CHAPTER 1 - Understanding Hospitality Facilities Planning & Ergonomics.pdf

CHAPTER 1: Understanding Hospitality Facilities Planning and Ergonomics PREPARED BY: MS. RENISSA F. SACDALAN Objectives: 1. Differentiate the concepts of facilities planning, layout and design; 2. Enumerate the different Hospitality and Tourism Facilities; and 3. Describe Ergono...

CHAPTER 1: Understanding Hospitality Facilities Planning and Ergonomics PREPARED BY: MS. RENISSA F. SACDALAN Objectives: 1. Differentiate the concepts of facilities planning, layout and design; 2. Enumerate the different Hospitality and Tourism Facilities; and 3. Describe Ergonomics and human comfort and its significance to hospitality facilities planning.  Health and safety are very important for employees and guests in the tourism and hospitality industry. Such issues entail careful planning consideration to be successfully implemented in the operations. This chapter presents you to the subject of INTRODUCTION hospitality facilities planning and explains why knowledge of the various types of facilities is of value to guests and employees alike. Because of the significance of workplace planning for workers and other stakeholders, ergonomics and human comfort are also considered as part and parcel of the planning process. This chapter gives a brief overview of the different hospitality and tourism facilities to set the stage for a more extensive discussion in the leader in the later chapters. Lastly, it discusses the issues of concern when it comes to this facilities. LESSON PROPER HOSPITALITY FACILITIES/AREAS The hospitality and the tourism industry is a vast industry made up of facilities and complexes. This facilities play critical roles in providing an appealing environment that contributes to the overall ambience, experience, and comfort, not only of the guests but also, it's other stakeholders. These areas are conceptualized and maintained by a planning team that is experienced in the field of facilities planning, layout and design, which will be discussed in later chapters. 1. Facilities Planning determines how the hospitality and tourism establishment's resources best upkeep and maintain the achievement of its goals and priorities. For example, if it is the goal of establishment to provide a safe and comfortable environment for the workers and guests, naturally, it will invest in utilizing high quality materials to be installed in the facilities in support of its goal. For facilities planning to be implemented, concepts such as facilities location, facilities design, and facilities layout should also be in place. 2. Facilities Location refers to the placement of the different facility elements relative to the needs of employees, guests, suppliers, and other stakeholders, together with other facilities it interfaces. As priorities differ for each facility and its users, it is important to consider facility location as it also includes its placement within the workplace or in a specific plot of land. 3. A facility design is a specification for the creation of a facility. For this to materialize, facility systems, layout, and handling systems should be in place. a. Layout refers to a plan showing the organization and relationship if the parts in a specific facility. Details for layout would usually include elements of the facility and handling systems. b. The facility system includes structural, atmospheric, and other systems utilized for the normal operations of each facility. It may include those involved in the physical makeup of the facility such as interior and exterior, lighting, sanitation and safety, gas, heat, ventilation and air-conditioning, and water needs. c. The handling system consists of the elements required for facility interactions. These would include the front-of-the-house and back-of-the-house employees who are needed to properly deliver the services of the facility. 4. System analysis refers to the discipline devoted to the structures and roles of the work systems that simplify processes such as work environments and facilities. This field of study is needed to understand human comfort and ergonomics. 5. Human factors and ergonomics (HFE) refers to the relationship between people, technology, and the factors that affect this relationship. In the tourism and hospitality industry, this is usually observed in workplace scenarios to achieve maximum comfort and productivity for employees and guests, including the different stakeholders they interact with. Ergonomics - applied science concerned with designing and arranging things, people use so that the people and things interact most efficiently and safely - study of people in their working environment - also called as Biotechnology, Human Engineering, Human Factors  Importance of Facilities Planning & HFE Facilities planning, together with HFE, are important especially in the hospitality and tourism industry because of the following: 1.) As the tourism and hospitality industry is a fast-paced and growing industry, it is important that facilities planning be a priority and a continuing activity. 2.) Facilities planning and HFE, when observed together, can make work easier, improve efficiency, and render the operational system more resistant to errors that are usually committed. 3.) As such, it can increase productivity and reduce costs by reviewing the system and cutting all activities that are deemed unnecessary or wasteful, such as retraining of staff. 4.) Also, wastes such as fines and lawsuits can be avoided because of appropriate facilities planning and HFE by incorporating Occupational Safety and Health and Disaster and Risk Reduction concepts. 5.) Facilities planning can also support sustainability initiatives (as the industry facilities contribute to a lot of wastes) through energy conservation and adopting green building systems and processes. 6.) Lastly, through facilities planning, firms can cut down on losses and achieve optimum profitability through their materials handling, process flow, and physical design.  Objectives of Facilities Planning  In order to effectively implement facilities planning, the following could serve as objectives in the Objectives tourism and hospitality operations: of 1. Facilities planning will support the company's vision through appropriate materials handling, Facilities materials control, and good housekeeping. Planning 2. Through facilities planning, there will be an e ff e c t i v e u t i l i z a t i o n o f r e s o u r c e s , s u c h a s manpower, paraphernalia, workspace, and energy. 3. With appropriate facilities planning, principal funds can be curtailed. 4. Flexibility, maintenance, and ease of supervision can also be achieved through facilities planning. 5. Most importantly, manpower safety and security and job satisfaction can be assured through facilities planning. Hospitality & Tourism Facilities To be able to provide a common frame of reference of the facilities involved in this material, the following definitions were gathered from Department of Tourism: 1.) Hotel refers to a full-service accommodation with reception and guest rooms generally offering private facilities with on site restaurant and room and bar services. Additional facilities, such as business centers and conference rooms, are expected. A hotel is open to the general public and usually has two or more of the following facilities: f&b, concierge, housekeeping, linen and laundry services, and use of furniture and fixtures. (Kasavana, 2017) 2.) Resort refers to a full-service accommodation located in a more natural, relaxed environment with reception and guest rooms generally offering private facilities with on site restaurant and room and bar services. Additional recreation facilities and tour services are expected. A resort also refers to a compound of buildings and facilities, located in a scenic area that provides lodging, entertainment, and a relaxing environment for people on vacation. (Cornell. 2015) 3.) Tourism Enterprises refer to facilities, services, and attractions involved in tourism, such as, but not limited to, travel and tour services; tour and transport services (by land, sea, or air); tour guiding and adventure sports services (mountaineering, spelunking, scuba diving & other sports activities); convention organizers; accommodation establishments; and tourism estate management services. 4.) Restaurant refers to any establishment offering refreshments and/or meals to the public. 5.) Department store refers to a store that sells or carries several lines of merchandise that are organized into separate sections to promote service, accounting, and control 6.) Shop refers to a small retail establishment offering a line of goods and services. 7.) Sports & recreational club /center refers to any establishment offering sports and recreational facilities to tourists and the general public. 8.) Museum refers to an institutional establishment where a collection of valued objects and artifacts on history and culture, arts, and science are displayed on exhibition for the general public. 9.) Training Center refers to any establishment that offers one or more training programs for tourism manpower development and is equipped with training facilities, equipment, and institutional staff. THANK YOU! 