Training And Development PDF

Hiring highly-skilled employees with great potential eliminates the need to TRAINING AND provide orientation and training DEVELOPMENT...

Hiring highly-skilled employees with great potential eliminates the need to TRAINING AND provide orientation and training DEVELOPMENT True or false? On Letitia’s first day of work at a software firm, she attended a The methods used to give a new or meeting with the HR manager and present employees the skills they other new employees. Letitita need to perform their jobs are called learned about employee benefit _____ packages, personnel policies, and a. Orientation the structure of the company. In b. Training which one of the following did Letitia c. Development most likely participate? d. Management a. Recruitment b. Selection _____ identifies the training c. Employee orientation employees will need to fill future jobs d. Employee development a. Competency modeling b. Performance analysis Which one of the following is most c. Strategic training needs likely NOT one of the goals of a firm’s analysis employee orientation program d. Screening a. Making new employees feel like part of a team What is the first step in the ADDIE b. Helping new employees training process? become socialized into the firm a. Assessing the program’s c. Assisting new employees in successes selecting the best labor b. Appraising the program’s union budget d. Teaching new employees c. Analyzing the training need about the firm’s history and d. Acquiring training materials strategies Amy, an accounting supervisor, has Employee orientation programs been asked to provide training for her range from brief, informal, subordinates about new tax laws. In introductions to lengthy, formal order to motivate the individuals who, courses attend her training session, Amy True or false? should most likely do all of the d. Asking participants for following EXCEPT _____ feedback a. Use as many visual aids as possible during the session Rebekah was hired soon after b. Provide an overview of the graduation and assigned to complete material to be covered a management trainee program. She c. Use new terminology and will move to various jobs each month technical concepts for a nine-month period of time. Her d. Give information in logical, employer is utilizing the _____ for of meaningful section training a. Job rotation Employers will most likely use all of b. Understudy the following methods to identify c. Job expansion training needs for new employees d. Informal learning EXCEPT _____ a. Analyzing job descriptions A structured process by which people b. Reviewing performance become skilled workers through a standards combination of classroom instruction c. Questioning current job and on-the-job training is called holders _____ d. Conducting a work sampling a. Job instruction training b. Programmed training Training sessions should be half-day c. Apprenticeship training or three-fourths day in length rather d. Coaching technique than a full day, because the learning curve goes down late in the day Ian is currently being trained on the True or false? job and is at the first step in the OJT process, which involves _____ Which one of the following would a. Showing the trainee how do most likely occur during the fourth the task step of the ADDIE training process? b. Verbalizing the steps of the a. Holding on-the-job training task sessions c. Checking to make sure the b. Selecting employees for task was learned by the trainee training d. Familiarizing the trainee with c. Preparing online training equipment, tools, and trade materials terms  The process of deciding how to fill When jobs consist of a logical executive positions at a firm is known sequence of steps and are best as _____ taught step-by-step, the most a. Internal recruiting appropriate training method to use is b. Succession planning _____ c. Long-term forecasting a. Job instruction training d. Advanced interviewing b. Apprenticeship training c. Programmed learning Which one of the following terms d. Job rotation refers to studying a firm’s past employment needs over a period of years to predict future needs? a. Ratio analysis b. Trend analysis PERSONNEL PLANNING c. Graphical analysis AND RECRUITMENT d. Computer analysis What is the first step in the recruitment and selection process? Newton Building Supplies hopes to a. Performing initial screening generate an extra $4 million in sales interviews next year. A salesperson traditionally b. Building a pool of candidates generates $800,000 in sales each c. Performing candidate year. Using ratio analysis, how many background checks new salespeople should Newton d. Deciding what positions to hire? fill a. 2 b. 5 Marcus, an HR manager for c. 10 Samsung, must decide what d. 20 positions the firm should fill in the next six months, which means Which one of the following contains Marcus is currently working on _____ data regarding employee’s a. Screening job candidates education, career development, and b. Personnel planning special skills and is used by c. Interviewing job candidates managers when selecting inside d. Writing job descriptions candidates for promotion? a. Computerized forecasting tools b. Skills inventories  c. Trend records d. Develop an applicant tool d. Scatter plots Which one of the following is the When managers need to determine primary disadvantage of using which current employees are internal sources of candidates to fill available for promotion or transfer, vacant positions in a firm? they will most likely use _____ a. Lack of knowledge regarding a a. Scatter plots candidate’s strengths b. Skills inventories b. Potential to lose employees c. Estimated sales trends who aren’t promoted d. Personnel forecasts c. Questionable commitment of candidates to the firm All of the following are methods used d. Significant training and by firms to develop high-potential orientation requirements candidates for future positions EXCEPT _____ Marie Boyd has been hired by a. Providing internal training Barnum Hotels to manage staffing for b. Implementing job rotation the regional hotel chain. Barnum c. Offering global assignments intends to open two new hotels within d. Developing skills inventories the next three years and will have many job positions to fill. Historically, Smith Industries is thinking of having employee turnover is high at Barnum another company take care of its as employees remain with the benefits management. This is called company for one or two years before _____ quitting. Maria realizes that Barnum a. Outsourcing needs to make significant changes in b. Recruiting its personnel strategy in order to c. Telecommuting meet the company’s goals for the d. Screening future and improve employee retention rates. All of the following Recruiting is necessary to _____ questions are relevant to Mari’s a. Determine whether to use decision to fill top positions at the inside or outside candidates new hotels with internal candidates b. Forecast the short-term supply EXCEPT of outside candidates a. What are the key managerial c. Create positive word-of-mouth positions that are available at about a firm the new hotels?  b. What percentage of d. Spend more time recruiting employers in the service applicants industry use succession planning? Newton Manufacturing is using a c. What skills, education, and private employment agency to recruit training have been provided to individuals for management potential candidates positions. As the HR manager at d. What is the designated Newton, you need to ensure that procedure for assessing and applicants are screened properly, so selecting potential candidates? you should _____ a. Provide the agency with an Which one of the following is NOT a accurate job description tool used by firms to recruit outside b. Post jobs on the firm’s intranet candidates? and bulletin boards a. Newspaper advertising c. Develop applicant screening b. Intranet job postings software for internal hires c. Employment agencies d. Send HR experts to monitor d. Online job boards the agency’s recruiting activities Which one of the following factors plays the greatest role in determining Kate works as a nurse on temporary the best medium for a job assignment for hospitals throughout advertisement? the region on an as-needed basis. a. Skills needed for the job Kate is most likely _____ b. Job compensation and salary a. Working as a contingent c. Time allowed to fill the position worker d. Graphics used in the b. Participating in a job rotation advertisement c. Using job enlargement d. Benchmarking jobs An employer will most likely use a private employment agency in order What is an advantage of using to _____ employee referral campaigns? a. Receive assistance writing job a. Local, hourly workers can be ads recruited quickly b. Adhere to legal hiring practices b. Applicants have received c. Fill a specific job opening realistic job previews quickly  c. Rewards and incentives are All of the following types of eliminated information will most likely be d. Applicants have community collected by a human resources ties specialist through a job analysis EXCEPT _____ Publicizing an open job to current a. Work activities employees through a firm’s intranet b. Human behaviors or bulletin board is known as job c. Performance standards posting d. Employee benefits options True or false? Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should ve Jennifer’s first step in JOB ANALYSIS AND the process? TALENT MANAGEMENT a. Deciding how the gathered In an effective talent management information will be used system, an employee’s performance b. Collecting data on job activities appraisal would initiate training and and working conditions development opportunities c. Selecting representative job True or false? positions to assess d. Reviewing relevant Effective talent management focuses background information on developing employee competencies that align with strategic All of the following requirements are goals typically addressed in job True or false? specifications EXCEPT _____ a. Desired personality traits All of the following types of b. Required education levels information will most likely be c. Necessary experience collected by a human resources d. Working conditions specialist through a job analysis EXCEPT _____ Which one of the following indicates a. Job description the division of work within a firm and b. Job specification the lines of authority and c. Job analysis communication? d. Job context a. Process chart  b. Employee matrix c. Organizational chart Jerome, a manager at an electronics d. Corporate overview company, needs to gather job analysis information from a large Which one of the following is an number of employees who perform example of business process similar work. Which one of the reengineering? following would be most appropriate a. Using computerized systems for Jerome? to combine separate tasks a. Observing all employees b. Creating a visual chart for b. Interviewing the HR manager workflow procedures c. Holding a group interview c. Assigning additional activities with a supervisor to new employees d. Conducting telephone surveys d. Developing employee skills of all employees and behaviors One of the problems with direct While performing the fifth step of a observation is _____, which is when job analysis, it is essential to confirm workers alter their normal activities the validity of collected data with the because they are being watched _____ a. Flexibility a. EEOC representative b. Falsification b. HR manager c. Reactivity c. Legal department d. Diversion d. Worker Informal interviews provide Which one of the following terms quantitative job analysis information, refers to systematically moving which is why they are frequently used workers from one job to another? by managers who need to determine a. Job rotation the relative worth of a job for pay b. Job enrichment purposes c. Job enlargement True or false? d. Job adjustment Joaquin records every activity in Conducting the job analysis is the which he participates at work along sole responsibility of the HR with the time it takes him to complete specialist each activity. Which of the following True or false? approaches to job analysis data collection is most likely being used at Consuela, a manager, delegates the Joaquin’s workplace authority for a project to Lee, her a. Diaries subordinate. Consuela is most likely b. Interviews involved in which function of the c. Observations management process? d. Questionnaires a. Staffing b. Organizing c. Motivating d. Leading INTRODUCTION TO HRM When managers use metrics to The basic functions of the assess performance and then management process include all of develop strategies for corrective the following EXCEPT _____ action, they are performing the a. Planning _____ function of the management b. Organizing process c. Outsourcing a. Planning d. Leading b. Leading c. Controlling Which one of the following is the d. Organizing person responsible for accomplishing an organization’s goals by managing In the management process, which the efforts of the organization’s one of the following is an activity people? associated with the leading function? a. Manager a. Motivating subordinates b. Entrepreneur b. Setting performance standards c. Generalist c. Training new employees d. Marketer d. Developing procedures Which function of the management Personnel activities associated with process requires a manager to human resource management most establish goals and standards and to likely include all of the following develop rules and procedures EXCEPT _____ a. Planning a. Orienting and training new b. Organizing employees c. Staffing b. Appraising employee d. Leading performance  c. Building employee commitment Wilmer works in the HR department d. Developing customer and is in charge of developing the relationships plans for how people are paid and how the employee benefits program A line manager’s human resource is run. Wilmer is most likely holding responsibilities most likely include all the position of _____ of the following EXCEPT _____ a. Training specialist a. Maintaining department morale b. Recruiter b. Controlling labor costs c. Compensation manager c. Protecting employee’s health d. Job analyst d. Marketing new products and services An HR generalist at Wilson Manufacturing has been assigned to Yuki works at a position in his the sales department to provide HR organization where he maintains management assistance as needed. contacts within the local community Which of the following best describes and travels to search for qualified job the structure of the HR services applicants. Yuki’s position is best provided at Wilson Manufacturing? described as _____ a. Shared HR teams a. Recruiter b. Embedded HR teams b. Manager c. Centers of expertise c. Labor relations specialist d. Corporate HR teams d. Job analyst Which organization of the human Human resource managers generally resource function involves dedicated exert _____ within the human HR members that assist top resources department and _____ management in issues such as outside the human resources developing the personnel aspects of department the company’s long-term strategic a. Line authority; staff plan? authority a. Embedded HR teams b. Staff authority; line authority b. Corporate HR teams c. Functional authority; line c. Centers of expertise authority d. Shared devices d. Staff authority; implied authority What term refers to the knowledge, a. Listing open positions on skills, and abilities of a firm’s Monster.com, workers? Careerbuilder.com, and similar a. Human resources websites b. Human capital b. The use of gaming features c. Intangible assets to enhance training and d. Contingent personnel performance appraisal c. Allowing workers to What is the term for workforces like telecommute those at the company Uber, where d. Providing employees with freelancers and independent laptops or tablets so they can contractors work when they can, on work offsite what they want to work on, and when the company needs them? Evidence-based human resource a. Tele-commuters management relies on all of the b. Human capital following types of evidence EXCEPT c. Job-analysts _____ d. On-demand workers a. Scientific rigor b. Existing data The recent trend where in some c. Research studies occupations (such as high-tech) d. Qualitative opinions unemployment rates are low, while in others unemployment rates are still In small organizations, line managers very high and recruiters in many frequently handle all personnel duties companies can’t find candidates, without the assistance of a human while in others there’s a wealth of resource staff candidates is called _____ True or false? a. Talent analytics b. Globalization What are the two distinct functions c. Unbalanced labor force carried out by human resource d. Human capital managers? Line function and staff function Which one of the following best exemplifies recent trends in technology that are affecting human resource management? EMPLOYEE TESTING AND  b. Personality SELECTION c. Cognitive A reliable employment test will most d. Interest likely yield _____ a. Consistent scores when a Carlos recently participated in a person takes two alternate selection test for a position at forms of the test Northern Aeronautics. The test b. Improved scores when a measured Carlos finger dexterity and person takes the same test reaction time, so it was most likely more than once in a single day a(n) _____ test c. High scores when a person a. Interpersonal skills takes two alternate forms of b. Cognitive skills the test on different occasions c. Physical abilities d. Similar scores when two d. Achievements different people are administered the test at The big five personality dimensions different times include all of the following EXCEPT _____ Which one of the following terms a. Neuroticism refers to the accuracy with which a b. Optimism test fulfills the function for which it c. Extroversion was designed? d. Conscientiousness a. Reliability b. Validity Which one of the following terms c. Expectancy refers to training candidates to d. Consistency perform several of the job’s tasks and then assessing the candidates’ Selection tests should be used as performance prior to hire? supplements to other tools like a. Achievement testing interviews and background checks b. Work sampling technique True or false? c. Management assessment center As part of the selection process for a d. Miniature job training position at UPS, Jack has been asked to lift weights and jump rope. Which one of the following is the Which one of the following is most primary reason that firms conduct likely being measured by UPS a. Motor ability background investigations of job applicants? a. Adhere to legal hiring practices b. Limit the number of applicants c. Uncover false information d. Report criminals to police A(n) _____ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance a. Work sampling event b. Situational judgment test c. Management assessment center d. Applicant personality test