Housekeeping Forms and Procedures PDF

***Technology and Livelihood Education*** ***HOUSEKEEPING*** ***Grade 10 ABCD*** **HOUSEKEEPING AND FRONT OFFICE FORMS** *Housekeeping Attendant's Daily Assignment Sheet* A form used by housekeepers or room attendants to record the task done during their shift. This form will also help them pla...

***Technology and Livelihood Education*** ***HOUSEKEEPING*** ***Grade 10 ABCD*** **HOUSEKEEPING AND FRONT OFFICE FORMS** *Housekeeping Attendant's Daily Assignment Sheet* A form used by housekeepers or room attendants to record the task done during their shift. This form will also help them plan their work for the day. After each room is serviced, the room attendant must list down the time they have entered the room for the room service and log in their time out after completion. They must also note down the room status before service and after service, the number of extra bed or cots placed, and the number of linens replaced in the room. The housekeeper will receive this form after their briefing in the morning before they can start their daily task. *Maintenance Request Form* The maintenance request form is used whenever there are problems reported by the guest to the housekeeping department. Common problems for maintenance are faulty equipment (such as a TV set that is not working properly), electrical issues, and broken furniture.  *Housekeeping Work Order Form* The housekeeping work order form is used when there are request for work to be performed.  *Guest Room Cleaning Checklist* The guest room cleaning checklist is used by the housekeeping supervisor to check, on a daily basis, how the cleaning services for every guest room was performed. This is carried out to attain guest satisfaction. The use of this form is to establish a set of procedure that would ensure that there will be no defects and missing amenities for the guest.  *Lost and Found Slip* The lost and found slip is an important document to keep track of records for lost and found items. *Housekeeping Status Report* The housekeeping status report is prepared by the housekeeping department and handed down to the front desk to give them an update on the status of each hotel room. The front desk assign rooms to arriving guests based on the occupancy report. The front office and housekeeping department should work closely together as frequent as possible in preparing the room status reports of the hotel. These reports shall be cross-checked and compared to check discrepancies and to correct them as soon as possible to maximize room revenue.  **GUEST ORIENTATION ON HOUSE RULES** House rules serve as an agreement between the guest and the hotel, under which rooms are permitted to be used by the guests. All guests, when checking in, should read the house rules to prevent misunderstanding. It is a must to be familiar with the house rules and to fully adhere to them because any violation leads to cancellation of reservation and charge of the full amount of price of accommodation. The following are examples of house rules. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. **CLEANING TOOLS FOR ROOM SERVICING** Cleaning involves sweeping floors, dusting furniture and other surfaces, mopping or washing floors; polishing surfaces, articles, and accessories, scrubbing tiles, sinks, and toilets; disinfecting drains; rearranging cleaned areas, and putting things in their specific places. We can say that cleaning is a process of removing dust, dirt, or any other undesirable material like stains, spots, contents of an ashtray, and the like. The following are the tools, equipment, and materials used in cleaning a guest room: Cleaning Tools **[Duster]** mostly made of soft cotton, flannel, or artificial feathers mounted on a stick. These are used to clean loose dust and for wiping various surfaces. You should use separate dusters for dusting and wiping surfaces such as dining table, mirrors, and kitchen slabs. They should be washed and dried after use. **[Dustpan]**-made of either plastic or metal and have flat surfaces, rounded at the sides. After sweeping, dirt and dust are collected directly into these with the help of a broom and carried to a trash can. Dustpans save sweeping the entire amount of dust from one room to another. Instead, dust can be collected from each room and disposed of simultaneously. Dustpans should be cleaned after use. **[Mop-]** mostly made of thick, loosely woven cotton cloth. These are used to wipe dust from the floors. These are dipped in clean water and squeezed before wiping the floors. You should change the water after mopping each room or when it gets dirty. You should thoroughly wash the mop and spread it for drying after use. **[Broom]** - either soft or hard. The soft ones are used to sweep the floors, whereas the hard ones (yard broom) are used to wash the floors. **[Brushes]** - available in various sizes and shapes and are made of different materials. Different brushes are used for specific jobs. Brushes with nylon or plastic bristles are used for cleaning carpets or furniture, round feather brushes are used to remove cobwebs, and metal brushes are used to clean wire mesh in windows. Special nylon brushes are used to clean the toilets. **[Bucket or pail]** - made of metal or plastic and are available in suitable sizes and used to carry water, detergents, and chemicals so that there are no spills. **[Garbage bin]** - available in plastic with a lid. These should be lined with paper so that the garbage does not stick to the surface. These should also be emptied and washed daily. **[Caddy basket]** - available in tins and plastic. These are lightweight and used ideally for organizing. **[Squeegee] *-*** material used for cleaning the mirror. *[Cleaning Equipment for Room Servicing]* - - - - *[Cleaning Materials and Chemical Agents]* - - - - - - - - - **Room Status Terminology** During the guest stay, the housekeeping status of the guest room changes several times. The various terms are defined typical of the room status terminology of the lodging industry. Not every room status will occur for each guest during his / her stay at the hotel. Changes in this status should be promptly communicated to the front office in order to maximize the room sales and revenue. Maintaining timely housekeeping status requires close coordination and cooperation between the front desk and the house keeping department for the Non- Automated / Semi - Automated hotels. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. **TERMINOLOGIES USED IN HOUSEKEEPING** Room status terminologies are used by both the housekeeping department and front desk in communicating with each other regarding room occupancy. It is very important that these two departments continuously communicate with each other, not only to maximize sales and revenue but also to avoid problems like room status discrepancy-a situation wherein the housekeeping department\'s description of a room status is different from the room status information being used by the front desk to assign guest rooms. This situation will create big problems if not resolved. This is why close coordination between these two departments is extremely important. The executive housekeeper also uses the terminologies for room status to closely estimate the number of housekeepers needed on any particular day and to schedule them accordingly. Out-of-order (000) rooms, vacant (VC) rooms, and sleep-outs are examples of important room status terminologies that would mean there is no need for the housekeepers\' service to clean these rooms. *Important Terminologies for Room Status* - - - - - - - - - - - - - - - - - **GUEST ROOM CLASSIFICATIONS** - - - - - - - - - - - - - - - - -