Guest Room Cleaning Procedures PDF

CLEANING GUEST ROOMS Housekeeping and Accommodation Operations- 2nd Year 2nd Semester What is cleaning Cleaning is the removal of dust, dirt, foreign matter, tarnish, and stains from various surface with the aid of certain cleaning agent and equipment. Cleani...

CLEANING GUEST ROOMS Housekeeping and Accommodation Operations- 2nd Year 2nd Semester What is cleaning Cleaning is the removal of dust, dirt, foreign matter, tarnish, and stains from various surface with the aid of certain cleaning agent and equipment. Cleaning is carried out for following reasons - Aesthetic appeal:- The environment is made attractive an appealing. - Hygiene:- Effective, frequent cleaning control the growth and reproduction of pathogenic bacteria and other germs - Maintenance:- Surface and article, however good in quality will have along functional life only when they are cleaning on a regular basis. - Safety: Cleaning is done for safety again health hazards fire hazards and slip hazards. Types of soil:- Soil is the collective term for deposit of dust, dirt, foreign matter tarnish and stains. Dust:- this is composed of loose particle deposited from the air Dirt:- this implies dust held together firmly by moisture grease on rough surfaces. Tarnish:- this is the discoloring on a metal, or an alloy surface caused by chemical reaction with certain substances found in air, water and food stuffs. Stain:- this is the discoloration caused on a hard and soft surface by a substance containing dyes, protein, acid, stains are difficult to remove by routine cleaning processes Foreign matter:- these maybe dead flowers, contents of wastepaper baskets ashtray, as well as stains from the deposition of foreign substances.  Principles of cleaning The basic rule to follow in any kind of cleaning activity  Soil should be removed without harming the surface being cleaned all the surrounding surface.  The cleaning process should be efficient, using a minimum of equipment, cleaning agent, labor and time.  Cleaning should proceed from high to low.  Suction cleaning should be prepared over sweeping where ever possible.  Sweeping should be done before dusting, and dusting before suction cleaning.  Noise levels while cleaning should be kept as low as possible.  Stains would be removed as soon as they occur  The room attendant should take all safety precautions while cleaning  In particular, cleaning agent and equipment should be stocked neatly to one side  After the cleaning process is over, all equipment should be washed or wiped as applicable dried understood properly. Considerations Time- How long the job is performed Temperature- correct temperature must be maintained to the particular cleaning problem Mechanical action- Friction of the force requires to do the job Chemical action- power of the chemicals that are used in the cleaning operations Procedures- following correct cleaning and sanitizing procedures Cleaning procedures in Hotel Housekeeping The Executive Housekeeper is responsible for seeing that the HK staff follow the standard cleaning procedures and methods. He/She should also oversee that proper tools (mechanized or non-mechanized) are used to carry out their assigned tasks. Floors and carpets in the hotel require regular cleaning and finishing to retain their appearance and durability. Deciding when and how carpets and floors should be cleaning is an important task and this important task is further complicated by the different available cleaning procedures, machines and solutions. Cleaning processes in housekeeping can be either manual or mechanical. They may involve different methods like washing (using water as a cleaning and rinsing agent), friction (as in using an abrasive), static electricity (by using a static mop), suction (by using a vacuum cleaner), or by force (by using pressurized water). The various types of cleaning processes are summarized in this section. Manual Cleaning Methods - Which do not require mechanized or electronic equipment: Sweeping is done to collect dust when the floor surface is too rough for a dust mop. Dusting requires a systematic and orderly approach for efficiency & ease. A soft, lint-free cloth should be used as a duster. Always fold the duster three times & then thrice again, with this method you can get 18 clean folds and thus making the duster more effective.Begin dusting from the highest surfaces so that dust does not fall on items already cleaned. Damp dusting What is the process of damp dusting? This is the most preferred way of cleaning in hotels as surfaces can be wiped as well as dusted, removing any sticky or dirty marks at the same time. A suitable lint-free cloth at the correct level of dampness should be used so as to avoid leaving any smears. A Dusting solution can be also used by spraying a small amount into the dust cloth. Damp dusting should be avoided on all electrical and electronic equipment. What are the Equipment & agents required for damp dusting? Cloth duster, water, plastic bowl, & a neutral detergent if necessary. Dust Mopping / Dry Mopping/ Mop Sweeping: What is the process of Floor Dust Mopping? 1. This is the preferred way to remove dust, sand or grit from the floor. 2. If the dust and other substances are not removed from the floor on a daily basis, they will continually scratch the surface finish, diminishing its shine, & will eventually penetrate down to the floor itself. 3. Dust- mopping is done with a dust control –mop, that may or may not be soaked with cleaning solution. 4. Using such a solution stops the dust from rising. 5. Do not drag the mop straight backwards. 6. On finishing each figure of eight, swivel the mop around &, on the return, pass & overlap the areas that have been wiped by about 8 inches. 7. When sweeping in open spaces, clean in long straight lanes, covering the whole area by moving up & down. 8. Always carry the mop head upwards very carefully after you are done,& then shake into a bag to clean. Spot Mopping: What is the process of Spot Mopping? 1.Spot mopping is essential to the preservation of floor surface. 2.Liquids & solids that are spilt on the floor, if left for any length of time, may penetrate the finish & stain the floor. 3.Even acids from fruit juices may cause destruction on a floor if they are not immediately cleaned up. 4.Clean,cold water should be used so that the finish on a floor is not softened. 5.Setup Caution Signs before starting the mopping. 6.Detergentsshould be avoided unless necessary- that is, unless the substance has been allowed to dry on the floor. 7.Mop the floor with a damp cloth. 8.Let the floor air dry Wet Mopping 1.Adamp mop is used to remove spills & adhered soil that was not removed during the dry removal process. 2.Wet-mopping will remove light to heavy soil from the floor surface, which could otherwise become embedded in the surface or encapsulated in the seal or finish. 3.Before the floor can be wet- mopped it must be dust mopped. 4.Add neutral or mild alkaline detergent to mop water for wet-mopping. 5.The detergent used must be of the variety that needs no rinsing or else spray diluted from spray bottle & mop with a damp mop. 6.Mix the appropriate cleaner with water in the mop bucket and apply it to the floor. Manual Scrubbing: What is the process of Manual Scrubbing? 1.For modern surfaces, very little hand -scrubbing is required. 2.Scrub gently in straight lines away from yourself, working backwards. 3.Rinse well in order to remove any detergent from the surface. 4.Use a squeegee to clear away excess rinse water. Follow up with mopping. What are the Equipment & agents required for Manual Scrubbing? Long-handled scrubbing brush, mild detergent, bucket, squeegee, water, & mop. Manual polishing: What is the process of Manual Polishing? 1.Apply the polish sparingly. 2.Use cotton rags to apply polish & a cloth for buffing (to smooth the floor with a low-speed floor polishing. 3.Use a soft brush for carved articles to get the polish into crevices. 4.Always use the polish appropriate for a particular surface. For example use proprietary polishes for metals like Brasso, Silver, & so on- should be used on these surfaces. What are the Equipment & agents required for Manual Polishing? Use proprietary polish for each type of floor or surface, clean cotton rags. Mechanized Cleaning Methods - These utilize equipment powered by electricity as well as mechanical equipment:- What is the process of Suction Cleaning or Vaccum cleaning? 1.This is the basic & preparatory step to all other mechanized procedures & should be performed regularly. 2.The goal is to remove as much dry soil as possible so that it does not spread, scratch the finish, or damage the surface. 3.Remove dirt from room corners and carpet edges. 4.Plugin the vacuum cleaning to an appropriate power point. 5.Vacuum from one side of the room to the other. 6.Vacuuming with high filtration machines is the most complete method of dry soil removal as it picks up, packages, & removes soil without spreading it around. 7.These are usually dual- function machines that can be used for both wet & dry work. 8.Extraction machines for cleaning carpets also work on the principle of suction. Spray buffing: What is the process of Spray Buffing? 1.This process uses a 175- or 300-rpm (revolutions per minute) floor machine & a soft pad or brush. 2.Theoperator sprays a light mist of a commercial cleaning preparation or detergent & a finishing solution in front of the machine. 3.Asthe machine goes over the area, soil, scuffs, light scratches, & marks are removed & the shine is restored to the surface. 4.Vacuuming or dust-mopping is a follow-up step to remove loosened dirt. Polishing: What is the process of 1.This process uses a 175- 1500-rpm floor machine & a soft pad or brush to remove some soil & brush to remove some soil & put the shine back in the finish. 2.Vacuuming or dust- mopping should be carried out as a follow- up step to remove loosened dirt. What are the Equipment & agents required for Spot Cleaning? A 1500 – 2500 rpm floor machine. Scrubbing: What is the process of Scrubbing? 1.This process removes embedded dirt, marks, deeper scuffs, & scratches from the floor along with some of the finish. 2.Thepad or brush, the type of detergent, the water temperature, & the weight & speed of the machine all determine whether the process is considered light or heavy scrubbing. 3.For instance, aggressive pads, higher- pH detergents solutions & fast, heavy machines perform the deepest scrubbing. 4.Light scrubbing removes just one or two coats of finish. Heavy scrubbing removes all or most of the finish, down to the protective sealing coat. Dry Cleaning: What is the process of Dry Cleaning? 1.This is the method in which soil & stains are removed from textiles in a non-aqueous medium. 2.Dry cleaning is any cleaning process for clothing and textiles using a chemical solvent other than water. 3.It is used to clean fabrics that degrade in water, and delicate fabrics that cannot withstand the rough and tumble of a washing machine and clothes dryer. What are the Equipment & agents required for Dry Cleaning? Chemical Solvents, Dry Cleaning Machine