Hospitality Facilities Planning and Ergonomics PDF

CHAPTER 1: UNDERSTANDING HOSPITALITY FACILITIESPLANNING AND ERGONOMICS REPORTER: MARIANNE D. BERNAS JESSICA GRAJO ABEJAY ROMERO  OBJECTIVES: At the end of the chapter, the students will be able to: 1. Differentiate the concepts of facilities planning, layout, and designs...

CHAPTER 1: UNDERSTANDING HOSPITALITY FACILITIESPLANNING AND ERGONOMICS REPORTER: MARIANNE D. BERNAS JESSICA GRAJO ABEJAY ROMERO  OBJECTIVES: At the end of the chapter, the students will be able to: 1. Differentiate the concepts of facilities planning, layout, and designs; 2. Enumerate the different hospitality and tourism facilities; and 3. Describe ergonomics and human comfort and its significance to hospitality facilities planning.  CONTENTS The hospitality and tourism industry is a vast industry made up of facilities and complexes. These facilities play critical roles in providing an appealing environment that contributes to the overall ambiance, experience, and comfort, not only of the guest but also its other stakeholders. FACILITIES PLANNING Determines how the hospitality and tourism establishment's resources best upkeep and maintain the achievement of its goals and priorities. For facilities planning to be implemented, concepts such as facilities location, facilities design, and facilities layout should also be in place. FACILITIES LOCATION Refers to the placement of the different facility elements relative to the needs of employees, guests, suppliers, and other stakeholders, together with other facilities it interfaces. As priorities differ for each facility and its users, it is important to consider facility location as it also includes its placement within the workplace or in a specific plot of land. FACILITY DESIGN A facility design is a specification for the creation of a facility. For this to materialize, facility systems, layout, and handling systems should be in place. a. Layout refers to a plan showing the organization and relationship of the parts in a specific facility. b. The facility system includes structural, atmospheric, and other systems utilized for the normal operations of each facility. It may include those involved in the physical makeup of the facility such as interior and exterior, lighting, sanitation and safety, gas, heat, ventilation and air-conditioning, and water needs. C. The handling system consists of the elements required for facility interactions. These would include the front-of- house and back-of-house employees who are needed to properly deliver the services of the facility. SYSTEMS ANALYSIS Refers to the discipline devoted to the structures and roles of the work systems that simplify processes such as work environments and facilities. This field of study is needed to understand human comfort and ergonomics.  HUMAN FACTORS AND ERGONOMICS (HFE) Refers to the relationship between people, technology, and the factors that affect this relationship. In the tourism and hospitality industry, this is usually observed in workplace scenarios to achieve maximum comfort and productivity for employees and guests, including the different stakeholders they interact with. IMPORTANCE OF FACILITIES PLANNING AND HFE 1. Facilities planning is essential for the fast- growing tourism and hospitality industry. 2. Integrating facilities planning and Human Factors Engineering (HFE) enhances efficiency and reduces errors. 3. This approach increases productivity and reduces costs by eliminating unnecessary activities. 4. Proper planning and HFE help avoid wasteful expenses, such as fines and lawsuits, by incorporating safety and risk reduction measures. 5. Facilities planning can support sustainability initiatives by promoting energy conservation and adopting green building systems and processes. 6. Through facilities planning, firms can reduce losses and achieve optimal profitability by enhancing materials handling, process flow, and physical design. OBJECTIVES OF FACILITIES PLANNING 1.Facilities planning will support the company’s vision through the appropriate materials handling, materials control, and good housekeeping. 2.Through facilities planning, there will be an effective utilization of resources, such as manpower, paraphernalia, workspace and energy. 3.With appropriate facilities planning, principal funds can be curtailed. 4.Flexibility, maintenance and ease of supervision can also be achieved through facilities planning. 5.Most importantly, manpower safety and security and job satisfaction can be assured through facilities planning. HOSPITALITY AND TOURISM FACILITIES 1.Hotel -full-service accommodation with reception and guest rooms generally offering private facilities with onsite restaurant and room and bar services.  2.Resort -refers to a full-service accommodation located in a more natural, relaxed environment with reception and guest rooms generally offering private facilities with onsite restaurant and room and bar. 3.Tourism Enterprises- facilities, services, and attractions involved tourism. 4.Restaurant–any establishmen offering refreshments and/or meals to the public. 5.Department Store - store that sells or carriers several lines of merchandise that are organized into separate sections to promote service, accounting and control. 6.Shop - small retail establishment offering a line of goods and services.  7.Sports- any establishments offering sports and recreational facilities to tourists and the general public. 8.Museum- institutional establishment where a collection of valued objects and artifacts on history culture, arts and sciences are displayed on exhibition for the general public. 9.Training center- any establishments that offers one or more training programs, for tourism manpower development and is equipped with training facilities, equipment and institutional staff Thank you!