Housekeeping Operations - PDF

HOUSEKEEPING OPERATIONS PRESENTATION OUTLINE 1 Introduction 6 Challenges in Hotel Housekeeping 2 Definition of Housekeeping 3 The Importance of Housekeeping 4 Types of Housekeeping 5 Scopes of Housekeeping WHAT IS A HOTEL? Hotel- is an establishm...

HOUSEKEEPING OPERATIONS PRESENTATION OUTLINE 1 Introduction 6 Challenges in Hotel Housekeeping 2 Definition of Housekeeping 3 The Importance of Housekeeping 4 Types of Housekeeping 5 Scopes of Housekeeping WHAT IS A HOTEL? Hotel- is an establishment that offers lodging accommodation, usually for short-term stays, to paying guests. -is a building, edifice or premises or a completely independent part thereof, which is used for the regular reception, accommodation or lodging of travelers and tourists and the provision of services incidental thereto for a fee THE ROOMS DIVISION The Rooms Division consists of 3 sections, namely: 1. The Front Office- attends to room bookings, registration of hotel guests, guest relations assistance and other related matters. 2. The Housekeeping Section- is responsible for maintaining the cleanliness, orderliness and maintenance of guestrooms and public areas. 3. The Room Sales- handles room reservations and sales. HOUSEKEEPING Housekeeping refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment such as inn, hotel, resort, condominium or a hospital. A housekeeper is one who is responsible for administering housekeeping maintenance and for insuring that everything is in order. HOUSEKEEPING The Housekeeping Department of the Hotel Industry stands for one motto–‘Creating a home away from home’. The Housekeeping Department takes immense pride in maintaining the utmost standards of cleanliness and quality. The target of all accommodation establishment is to offer their clients with hygienic, pleasant, serene and welcoming surroundings that offer complete value for client’s money. IMPORTANCE OF HOUSEKEEPING Housekeeping is an important department of the hotel industry especially responsible for cleanliness, aesthetic upkeep of the rooms, maintenance, public area, back area and surroundings. IMPORTANCE OF HOUSEKEEPING 1. Cleanliness 2. Hygiene 3. First impressions matter 4. Guest Satisfaction 5. Brand reputation 6. Boosting productivity 7. Occupational Safety and Health: deals with all aspects of health and safety in the workplace and has a strong focus on primary prevention of hazards 8. Operational efficiency: is a metric that measures the efficiency of profit earned as a function of operational costs. IMPORTANCE OF HOUSEKEEPING Housekeeping makes your hotel experience an enjoyable one. No standard of service, courteousness or glamour can equal the happiness a customer has upon entering a spotless, clean and conveniently arranged room and amenities. IMPORTANCE OF HOUSEKEEPING Housekeeping management, thus, is at the core of all vital hotel operations and can make the difference between a beloved hotel and one that guests are unlikely to visit again TYPES OF HOUSEKEEPING Domestic Housekeeping refers to Institutional Housekeeping applies to housekeeping maintenance in a house. It housekeeping maintenance in covers bedrooms, kitchen, dining area, commercial lodging establishments like grounds and the surrounding areas within hotels the house. SCOPE OF HOUSEKEEPING MAINTENANCE 1. Maintenance of Public Areas to include: lobby corridors function rooms offices grounds and garden landscapes other areas accessible to the public SCOPE OF HOUSEKEEPING MAINTENANCE 2. Rooms Maintenance, covering: guestrooms hallways in guestroom areas SCOPE OF HOUSEKEEPING MAINTENANCE 3. Linen and Laundry Service, servicing: guest laundry uniform of staff linen used for food/beverage operations SCOPE OF HOUSEKEEPING MAINTENANCE 4. Installation, cleaning, and maintenance of fixtures and facilities SCOPE OF HOUSEKEEPING MAINTENANCE 4. Pest Control: Pests pose significant challenges to the hotel industry, affecting guest experience, reputation, and revenue. Effective pest control is an essential aspect of maintaining a clean and hygienic environment in hotels COMMON CHALLENGES IN HOTEL HOUSEKEEPING Labor Shortage and Labor Costs “Housekeeping is the forgotten hero in Hotel Reputation Changing Roles for Cleaning Staff the hotel, they are key”. Health and Safety: n 2016 30.8 Cleanliness Standards million working days were lost in Keeping up a Brand Image the UK alone due to The Housekeeping Conundrum musculoskeletal problems. These Staff Training include back pain, neck, and upper Time Management limb problems according to a Quality Control report from the Office of National Sustainability Statistics (ONS). Mix lifting in with the fact that housekeeping staff use cleaning products continually. The importance of Training