Housekeeping Department Objectives and Staff Duties PDF

Objectives of the Housekeeping Departmet Main Objective: Ensure a clean, comfortable, and safe environment for guests and staff. Other Objectives: Maintain high standards of cleanliness and hygiene. Support other departments with timely cleaning and maintenance. Ensure the upkeep of gue...

Objectives of the Housekeeping Departmet Main Objective: Ensure a clean, comfortable, and safe environment for guests and staff. Other Objectives: Maintain high standards of cleanliness and hygiene. Support other departments with timely cleaning and maintenance. Ensure the upkeep of guest rooms, common areas, and facilities. Manage housekeeping supplies and inventory efficiently Dress Code for Housekeeping Staff 1. Uniform 2. Comfortable Footwear 3. Apron or Smock 4. Protective Gear 5. Identification Badge 6. Minimal Jewelry and Accessories This dress code helps ensure that housekeeping staff are easily recognizable, look professional, and are able to work safely and efficiently. Skills Required for Effective Housekeeping Essential Skills: Attention to detail and cleanliness standards Time management and efficiency Knowledge of cleaning tools and products Physical stamina and endurance Communication skills (with guests and other staff) Ability to manage supplies and handle maintenance requests Soft Skills: Empathy, patience, and a positive attitude for guest interactions.  Housekeeping Department Organizational Chart EXECUTIVE HOUSEKEEPER ASSISTANT HOUSEKEEPER FLOOR SUPERVISORS ROOM PUBLIC AREA LAUNDRY HOUSEKEEPING ATTENDANTS ATTENDANTS STAFF CLERKS  Duties of the Housekeeping Department Staff Executive Housekeeper: Oversees department operations, budgeting, and staff management. Assistant Housekeeper: Assists in daily operations, staff coordination. Room Attendants: Clean and prepare guest rooms, restock amenities, and ensure room upkeep. Public Area Attendants: Maintain cleanliness in all public areas of the hotel. Laundry Staff: Handle washing, drying, and ironing of linens and uniforms. Housekeeping Clerks: Manage inventory records, respond to service requests, and assist with coordination. Sections of the Housekeeping Department Guest Room Cleaning: Responsible for maintaining guest rooms. Public Area Cleaning: Manages cleanliness in lobbies, restrooms, corridors, etc. Laundry Section: Manages all linen, uniforms, and guest laundry. Uniform Room: Issues and receives staff uniforms. Housekeeping Desk: Coordinates department requests and records. Store Room: Manages housekeeping inventory (e.g., linens, cleaning products).  Scope of the Housekeeping Department General Scope: Daily cleaning and upkeep of guest rooms and common areas Seasonal or periodic cleaning (e.g., carpet, upholstery) Inventory management for cleaning supplies and guest amenities Linen and laundry management Maintenance Coordination: Reporting and following up on repairs (lighting, plumbing, etc.) Managing room setups for special events or guest needs Ensuring compliance with health and safety tigil na natin ‘to, pagod na ako.