crew responsibilities and duties.......................................................44 0.6.5 Commander (CDR) responsibilities and authorities...............................................46 0.6.6 First Officer (FO) responsibilities and authorities...................................................46 0.6.7 Chain of command on ground................................................................................46 0.7 Operational reporting procedures.......................................................................................46 0.7.1 Operational reporting procedures.......................................................................... 46 0.7.2 Mandatory occurrence reporting (MOR)................................................................ 48 0.7.3 Voluntary (occurance) reporting.............................................................................48 0.7.4 Anonymous (Confidential) reporting...................................................................... 51 0.7.5 Fatigue reporting....................................................................................................52 0.7.6 Unavailability and sick reporting........................................................................... 53 0.8 Cabin Crew and passenger composition............................................................................54 0.8.1 Cabin Crew and passengers composition............................................................. 54 0.8.2 Additional crew member........................................................................................ 54 0.8.3 Operation on more than one type or variant.......................................................... 54 0.8.4 Travelling................................................................................................................56 0.8.5 Non commercial flight............................................................................................ 56 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page x 0.9 General rules and regulations for Crew Members..............................................................56 0.9.1 Competence of Cabin Crew...................................................................................56 0.9.2 Cabin Crew training............................................................................................... 56 0.9.3 Personal documents and minimum requirements for cabin crew.......................... 57 0.9.4 Meteorology basics................................................................................................ 59 0.9.5 Aircraft contamination............................................................................................ 60 0.9.6 Areas of operation..................................................................................................61 0.9.7 Crew health precautions........................................................................................ 61 0.10 Other Cabin Crew related procedures................................................................................65 0.10.1 Request policy rules............................................................................................ 65 0.10.2 Reporting sick and sick leave extension..............................................................66 0.10.3 Reporting personal data’s changes..................................................................... 66 1 STANDARD OPERATING PROCEDURES......................................... 68 1.1 STANDARD OPERATING PROCEDURES........................................................................68 1.2 Pre-flight duties................................................................................................................. 68 1.2.1 Check in for flight duty - Airport Office (Briefing room).......................................... 68 1.2.2 Pre-flight briefings.................................................................................................. 69 1.3 At the aircraft..................................................................................................................... 72 1.3.1 Role of the Authority and power of the Inspectors................................................. 72 1.3.2 Admission of the Cabin Crew to Wizz Air aircraft.................................................. 73 1.3.3 Stairs/jet bridge positioning....................................................................................73 1.3.4 Door safety straps..................................................................................................75 1.3.5 Cabin Crew door assignment.................................................................................75 1.3.6 Cabin Crew operating assigned door.....................................................................76 1.3.7 Cabin Crew operating not assigned door...............................................................76 1.3.8 Crew baggage........................................................................................................76 1.4 Pre-flight check...................................................................................................................77 1.4.1 Pre-flight check - general....................................................................................... 77 1.4.2 Pre-flight check detailed.........................................................................................78 1.4.3 Pre-flight checklists................................................................................................ 83 1.5 Security search and check................................................................................................. 83 1.5.1 Security search and security check....................................................................... 83 1.5.2 Security Search......................................................................................................86 1.5.3 Security Check.......................................................................................................88 1.5.4 UK Enhanced Security check................................................................................ 89 1.5.5 Security search as part of the pre-flight check.......................................................91 1.5.6 Security search/Security check/UK Enhanced Security check during turnaround without crew change............................................................................91 1.5.7 Security search/security check/UK enhanced Security check during turnaround with crew change.................................................................................92 1.6 Communication and co-ordination between crew members.............................................. 92 1.6.1 Communication and co-ordination between crew members.................................. 92 1.6.2 General communication rules between Flight Deck and Cabin Crew members....93 1.6.3 Sterile flight deck....................................................................................................93 1.6.4 Body cover procedure............................................................................................94 1.7 Boarding............................................................................................................................. 95 1.7.1 Boarding.................................................................................................................95 1.7.2 Boarding procedures..............................................................................................95 1.7.3 Ground operation activities with reduced number of Cabin Crew..........................96 1.7.4 Active and efficient boarding..................................................................................97 1.7.5 Refusal of embarkation and restriction on passengers..........................................98 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xi 1.7.6 Unruly and disruptive passenger........................................................................... 99 1.7.7 PEDs (Portable Electronic Devices) use and restrictions...................................... 99 1.7.8 Stowage of cabin luggage....................................................................................101 1.8 Special categories of passengers (SCP)..........................................................................102 1.8.1 Special categories of passengers (SCP)...........................................................102 1.8.2 Passengers with Reduced Mobility (PRM)........................................................ 103 1.8.3 Assistance for passengers with disability (DPNA).............................................108 1.8.4 Pregnant passengers........................................................................................ 108 1.8.5 Infant (INF)........................................................................................................ 108 1.8.6 Young passengers..............................................................................................111 1.8.7 Potentially disruptive passengers.......................................................................111 1.8.8 Passenger seat allocation / restrictions............................................................. 112 1.8.9 Correct seat allocation and passenger distribution............................................ 114 1.8.10 Extra seat...........................................................................................................115 1.8.11 Multiple occupancy of a seat..............................................................................115 1.8.12 Live animals in the cabin....................................................................................116 1.8.13 Counting of passengers..................................................................................... 116 1.9 Before taxi........................................................................................................................ 116 1.9.1 Boarding completed............................................................................................. 116 1.9.2 Door closing......................................................................................................... 117 1.9.3 Slide arming procedure........................................................................................ 118 1.10 Taxi-out............................................................................................................................. 119 1.10.1 Passenger announcement, safety briefing and demonstration..........................119 1.10.2 Passenger safety demonstration....................................................................... 119 1.10.3 Cabin preparation before take-off...................................................................... 121 1.10.4 Cabin Attendant seats....................................................................................... 123 1.10.5 Use of vacant Cabin Attendant seat.................................................................. 123 1.10.6 Cabin ready procedure before take-off.............................................................. 124 1.10.7 Silent review (30 seconds review)..................................................................... 125 1.11 Take-off.............................................................................................................................125 1.11.1 During take-off................................................................................................... 125 1.11.2 After take-off..................................................................................................... 125 1.11.3 First contact between Cabin Crew and Flight Deck Crew after take-off............ 126 1.12 During flight – General Surveillance.................................................................................126 1.12.1 During flight – General Surveillance.................................................................. 126 1.12.2 Admittance to the Flight Deck............................................................................127 1.12.3 Serving the Flight Deck Crew............................................................................ 128 1.12.4 In-flight sales and catering procedures..............................................................128 1.12.5 Flight Deck-Cabin communication during the cruise......................................... 128 1.12.6 Flight Deck Crew controlled rest........................................................................129 1.12.7 Turbulence management...................................................................................130 1.13 Cabin preparation for landing........................................................................................... 134 1.13.1 Start of descent................................................................................................. 134 1.13.2 Prepare for landing............................................................................................ 135 1.14 Go-around........................................................................................................................ 138 1.15 After landing..................................................................................................................... 138 1.15.1 Taxi-in................................................................................................................ 138 1.15.2 At the parking position....................................................................................... 139 1.15.3 Stairs / jet bridge during disembarkation........................................................... 140 1.15.4 Disembarkation of passengers.......................................................................... 141 1.16 Turn-around procedures...................................................................................................142 1.16.1 General.............................................................................................................142 1.16.2 Closure of 4L door during turnaround................................................................142 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xii 1.16.3 Cabin cleaning...................................................................................................142 1.16.4 Aircraft change procedures............................................................................... 144 1.16.5 Transit flights or diversion due to unforeseen circumstances............................145 1.16.6 Refuelling/defuelling with passengers embarking, on board or disembarking...145 1.17 Post-flight duties...............................................................................................................147 1.17.1 After the last duty sector of the operating crew................................................. 147 1.17.2 After the last commercial flight of the aircraft.................................................... 147 1.17.3 Debriefing.......................................................................................................... 148 2 SAFETY AND EMERGENCY EQUIPMENT......................................149 2.1 General............................................................................................................................... 149 2.2 Fixed equipment................................................................................................................. 149 2.2.1 Fixed equipment.................................................................................................. 149 2.2.2 Fixed oxygen system in the Flight Deck.............................................................. 150 2.2.3 Fixed oxygen system in the cabin.......................................................................151 2.2.4 Main door escape slide / floating device.............................................................. 154 2.2.5 Over-wing exit evacuation slides......................................................................... 156 2.2.6 Automatic fire extinguisher in the lavatories....................................................... 156 2.2.7 Fixed Emergency Locator Transmitter (ELT)....................................................... 156 2.3 Loose (portable) equipment................................................................................................ 157 2.3.1 Loose (portable) equipment...............................................................................157 2.3.2 Handheld Fire Extinguishers............................................................................. 158 2.3.3 Crash axe/Fire axe............................................................................................ 164 2.3.4 Fireproof /Protective gloves...............................................................................164 2.3.5 PBE (Protective Breathing Equipment)............................................................. 164 2.3.6 Emergency flashlights....................................................................................... 169 2.3.7 Portable oxygen bottle.......................................................................................171 2.3.8 Manual Release Tool (MRT).............................................................................. 174 2.3.9 Megaphone........................................................................................................174 2.3.10 Life-vest............................................................................................................. 175 2.3.11 Passenger seat belts......................................................................................... 179 2.3.12 Safety demonstration kit.................................................................................... 181 2.3.13 Safety instruction card....................................................................................... 183 2.3.14 First Aid Kit (FAK).............................................................................................. 184 2.3.15 Portable Emergency Locator Transmitter (ELT)................................................ 185 2.3.16 Small portable ELT............................................................................................ 187 2.3.17 Universal Precaution Kit (UPK)......................................................................... 188 2.3.18 Restrain Kit....................................................................................................... 190 2.3.19 Automated External Defibrillator (AED)............................................................. 190 2.3.20 Supplementary First Aid Kit............................................................................... 194 2.3.21 Onboard wheelchair.......................................................................................... 195 3 ABNORMAL PROCEDURES............................................................ 201 3.1 Fire......................................................................................................................................201 3.1.1 Chemistry of Fire..................................................................................................201 3.1.2 Fire prevention..................................................................................................... 201 3.1.3 Classes of fire...................................................................................................... 202 3.1.4 Circuit breakers....................................................................................................202 3.1.5 Fire-fighting procedures...................................................................................... 203 3.2 Smoke.................................................................................................................................208 3.2.1 Smoke..................................................................................................................208 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xiii 3.2.2 Effective communication in case of smoke.......................................................... 208 3.2.3 Smoke in the cabin.............................................................................................. 209 3.2.4 Awareness of smoke/fire in a hidden area (hidden fire).......................................210 3.2.5 Fumes.................................................................................................................. 210 3.3 Response to refuelling hazards...........................................................................................211 3.4 Quick disembarkation......................................................................................................... 212 3.5 Decompression................................................................................................................... 213 3.5.1 Cabin pressurisation............................................................................................ 213 3.5.2 Non-pressurization of the cabin........................................................................... 213 3.5.3 Types of decompression...................................................................................... 213 3.5.4 Time of Useful Consciousness (TUC)..................................................................215 3.5.5 Decompression procedures................................................................................. 216 3.5.6 Post-decompression procedures......................................................................... 217 3.6 Rejected take-off................................................................................................................218 3.7 Crew incapacitation.............................................................................................................219 3.7.1 Crew incapacitation..............................................................................................219 3.7.2 Single pilot incapacitation.................................................................................... 220 3.7.3 Dual pilot incapacitation....................................................................................... 223 3.7.4 Cabin Crew incapacitation................................................................................... 226 3.8 Communication between cabin and entry areas................................................................229 4 EMERGENCY PROCEDURES..........................................................230 4.1 Emergency Procedures - General Knowledge....................................................................230 4.2 Prepared and unprepared emergency................................................................................ 230 4.3 Prepared emergency on land..............................................................................................230 4.3.1 Prepared emergency on land............................................................................ 230 4.3.2 Emergency calls and following actions..............................................................231 4.3.3 NITS briefing.....................................................................................................232 4.3.4 Cabin Emergency Checklist.............................................................................. 232 4.3.5 General Announcement.....................................................................................233 4.3.6 Passenger Briefing Announcement................................................................... 233 4.3.7 Cabin secured check after ABP briefing............................................................238 4.3.8 Galley secured check after ABP briefing........................................................... 239 4.3.9 Final cabin check...............................................................................................239 4.3.10 Personal preparation of Cabin Crew................................................................. 239 4.3.11 Cabin secured report to the flight deck..............................................................239 4.3.12 Emergency stations command.......................................................................... 240 4.3.13 Brace position command................................................................................... 240 4.3.14 Cabin Attendants actions after prepared emergency landing............................242 4.3.15 Evacuation commands to passengers after a Prepared emergency on land.... 244 4.4 Prepared emergency on water............................................................................................244 4.4.1 Prepared emergency on water.............................................................................244 4.4.2 Steps of Passenger Briefing Announcement for Prepared emergency on water.245 4.4.3 Emergency opening of the main doors in case of ditching.................................. 247 4.4.4 Emergency opening of the over-wing exits in case of ditching............................ 247 4.4.5 Evacuation commands to passengers after a Prepared emergency on water.... 248 4.5 Unprepared emergency...................................................................................................... 248 4.5.1 Unprepared emergency....................................................................................... 248 4.5.2 Unprepared emergency on land.......................................................................... 250 4.5.3 Unprepared emergency on water........................................................................ 252 4.6 Crowd control techniques and flow management............................................................... 253 4.6.1 Crowd control techniques and flow management..............................................253 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xiv 4.6.2 Dedicated assist space......................................................................................253 4.6.3 Crew member responsible for two doors/exits.................................................. 253 4.6.4 Passenger control at door area......................................................................... 253 4.6.5 Cabin Crew commands..................................................................................... 254 4.6.6 Redirecting passengers.....................................................................................254 4.6.7 Dried up exit...................................................................................................... 255 4.6.8 Exit bypass........................................................................................................ 255 4.6.9 The effect of smoke and fire during evacuation.................................................255 4.6.10 Flight Deck Crew evacuation duties.................................................................. 256 4.6.11 Cabin Crew evacuation..................................................................................... 256 4.6.12 Post evacuation duties...................................................................................... 256 4.7 Additional facts and knowledge about emergencies...........................................................257 4.7.1 Panic.................................................................................................................... 257 4.7.2 Assisting Passengers in emergency (Buddy system).......................................... 257 4.7.3 General crew behaviour and communication.......................................................258 4.7.4 When Cabin Crew can initiate evacuation........................................................... 258 4.7.5 Deviation from standard procedures....................................................................259 4.7.6 Rescue and Fire Fighting Services (RFFS)......................................................... 260 5 SURVIVAL GUIDELINES.................................................................. 261 5.1 SURVIVAL GUIDELINES - General....................................................................................261 5.2 The human body................................................................................................................. 261 5.3 Four principles for survival.................................................................................................. 261 5.3.1 Four principles for survival................................................................................... 261 5.3.2 Protection.............................................................................................................261 5.3.3 Location............................................................................................................... 262 5.3.4 Water....................................................................................................................263 5.3.5 Food.....................................................................................................................264 5.4 Water survival guidelines.................................................................................................... 264 5.4.1 General................................................................................................................ 264 5.4.2 Survival when no slide rafts are available............................................................264 5.4.3 Rescue following ditching (by helicopter).............................................................265 5.5 Winter survival guidelines................................................................................................... 266 5.5.1 General................................................................................................................ 266 5.5.2 Protection.............................................................................................................266 5.5.3 Location............................................................................................................... 266 5.5.4 Water....................................................................................................................267 5.5.5 Food.....................................................................................................................267 5.5.6 Hazards................................................................................................................267 5.5.7 Immediate actions for Winter Survival................................................................. 267 5.6 Desert survival guidelines.................................................................................................. 268 5.6.1 General................................................................................................................ 268 5.6.2 Protection.............................................................................................................268 5.6.3 Location............................................................................................................... 268 5.6.4 Water....................................................................................................................268 5.6.5 Food.....................................................................................................................269 5.6.6 Hazards................................................................................................................269 5.6.7 Immediate actions for Desert Survival................................................................. 269 5.7 Jungle/tropical survival guidelines...................................................................................... 270 5.7.1 General................................................................................................................ 270 5.7.2 Protection.............................................................................................................270 5.7.3 Location............................................................................................................... 270 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xv 5.7.4 Water....................................................................................................................270 5.7.5 Food.....................................................................................................................271 5.7.6 Hazards................................................................................................................271 5.7.7 Immediate action for Jungle Survival................................................................... 271 5.8 Search and Rescue (SAR)..................................................................................................272 6 SECURITY......................................................................................... 273 6.1 Introduction.......................................................................................................................273 6.2 Wizz Air Security Program............................................................................................... 273 6.2.1 Aim of the Program.............................................................................................. 273 6.2.2 Concept of security.............................................................................................. 273 6.3 Aircraft security.................................................................................................................274 6.3.1 Aircraft security.................................................................................................... 274 6.3.2 Aircraft supervision.............................................................................................. 274 6.3.3 Protection of the aircraft that is not in service...................................................... 274 6.3.4 Security sealing procedure.................................................................................. 275 6.3.5 Aircraft security search and security check..........................................................276 6.3.6 General pre-flight, turnaround and boarding security actions by the crew...........276 6.3.7 Baggage check inside the aircraft........................................................................277 6.3.8 Baggage check outside the aircraft......................................................................278 6.4 Screening......................................................................................................................... 279 6.4.1 Screening.............................................................................................................279 6.4.2 Measures for special category of passengers..................................................... 279 6.4.3 List of prohibited articles...................................................................................... 279 6.4.4 Identity check of passengers............................................................................... 280 6.5 Security of the flight deck................................................................................................. 280 6.5.1 Security of the flight deck.....................................................................................280 6.5.2 Body cover procedure..........................................................................................280 6.5.3 Minimum number of persons in the Flight Deck...................................................280 6.5.4 Access to flight deck according to security program............................................280 6.5.5 Company card procedure.................................................................................... 281 6.6 Unruly passenger policy................................................................................................... 283 6.6.1 Unruly passenger policy.......................................................................................283 6.6.2 Rights of the Commander.................................................................................... 283 6.6.3 In-flight procedures for crew to handle disruptive behavior................................. 284 6.6.4 General actions by crew after any incident......................................................... 291 6.6.5 Police involvement.............................................................................................. 291 6.6.6 Reporting after an incident...................................................................................292 6.6.7 Use of passenger no-fly list..................................................................................292 6.7 In flight security guards.................................................................................................... 293 6.7.1 In-flight security guards........................................................................................293 6.7.2 Policy for escorting-officers with weapons........................................................... 293 6.8 Hijacking - Unlawful seizure of an aircraft........................................................................ 293 6.8.1 Hijacking - Unlawful seizure of an aircraft............................................................293 6.8.2 Guidelines for hostage situations.........................................................................295 6.9 Bomb threat......................................................................................................................295 6.9.1 Bomb threat......................................................................................................... 295 6.9.2 Actions when receiving a bomb threat................................................................ 296 6.9.3 Warning Assessment........................................................................................... 296 6.9.4 Bomb Search of an aircraft on ground................................................................. 298 6.9.5 Bomb search of an aircraft in-flight...................................................................... 298 6.9.6 Least Risk Bomb Location (LRBL).......................................................................302 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xvi 6.10 Security training................................................................................................................303 7 DANGEROUS GOODS......................................................................304 7.1 Definition of dangerous goods............................................................................................ 304 7.2 Limitations of dangerous goods in air transport.................................................................. 304 7.3 Classification of dangerous goods...................................................................................... 306 7.4 Marking and labelling.......................................................................................................... 310 7.5 Dangerous goods in the cabin............................................................................................ 311 7.6 Dangerous goods and weapons......................................................................................... 312 7.6.1 Munition of war, sporting weapons and ammunition............................................ 312 7.7 Dangerous goods incident on ground and in-flight procedures.......................................... 312 7.8 Dangerous goods training...................................................................................................314 8 FLIGHT TIME LIMITATIONS............................................................. 315 9 FIRST AID..........................................................................................316 9.1 General Guidelines............................................................................................................. 316 9.1.1 In flight First Aid................................................................................................... 316 9.1.2 Cabin Crew Responsibilities................................................................................ 316 9.1.3 First Aid Squad - Cabin Crew roles in case of medical situation......................... 316 9.1.4 Administrative aspects of First Aid.......................................................................317 9.2 Medical Assessment........................................................................................................... 320 9.2.1 General Recommendations................................................................................. 320 9.2.2 Primary Survey.................................................................................................... 320 9.2.3 Secondary Survey................................................................................................322 9.2.4 Measuring of Vital Signs...................................................................................... 324 9.3 Aviation Physiology.............................................................................................................327 9.3.1 General................................................................................................................ 327 9.3.2 Hypoxia................................................................................................................ 327 9.3.3 Gas expansion and contraction........................................................................... 328 9.3.4 Air sickness..........................................................................................................331 9.3.5 Hyperventilation................................................................................................... 331 9.3.6 Acute stress reactions..........................................................................................332 9.4 Infectious and Contagious Diseases...................................................................................333 9.4.1 General Information............................................................................................. 333 9.4.2 Modes of transmission......................................................................................... 333 9.4.3 Hygiene on board.................................................................................................334 9.5 Medical Emergencies..........................................................................................................337 9.5.1 General information........................................................................................... 337 9.5.2 Respiratory disorders........................................................................................ 337 9.5.3 Conditions related to the immune system......................................................... 338 9.5.4 Circulatory disorders..........................................................................................340 9.5.5 Nervous system disorders................................................................................. 346 9.5.6 Glucose related disorders..................................................................................351 9.5.7 Temperature related medical conditions............................................................353 9.5.8 Gastro-intestinal disturbances........................................................................... 356 9.5.9 Childbirth........................................................................................................... 358 9.5.10 Death on board..................................................................................................361 9.6 Life-saving procedures........................................................................................................363 9.6.1 Cardiopulmonary system..................................................................................... 363 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xvii 9.6.2 The unconscious..................................................................................................364 9.6.3 Choking................................................................................................................375 9.7 Traumatic conditions...........................................................................................................378 9.7.1 Injuries................................................................................................................. 378 9.7.2 Bleeding............................................................................................................... 382 9.7.3 Burns....................................................................................................................386 9.7.4 Fractures..............................................................................................................388 9.8 Medical equipment..............................................................................................................391 9.8.1 Automated External Defibrillator (AED)............................................................... 391 9.8.2 First Aid Kit (FAK)................................................................................................ 392 9.8.3 Oxygen bottle.......................................................................................................392 9.8.4 Universal Precautionary Kit (UPK).......................................................................392 9.8.5 Supplementary First Aid Kit................................................................................. 393 9.9 Guideline for dealing with a medical case...........................................................................394 10 AIRBUS A320-200.............................................................................395 10.1 Aircraft general..............................................................................................................395 10.1.1 Aircraft general................................................................................................. 395 10.1.2 Theory of flight, Flight controls.......................................................................... 395 10.1.3 Flight Deck.........................................................................................................396 10.1.4 General layout of the passenger compartment (Cabin).....................................396 10.1.5 Crew seats.........................................................................................................398 10.1.6 Cabin Crew stations.......................................................................................... 400 10.1.7 Galleys...............................................................................................................401 10.1.8 Lavatories.......................................................................................................... 406 10.2 Doors and exits..............................................................................................................408 10.2.1 General..............................................................................................................408 10.2.2 Main doors........................................................................................................409 10.2.3 Pre-flight check of the main door....................................................................... 411 10.2.4 Normal operation of main doors.........................................................................411 10.2.5 Emergency operation of main doors..................................................................414 10.3 Escape slides.................................................................................................................415 10.3.1 Escape slides.................................................................................................... 415 10.3.2 Main door ecape slides......................................................................................415 10.4 Over-wing exits (2L/2R and 3L/3R)............................................................................... 417 10.4.1 Over-wing exits (2L/2R and 3L/3R)................................................................... 417 10.4.2 Emergency opening of the over-wing exits........................................................417 10.4.3 Over-wing exit escape slides.............................................................................418 10.5 Flight deck sliding windows........................................................................................... 420 10.5.1 Operation of the flight deck sliding window....................................................... 420 10.5.2 Escape from the flight deck window.................................................................. 421 10.6 Cockpit door...................................................................................................................421 10.6.1 Flight Deck door................................................................................................ 421 10.6.2 Escape panel.....................................................................................................422 10.6.3 Keypad.............................................................................................................. 422 10.6.4 Cockpit Door Surveillance System (CDSS).......................................................423 10.7 Lavatory door.................................................................................................................423 10.8 CIDS and Control Panels...............................................................................................424 10.8.1 Cabin Intercommunication Data System (CIDS)............................................... 424 10.8.2 FAP (Forward Attendant Panel).........................................................................426 10.8.3 AAP (Additional Attendant Panel)......................................................................431 10.9 Lighting.......................................................................................................................... 432 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xviii 10.9.1 Cabin lights........................................................................................................432 10.9.2 General illumination...........................................................................................432 10.9.3 Cabin Crew work lights......................................................................................433 10.9.4 Lavatory lighting................................................................................................ 433 10.9.5 Passenger reading lights................................................................................... 434 10.9.6 Emergency lighting system................................................................................434 10.10 Air Conditioning............................................................................................................. 435 10.10.1 Air Conditioning............................................................................................... 435 10.10.2 Passengers' individual outlets......................................................................... 436 10.10.3 Lavatory ventilation........................................................................................ 436 10.10.4 Galley ventilation............................................................................................. 436 10.11 Communication system..................................................................................................436 10.11.1 Communication system................................................................................... 436 10.11.2 Communication handsets...............................................................................437 10.11.3 Passenger Address system (PA).....................................................................438 10.11.4 Interphone system (INT)..................................................................................438 10.11.5 Cabin calls and indications..............................................................................439 10.11.6 Passenger call system.................................................................................... 441 10.11.7 Lavatory call system.......................................................................................443 10.11.8 Emergency call from cabin and flight deck.....................................................445 10.12 Evacuation visual and aural signals...............................................................................445 10.12.1 Evacuation visual and aural signals................................................................ 445 10.12.2 Evacuation signal initiated from the flight deck............................................... 445 10.12.3 Evacuation signal initiated from the cabin...................................................... 446 10.13 Flight deck safety and emergency equipment............................................................... 447 11 AIRBUS A321-200 DIFFERENCES.................................................. 448 11.1 Aircraft general...............................................................................................................448 11.2 Aircraft familiarization.....................................................................................................448 11.3 Passenger compartment general layout........................................................................ 449 11.4 Main doors and exits......................................................................................................450 11.4.1 Main doors and exits......................................................................................... 450 11.4.2 Main doors.........................................................................................................450 11.4.3 Pre-flight check of the main doors..................................................................... 451 11.4.4 Slide arming/disarming of the main doors......................................................... 452 11.4.5 Main door escape slides....................................................................................452 11.5 Emergency exits (2L/2R and 3L/3R)..............................................................................454 11.5.1 Emergency exits (2L/2R and 3L/3R)................................................................. 454 11.5.2 Slide pressure gauge.........................................................................................455 11.5.3 Pre-flight check of the emergency exits.............................................................456 11.5.4 Normal operation of the emergency exits..........................................................456 11.5.5 Arming/disarming slides of the emergency exits............................................... 457 11.5.6 Emergency operation of the emergency exits................................................... 457 11.6 Cabin Attendant seating................................................................................................ 458 11.7 Cabin Crew stations.......................................................................................................459 11.7.1 Cabin Crew stations.......................................................................................... 459 11.7.2 Cabin Crew restraint system............................................................................. 459 11.8 Galleys...........................................................................................................................460 11.9 Lavatories...................................................................................................................... 460 11.10 Aircraft systems............................................................................................................. 460 11.10.1 CIDS and Control Panels................................................................................ 460 11.10.2 Communication system.................................................................................. 462 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xix 11.11 Passenger emergency oxygen system..........................................................................463 11.12 Standard operating procedures..................................................................................... 463 11.12.1 Safety briefing............................................................................................... 463 11.12.2 Cabin Crew door/exit assignment................................................................. 464 11.12.3 Crew baggage...............................................................................................464 11.12.4 Areas of responsibility during pre-flight check (and security search)............464 11.12.5 Boarding procedures.....................................................................................465 11.12.6 Ground operation activities with reduced number of Cabin Crew.................465 11.12.7 Briefing of passengers seating in an emergency exit row, in normal operation....................................................................................................... 466 11.12.8 Emergency exit seats....................................................................................466 11.12.9 Passengers with Reduced Mobility............................................................... 467 11.12.10 Slide Arming before take-off......................................................................... 467 11.12.11 Passenger Safety demonstration A321........................................................ 468 11.12.12 Cabin preparation for take-off....................................................................... 469 11.12.13 Cabin preparation for landing........................................................................470 11.12.14 Slide disarming after landing.........................................................................471 11.12.15 Door opening after landing............................................................................472 11.13 Turnaround procedures................................................................................................. 472 11.13.1 Cabin cleaning.................................................................................................472 11.13.2 Refuelling with passengers on board.............................................................. 473 11.14 Abnormal procedures.................................................................................................... 474 11.14.1 Fire-fighting roles.............................................................................................474 11.14.2 Response to refuelling hazards.......................................................................474 11.14.3 Cabin Crew incapacitation...............................................................................475 11.15 Emergency procedures..................................................................................................475 11.15.1 Passenger briefing announcement..................................................................475 11.15.2 ABP briefing.................................................................................................... 476 12 AIRBUS 321 NEO ACF DIFFERENCES........................................... 481 12.1 Aircraft general...............................................................................................................481 12.2 Aircraft familiarization.....................................................................................................481 12.3 Passenger compartment general layout........................................................................ 483 12.4 Main doors and exits......................................................................................................483 12.4.1 Main doors and exits......................................................................................... 483 12.4.2 Main doors.........................................................................................................484 12.4.3 Semi-automatic over-wing exits.........................................................................486 12.5 Doors and exits escape slides....................................................................................... 489 12.6 Cabin Attendant seating................................................................................................ 490 12.6.1 Cabin Attendant seating.................................................................................... 490 12.6.2 Cabin Crew stations and seats..........................................................................491 12.7 Cabin Crew restraint system..........................................................................................493 12.8 Galleys...........................................................................................................................493 12.9 Lavatories...................................................................................................................... 494 12.10 Aircraft system............................................................................................................... 497 12.10.1 CIDS and control panels................................................................................. 497 12.10.2 Communication system................................................................................... 499 12.11 Passenger emergency oxygen system..........................................................................499 12.12 Standard operating procedures..................................................................................... 500 12.12.1 Assignment of positions on board.................................................................500 12.12.2 Areas of responsibility during pre-flight check (and security search)............501 12.12.3 Boarding procedures.....................................................................................501 REVISION 26 - 06 MAY 2024 Uncontrolled when printed Cabin Crew Manual Table of Contents Chapter Table of Contents Page xx 12.12.4 Ground operation activities with reduced number of Cabin Crew.................502 12.12.5 Briefing of passengers seating in an emergency exit row, in normal operation....................................................................................................... 502 12.12.6 Passenger reduced mobility..........................................................................503 12.12.7 Arming the slides.......................................................................................... 504 12.12.8 Safety demonstration A321 NEO ACF..........................................................505 12.12.9 Cabin preparation for take-off....................................................................... 506 12.12.10 Cabin preparation for landing........................................................................506 12.12.11 Disarming the slides......................................................................................507 12.12.12 Door opening after landing............................................................................508 12.13 Turnaround procedures................................................................................................. 509 12.13.1 Cabin cleaning.................................................................................................509 12.13.2 Security search and check.............................................................................. 509 12.13.3 Refuelling with passengers on board after boarding is completed..................509 12.14 Abnormal procedures.................................................................................................... 510 12.14.1 Fire-fighting roles and procedures.....................
