Housekeeping Practices PDF

CHAPTER 1 Importance of Housekeeping Objective: emphasizing the importance of housekeeping in the guest satisfaction What is Housekeeping??? Cleanliness  What is Housekeeping??? “A place for everything and everything in its place ” Housekeeping is defined as the pro...

CHAPTER 1 Importance of Housekeeping Objective: emphasizing the importance of housekeeping in the guest satisfaction What is Housekeeping??? Cleanliness  What is Housekeeping??? “A place for everything and everything in its place ” Housekeeping is defined as the provision of a clean, comfortable, and safe environment for the institutions or organizations. Upkeep and Maintenance of cleanliness in the property The concept of Housekeeping seems very simple, but service hundreds of rooms and public areas, the task becomes gigantic  Housekeeping??? Housekeeping refers to day-to-day cleanliness, tidiness and good order in all parts of the establishment. Good housekeeping provides a clean and pleasant working environment. It also helps prevent accidents in the workplace and aids the efficient operation. Good housekeeping can usually be achieved by routine cleaning of the premises, proper storage of materials, periodic disposal of rubbish, regular maintenance of facilities and full staff co-operation. What does a hotel mean for the guests??  Good Housekeeping Safety High Productivity Quality of Good and product and clean service environment Good Housekeeping Management can promote  Effects of good housekeeping Clean and hygiene environment and good appearance of property Eliminate unsafe environment Maintain the right amount of inventory for materials Help control property damage Provide a safer workplace environment  Sign of Poor Housekeeping Untidy or poorly arranged areas Dusty and Dirtiness are found Damaged facilities or items Spills and Leaks Sign of Poor Housekeeping  Importance of Housekeeping? Role of housekeeping? areas of responsibility? Reasons for Hotel selection?  General Responsibility of Housekeeping Establish a welcoming, clean, and comfortable atmosphere for all guests and staff Ensure a high standard of cleanliness and general upkeep in all areas Cater to the laundering requirement of hotel linen, staff uniforms, and guest clothing Provide and maintain the floral decorations and maintain in the landscaped areas of the hotel. Coordinate renovation and refurbishing of the property  Role of Housekeeping cleaning and maintaining both the front-and back-of-the-house areas Gardening Interior decoration specifying and purchasing administrative advising Areas under HK responsibility  Front VS Back of House The term, “front of the house,” refers to all actions and areas that a customer will be exposed to during their stay at a hotel. The term, “back of the house,” encompasses all the behind-the-scenes areas that customers will not see or be limited to see. The back of house also serves as a place for employees and managers to do administrative work.  Cleaning and Maintaining front-of-the-house guest rooms entryways bathrooms restaurants banquet rooms cocktail lounges meeting rooms any furnished outdoor areas e.g. swimming pool area halls elevators lobbies rest rooms  Scope of Housekeeping Responsibility for Guestroom Guestroom maintenance Maintain cleanliness and orderliness in guestroom Furnish the room with necessary amenities and supplies such as; linen, soap, etc. Attending to service requests by guests Keep the areas safely  Scope of Housekeeping Responsibility for Public Area Maintaining the cleanliness and orderliness in all public areas which include lobby, corridors, function rooms, and etc. Maintaining the upkeep of the surrounding of the building by keeping it clean and free of litters Maintaining an attractive landscape to enhance eye appeal Keeping the public areas free of safety hazards Undertaking minor repair like broken furniture and etc.  Cleaning and Maintaining back-of-the-house locker rooms employee dining rooms offices halls storerooms  Specifying and Purchasing Guest room supplies and accessories Cleaning equipment and supplies Uniforms - including design, storage, and issue Linens for guest rooms, bathrooms, restaurants, and banquet halls  Other Roles of Housekeeping Department Laundry and dry-cleaning service Linen/ Uniform room Sewing room Flower decoration Lost and Found  Administrative Items Inventory check Training Scheduling and Staffing Reports  Advising In the selection, refurbishing, replacement of; furniture, furnishings, floor and wall coverings etc. soap dishes, towel bars, ashtrays etc.  Reasons for Hotel selection? clean room friendly/courteous staff room maintenance/repair good restaurants safety/security fast/prompt service convenient location room rates comfortable bed/room adequate recreation facilities adequate bathroom products adequate meeting facilities decor/attractiveness airline affiliation TV service  Reasons Guests Give for Returning to a Hotel Question: What is the most important factor in your decision to return to a hotel/motel? Finding: Reasons for Returning By Total By Frequent Travelers Travelers Cleanliness/Appearance 63% 63% Good Service 42% 45% Facilities 35% 41% Convenience/Location 32% 38% Price/Reasonable Rates 39% 35% Quite and Private 9% 8%