Hotel Room Status & Procedures PDF

Room status, door sign and type of guests  ROOM STATUS Codes help a housekeeping attendant determine which room needs to be cleaned first and which requires immediate preparation. These codes will also help the housekeeping attendant to easily communicate the status of the room to other...

Room status, door sign and type of guests  ROOM STATUS Codes help a housekeeping attendant determine which room needs to be cleaned first and which requires immediate preparation. These codes will also help the housekeeping attendant to easily communicate the status of the room to other employees.  ROOM TYPES SINGLE OR STANDARD ROOM Contains one bed and sold to one guest. DOUBLE OR TWIN ROOM Has two single beds that are good for 2. TWIN DOUBLE OR DOUBLE- Contains 2 double or queen-sized bed that may DOUBLE ROOM be occupied by 2 or more guests. TRIPLE ROOM Can accommodate by 3 guests either by using 1 double bed and 1 rollaway bed or 2 double beds and 1 rollaway bed. QUADRUPLE ROOMS Contains 2 double beds or 4 single beds and may be sold to 4 guests  ROOM STATUS Abbreviation Room Status Meaning OCC Occupied A guest is currently staying in the room. OR Occupied and ready The room has been cleaned and currently occupied by a guest. OD Occupied and dirty The occupied room needs to be cleaned VC Vacant and clean The rooms is cleaned, inspected, and ready for occupancy. VD Vacant and dirty The guest has checked out, but the room has not yet been cleaned.  ROOM STATUS Abbreviation Room Status Meaning R Ready The room is ready and available for occupancy. C/I Check-in The guest has registered the room. C/O Checkout The guest has settled his/her account, returned the room keys and left the hotel. DNCO Did not check out The guest has settled his/her account but has left without informing the front office. Skipper The guest has left the hotel without settling his/her account.  ROOM STATUS Abbreviation Room Status Meaning S/O Stayover The guest is not scheduled to checkout on that day. D/O Due out The room is expected to be vacant within the day. DL Double lock The room has been locked so that the guest cannot reenter until he/she is cleared by an hotel official. OOO Out of Order The room needs to be repaired immediately DND Do Not Disturb The guest occupying the room has requested not to be disturbed.  DOOR SIGNS Signs that are posted on the door or its knob are used as communication symbols to indicate the specials instructions for each rooms. It may be out of the request of guests or a distinct order from the hotel establishment. The ff. Procedures must be followed in handling DND rooms. 1. Check whether the guest occupying the DND room is staying over or checking ou. 2. The management then calls the guest to confirm if they would like to have their room serviced or if they are staying over. 3. If there is no response, knock on the room and personally determines its status. 4. If the guest still refuses to have room service, take note of it on the assignment sheet.  GUEST TYPES The treatment for each guest varies on the type of guest. Guest may be classified as: Free Independent Travelers or Foreign Individual Tourist (FIT) Joiner Very Important Person (VIP) 1. Free independent travelers or foreign individual tourist (FIT) - This refers to guests who are traveling alone. 2. Joiner - This is a type of guest who stays with another guest in the same room. 3. Very Important Person (VIP)- This is comprised of prominent guests such as high-ranking officials, executives, among others who require special treatment. VIP guests must be given utmost priority treatment from their arrival, room service, checkout among others.  Safety and Security of Guests What is? HAZARD RISK ACCIDENT  HAZARD - A source or a situation with the potential for harm in terms of human injury or ill-health, damage to property, damage to the environment, or a combination of these.  RISK- is the potential for harm. It is a prediction of a probable outcome based on evidence from previous experience. The nature of risk and harm can vary in daily life, creating different dimensions of risk that are subject to the factors at play in the study.  ACCIDENT- unexpected event, typically sudden in nature and associated with injury, loss, or harm. Accidents are a common feature of the human experience and result in injury or permanent disability to large numbers of people worldwide every year. Many accidents also involve damage to or loss of property.  TOOLS AND CLEANING MATERIALS (READ THE SITUATIONAL CAREFULLY) Why is it important to use a vacuum cleaner on carpets? *To remove dirt, dust, and allergens from the carpet fibers. Cleaning tool is designed specifically for collecting dust and debris swept from the floor *Dustpan Cleaning a glass window, which tool is most effective to prevent streaks *Squeegee It is important to use a vacuum cleaner on carpets *To remove dirt, dust, and allergens from the carpet fibers. Microfiber cloth be preferable to a regular cloth when dusting furniture *It has fibers that trap dust effectively without spreading it. A floor is sticky after mopping, which cleaning tool should you use to remove excess water and dry it *Floor squeegee 1. Solvents are used to remove grease and oil stains in dry cleaning. 2. Detergents are commonly used for wet cleaning tasks. 3. Disinfectants are specifically used to kill bacteria and viruses on surfaces. 3. Solvent-based cleaners are ideal for breaking down oily residues on machinery and equipment. 4. A broom is used to remove dirt and dust from surfaces. 5. Failing to maintain a vacuum cleaner can result in reduced suction power and inefficient cleaning. 5. Not following recommended storage practices can lead to premature wear and tear of cleaning tools. 6. Improper cleaning and storage of equipment may pose health risks by spreading bacteria or germs.