smartwings Cabin Crew Operations Manual (PDF)

# CABIN CREW OPERATIONS MANUAL ## GENERAL ### G2. TABLE OF CONTENTS **Chapter G. GENERAL** - GEN 1 Credits and Approvals - GEN 2 Relation to other documents - GEN 3 Table of Contents - GEN 12 List of Amendments - GEN 13 List of Effective Pages - GEN 14 Acronyms, Abbreviations and terms - GEN 21...

# CABIN CREW OPERATIONS MANUAL ## GENERAL ### G2. TABLE OF CONTENTS **Chapter G. GENERAL** - GEN 1 Credits and Approvals - GEN 2 Relation to other documents - GEN 3 Table of Contents - GEN 12 List of Amendments - GEN 13 List of Effective Pages - GEN 14 Acronyms, Abbreviations and terms - GEN 21 Annotation of Changes - GEN 22 Distribution List **Chapter 0 CABIN CREW LEGAL REQUIREMENTS** - 0-1 FOREWORD - 0-1 AUTHORITY AND RESPONSIBILITY - 0-2 DOCUMENTATION - 0-2 On-board Library - 0-2 Cockpit library - 0-2 Cabin library - 0-3 CC briefing package - 0-3 Other items for cc - 0-3 Cargo Documents - 0-6 EEL - Emergency Equipment Layout - 0-9 CIVIL AVIATION ORGANIZATIONS - 0-9 QUALIFICATIONS - 0-9 ENTRY REQUIREMENTS (NEW APPLICANT) - 0-9 TRAINING SEQUENCE - 0-10 CABIN CREW - 0-10 CONTINUOUS COMPETENCE **Chapter 1 NORMAL PROCEDURES** - 1-1 REPORTING FOR DUTY - 1-1 CC BRIEFING - 1-3 In-flight information - 1-4 PRE-FLIGHT CHECK - 1-4 Safety and Emergency Equipment & Other Equipment: Pre-departure check - 1-4 Reporting procedure - 1-8 PA and Cabin Interphone Check - 1-8 Cabin Illumination - 1-8 In-flight entertainment - 1-8 Portable IFE - 1-8 Video and monitors - 1-8 Catering and Galley Check - 1-11 A/C Security Search - 1-11 A/C Security Search Record - 1-11 Cabin Crew Security Search Checklist - 1-20 ANNOUNCEMENTS TO PASSENGERS - 1-20 PASSENGER EMBARKATION AND DISTRIBUTION - 1-23 Passengers with direct access to emergency exits - 1-25 Passengers Safety Briefing - 1-25 Passengers Safety Briefing at Overwing Exit - 1-28 Passengers Safety Briefing at Mid Emergency Door/900ER - 1-30 Hand baggage - 1-31 Portable Electronic Devices (PED) - 1-31 Approved PED - 1-32 Prohibited PEDS - 1-32 Exceptions in use of T-PEDs. - 1-32 Provisions - 1-33 DOORS OPERATION - 1-33 Closing of Doors - 1-34 Arming Procedures - 1-34 Arming procedure and reporting - 1-36 ENGINE START UP AND PUSH-BACK - 1-36 PASSENGERS SAFETY BRIEFING – DEMONSTRATION - 1-36 Safety Demonstration - 1-37 CC positions - Passengers Safety demonstration - 1-39 Special Briefing - 1-39 Safety Instruction cards - 1-41 Safety Instruction Cards - B737 - 1-52 Life rafts Safety Instruction Card - 1-53 TAXI OUT - 1-53 Cabin Check - Taxi Out - 1-53 CC cabin check divisions - 1-54 Cabin Secured - before takeoff - 1-55 Cabin Lights - 1-56 Use of Crew Seats - 1-56 TAKE OFF - 1-57 AFTER TAKE OFF - 1-57 CRUISING - 1-58 Flight Deck Security Door - 1-58 Admission and Supervision of Visits to the Flight Deck - 1-59 Sterile Flight Deck - 1-60 Access codes to the flight deck - 1-60 Flight crew member leaving the flight deck - 1-60 Flight Crew Drinks/Meals - 1-60 Influence of Alcohol and Drugs - 1-60 Smoking on Board - 1-61 Prevention from Fire during a Flight - 1-61 - 1-62 DURING DESCENT - 1-62 Procedures during Descent - 1-62 Cabin Check - Descent - 1-63 CC Cabin Check Divisions - 1-64 Cabin Secured - before landing - 1-65 LANDING - 1-65 Before Landing – Silent Review - 1-65 AFTER LANDING /TAXI IN - 1-65 DISARMING PROCEDURES - 1-66 DISARMING PROCEDURE AND REPORTING - 1-67 PASSENGER DISEMBARKATION - 1-68 DE-BRIEFING **Chapter 2 SUPPLEMENTARY PROCEDURES** - 2-1 PERSONS ON BOARD, SUPERNUMERARIES - 2-1 Passenger - 2-1 Supernumerary - 2-2 SPECIAL CATEGORIES OF PASSENGERS (SCPS) - 2-2 Infants (INF) - 2-2 Child Restraint Devices (CRD) - 2-10 Pre-flight Briefing of Pax Travelling with INF - 2-14 Infant Life Jackets - 2-14 Baby Bassinet - 2-15 Children of less than 12 years of age - 2-15 Unaccompanied Minors (UM)/MAAS - 2-17 Medical Clearance - 2-18 Expectant Mothers - 2-19 Sick Passengers - 2-19 Persons with Reduced Mobility (PRMs) or Non Self-reliant Persons - 2-24 Seating of PRMS - 2-24 MEDICAL EMERGENCIES IN FLIGHT - 2-24 If a Medical Emergency Occurs in Flight - 2-25 ASČR Letiště Praha (Asociace samaritánů České republiky) - 2-25 In-flight Medical Emergency Procedures - 2-26 HUMAN TRAFFICKING - 2-30 INADMISSIBLE PASSENGERS, DEPORTEES - 2-30 Seating of Inadmissible Passengers or Deportees - 2-30 REFUSAL OF EMBARKATION - 2-31 INFLUENCE OF ALCOHOL AND DRUGS - 2-31 LIVE ANIMALS IN THE CABIN - 2-31 TRANSIT - 2-31 Cabin Baggage Security at Transit Stops - 2-32 FUELLING WITH PAX EMBARKING, ON BOARD OR DISEMBARKING OR CREW ON BOARD - 2-33 Fuelling with Pax Embarking or Disembarking - 2-34 DISINSECTION - 2-34 Disinsection before Take-off, "Block-away" Disinsection (BAD) - 2-34 Disinsection on the Ground on Arrival - 2-34 PROCEDURES WITH REDUCED NUMBER OF CABIN CREW - 2-36 CREW REST UNIT - 2-37 PASSENGER STAIRS - 2-38 POSITIONING FLIGHTS - 2-38 INOPERATIVE EMERGENCY EXIT **Chapter 3 EMERGENCY AND ABNORMAL SITUATIONS** - 3-1 EMERGENCY SITUATIONS - 3-1 FIRE - 3-1 Principles of Combustion - 3-2 Classification of Fire - 3-4 Categories - Size and Intensity of Fire - 3-4 Locating and Identifying of the Source of the Fire - 3-5 Cabin Crew Fire Fighting Drill - 3-6 Specific Fires - 3-6 OVEN - 3-6 WASTE CONTAINERS - 3-6 OVERHEAD LOCKERS - 3-6 SEAT - 3-7 ELECTRICAL - 3-7 LAVATORY - 3-7 PERSON ON FIRE - 3-7 PORTABLE ELECTRONIC DEVICES (PED) - 3-8 FLIGHT DECK - 3-8 UNDER FLOOR FIRES INCLUDING FREIGHT-CARGO HOLD - 3-9 Smoke and Fumes - 3-10 Cabin Fire Procedures Checklist - 3-11 DECOMPRESSION - 3-13 INCAPACITATION OF CREW MEMBERS - 3-13 Types of Incapacitation - 3-13 Recognition of Incapacitation - 3-14 Procedures after Recognition of FC Member Incapacitation - 3-15 Procedures after Recognition of CC Member Incapacitation - 3-16 Prevention from Incapacitation - 3-16 Flight Deck Seat/ FC Member Manipulation - 3-17 REJECTED TAKE OFF - 3-17 PRECAUTIONARY DISEMBARKATION - 3-18 PRECAUTIONARY LANDING - 3-19 GO-AROUND - 3-19 TURBULENCE - 3-19 Severe Turbulence **Chapter 4 AIRCRAFT, SYSTEMS AND EMERGENCY EQUIPMENT** - 4-1 BOEING 737 - 4-1 OXYGEN SYSTEMS - 4-2 Oxygen for Passengers and Cabin Crew Members - 4-4 Flight Deck Oxygen - 4-5 Oxygen Mask - Type A - 4-8 Oxygen Mask - Type B - 4-11 Portable Oxygen - 4-13 Portable Pulse Oxygen Systems (PPOS) - 4-15 PROTECTIVE BREATHING EQUIPMENT (SMOKE HOODS) - 4-15 PBE: Scott Type: - 4-17 PBE: Drager Type - 4-20 PBE: Essex Type - 4-21 PBE: Puritan Bennett - 4-23 EMERGENCY FLASHLIGHTS - 4-23 EF-1 Emergency Flashlight - 4-25 Air Lite 1E Led Emergency Flashlight - 4-26 FIRE-FIGHTING EQUIPMENT - 4-27 Water Fire Extinguisher - 4-28 Halon Fire Extinguishers - 4-32 2-BTP (Halotron) Fire Extinguisher - 4-33 Lavatory Fire Protection - 4-40 FIRE AND SMOKE CONTAINMENT BAG - 4-41 LIFE JACKETS - 4-42 Adult/Child Life Jacket - 4-44 Infant Life Jacket - 4-46 MEDICAL EQUIPMENT - 4-47 MEGAPHONE - 4-47 AXE - 4-48 PROTECTIVE GLOVES - 4-49 MANUAL RELEASE TOOL (MRT) - 4-49 EMERGENCY TRANSMITTERS - 4-49 Portable Emergency Locator Transmitters (ELT I, ELT II, ELT III, ELT IV, ELT KANNAD, PLB) - 4-57 Fixed ELT - 4-58 EMERGENCY EXITS - 4-58 Means for emergency evacuation - 4-58 Entry/service doors - 4-74 Overwing emergency exits - 4-77 Mid exit doors (b 737-900er) - 4-86 Flight deck windows - 4-88 FLIGHT DECK SECURITY DOOR - 4-91 EMERGENCY LIGHTS - 4-99 COMMUNICATION - 4-99 Cabin interphone system - 4-99 Master call lights - 4-100 Cabin interphone calls - 4-100 Passenger address system - 4-101 Passenger call system - 4-102 Lavatory call system - 4-103 Passenger signs - 4-104 SEATS AND SAFETY BELTS - 4-104 Flight deck seats - 4-110 Cabin crew seat - 4-111 Passenger seat - 4-114 LIFE RAFT - 4-114 Description of Life Raft and Survival Kit - 4-129 Evacuation with Life Rafts - B737 only - 4-134 POLAR EQUIPMENT **Chapter 5 SURVIVAL, SEARCH AND RESCUE** - 5-1 FOREWORD - 5-1 POST EVACUATION PROCEDURES - 5-1 After Emergency Landing - 5-1 General Survival Procedures - 5-1 SEARCH AND RESCUE PROCEDURES - 5-2 BASIC PRINCIPLES OF SURVIVAL - 5-4 WATER SURVIVAL - 5-5 COLD CLIMATES - ARCTIC SURVIVAL - 5-5 HOT CLIMATES - DESERT SURVIVAL - 5-6 HEALTH HAZARDS - 5-7 SURVIVAL EQUIPMENT **Chapter 6 FIRST AID** - 6-1 FIRST AID SKILLS **Chapter 7 AIRCRAFT** - 7-1 ATMOSPHERE AND METEOROLOGY - 7-1 Atmosphere - 7-2 Layers of Atmosphere - 7-2 Weather - 7-6 FLIGHT AND AIRPLANE - 7-7 Lift & Drag - 7-8 Thrust (Propulsion) - 7-9 Airplane Dimensions - 7-11 Basic Airplane Parts - 7-15 Engines - 7-17 Engine fire - 7-18 Weight & Balance - 7-21 Icing - 7-22 AIRCRAFT SYSTEMS - 7-22 Electrical System - 7-23 Hydraulic System - 7-23 Fuel System - 7-24 Communication Systems - 7-25 Air Conditioning System and Pressurizing System - 7-26 Oxygen System - 7-28 Fire Extinguishing Systems - 7-29 Emergency Equipment - 7-29 Lavatories, Water and Waste System - 7-33 AIRCRAFT LIGHTING SYSTEM ### G3. LIST OF AMENDMENTS | AMENDMENT no. | THE PURPOSE | DATE of issue | DATE of effectivity | |:---:|:---|:---|:---| | 0* | Upgrade to the Group Level document; IOSA Audit + New Procedures | 24 NOV 20 | 25 NOV 20 | | 1* | New Procedures; Amendment of Procedures; IOSA Audit Requirements; Updated Information | 17 JAN 22 | 24 JAN 22 | | 2 | TVQ+TVL Procedures Added Change in Procedures, Chapter and Appendices Reorganization Amendment of Procedures, IOSA Audit Requirements; Updated Information, New Procedures | 11 JUL 22 | 18 JUL 22 | | 3 | | 01 NOV 22 | 07 NOV 22 | | 4 | Minor Updates First Aid updated | 13 SEP 23 | 20 SEP 23 | | 5 | | 30 JAN 24 | 15 FEB 24 | | 6 | Minor changes Implementation of ETL | 22 MAY 24 | 04 JUN 24 | | TRNG | | TRNG | TRNG | *Notes:* 1. Dates in format DD MON YY 2. Those revisions that are marked with * were not used for TVQ and TVL. ### G4. LIST OF EFFECTIVE PAGES | CHAPTER | PAGE | REVISION DATE | |:---|:---|:---| | Chapter G. GENERAL | GEN 1 to 22 | TRNG | | Chapter 0 CABIN CREW LEGAL REQUIREMENTS | 0-1 to 10 | TRNG | | Chapter 1 NORMAL PROCEDURES | 1-1 to 70 | TRNG | | Chapter 2 SUPPLEMENTARY PROCEDURES | 2-1 to 40 | TRNG | | Chapter 3 EMERGENCY SITUATIONS | 3-1 to 20 | TRNG | | Chapter 4 EMERGENCY EQUIPMENT | 4-1 to 140 | TRNG | | Chapter 5 SURVIVAL, SEARCH AND RESCUE | 5-1 to 8 | TRNG | | Chapter 6 FIRST AID | 6-1 to 74 | TRNG | | Chapter 7 AIRCRAFT | 7-1 to 34 | TRNG | ### G5. ACRONYMS, ABBREVIATIONS AND TERMS | ABBR. | DESCRIPTION | |:---|:---| | AAP | Additional Attendant Panel (A220, A320) | | AB | Announcement Book - In Front galley | | ABP | Able Bodied Person -able be feed & fit of willing to help | | A/C, AC | Aircraft | | ACC | Aft Cargo Compartment | | ACP | Attendant Control Panel (B737) | | ACP | Area Call Panel (A320) | | AIP | Additional Indication Panel (A320) | | APU | Auxiliary Power Unit | | ASCR | Asociace Samaritánů CR | | ASU | Attendant Service Unit | | ATC | Air Traffic Control | | AVI | Live Animal | | A32F | Airbus Family - A318, A319, A320, A321 (A320) | | BAD | Block-Away Disinsection | | BCF | Halon Fire Extinguisher (Bromochlorodifluoromethane) | | BGM | Boarding Music (A220) | | BLND | Visually Impaired - Blind | | BLS | Basic Life Support | | BRT | Bright | | BTP | Halotron Fire Extinguisher | | CAA | Civil Aviation Authority | | CAB | Cabin | | CAS | Cabin Attendant Seat (A220) | | CB | Circuit Breaker | | CC | Cabin Crew | | CCA | Cabin Crew Attestation | | CCE | Cabin Crew Examiner | | CCI | Cabin Crew Instructor | | CCM | Cabin Crew Member | ### G6. ANNOTATION OF CHANGES | CHAPTER | DESCRIPTION | |:---|:---| | 0.6 | Continuous competence - procedure updated | | 1.3.1 | SEP and other equipment: Pre-departure check - new procedure with ETL | | 1.5.3 | Hand baggage - procedure amended | | 1.6.1 | Closing of doors - pre-arming procedure updated | | 2.17.1 | On-board library - procedure updated | | 3.1.6 | Specific fires - articles re-numbered | | 3.1.6.8 | PED fires - procedure amended | | 4.4.5 | New chapter: Fire and smoke containment bag | | 4.4.5.1 | New chapter: Lithium Safe battery bag | | 4.14 | Communication - command amended | | 4.15.3 | Passenger seats - Caution regarding seat cushions added | | 6.9.1.1 | New chapter: Infectious disease - general - procedure up-dated | | 6.9.1.2 | New chapter: Communicable disease - procedure amended | ### G7. DISTRIBUTION LIST This document is intended for use in the following companies within Smartwings Group: - Smartwings, a.s - Smartwings Poland, Sp. z o.o - Smartwings Slovakia, s.r.o. - Smartwings Hungary Kft. This document is mandatory to all individuals/department's personnel mentioned in the following table (this table represents all those individuals/departments that are notified about new amendment through EFA): | COMPANY | DEPARTMENT / DIVISION | EFA USER GROUP | |:---|:---|:---| | TVS | Flight Operations Division | Crew Cabin Czech, Crew Cabin Instructors, Crew Cabin External, Crew Cabin France | | TVP | Flight Operations Division | Crew Cabin Poland | | TVQ | Flight Operations Division | Crew Cabin Slovak | | TVL | Flight Operations Division | Crew Cabin Hungary | | EXT | CAA CZ (Flight Division) | N/A | | EXT | CAA PL | N/A | | EXT | TA SK | N/A | | EXT | CAA HU | N/A | *Note:* This document will be distributed in a timely manner to ensure that listed individuals/departments are familiar with the current document before its effectiveness. This document is available in printed version in the following places: | COMPANY | PLACE | |:---|:---| | TVS | A/C | | TVP | A/C | | TVQ | A/C | | TVL | A/C | This document is published in EFB: - YES - NO ### Chapter 0 CABIN CREW LEGAL REQUIREMENTS #### 0.1 FOREWORD CCOM and OM are the primary sources of information for all CC. This Cabin Crew Operations Manual (CCOM) contains extracts from the OM-part A relevant to Flight and Cabin Crew. This Manual describes the required safety and emergency procedures carried out by Smartwings aircrew to ensure that all cabin crew members are aware of their responsibilities and the relationship of such duties to the operation as the whole. The rules and regulations contained in the CCOM and OM-A shall be adhered to by the CC members at all times. However, nothing contained in the CCOM and OM-A shall prevent the CC members from exercising their good judgement in any situation for which this Manual gives no provision or in any emergency situation. CCOM and OM and all other relevant documentation used in the conduct or support of cabin operations: 1. Contains legible and accurate information 2. Is written and published in designated common language (English) to ensure that the content is understood by all CC members 3. Is accepted by the Authority. The text that is subject to prior or special approval is published upon Approval of the Authority. 4. Is presented in a format appropriate for use by CC members: - Each CC member has access to OM-A and CCOM in the EFA web application. Each CC member is obliged to familiarize themselves with the news, directives and memos in ECREW and EFA (Extranet Flight Application) files. - One copy of OM-A and one copy of CCOM is stored in the front part of pax cabin. This Manual serves also for training purposes of Cabin Crew. "CC shall not perform any activity other than to ensure the safety of the aircraft and its occupants, and the comfort of passengers. “ While on duty CC are not permitted to use private PED for their personal needs. #### 0.2 AUTHORITY AND RESPONSIBILITY *General:* 1. The Commander has the final responsibility for the performance of flight and is responsible for safety of the aircraft and its occupants. Al crew members are subject to the authority of the commander. 2. Senior Cabin Crew has overall responsibility to the Commander for the conduct, coordination and performance of cabin operations and safety requirements. 3. The cabin crew shall report the accomplishment of the tasks in their responsibility to the Senior Cabin Crew. The Senior Cabin Crew shall report the accomplishment of the tasks to the Commander. 4. The cabin crew shall report any discrepancy found prior to/during/after the flight to the Senior Cabin Crew. The Senior Cabin Crew shall report any discrepancy found prior to/during/after the flight to the Commander. #### 0.3 DOCUMENTATION #### 0.3.1 ON-BOARD LIBRARY IOSA CAB 4.1.2, IOSA CAB 1.6.4 On-board library consists of documents, manuals and forms required for the safe conduct of the flight. For details refer to OM-A 8.1.12.2 *WARNING:* For valid revision of all documents refer to EFA Library. *TOP IMPORTANT:* If (rapid) amendments of cabin safety critical documents (that are still on board in hard copies) are published and if the procedure is addressed to cabin crew (is marked "TO BE PRINTED BY SCC") each SCC shall: 1. Print the current (rapid) amendment(s) 2. Carry on the current (rapid) amendment to the flight 3. Make the current (rapid) amendment available to all CC in the crew (if required) *Note:* The only valid and detailed list of all cockpit documentation is published in OM-A. CC should be familiar with at least following: #### 0.3.1.1 COCKPIT LIBRARY *Note:* For current list of on-board documentation refer to G-MN-01A_A2 Aircraft On-Board Documents. #### 0.3.1.2 CABIN LIBRARY *Note:* For current list of on-board documentation refer to G-MN-01A_A2 Aircraft On-Board Documents. #### 0.3.2 CC BRIEFING PACKAGE CC briefing package is a part of mandatory documentation for flight (for details refer to OM-A, Chapter 8.1.12 Documentation for Flight). Documents contained in the briefing package shall always be carried on board. CC briefing package content: 1. Documents to be printed (Section "Print" or "File" in EFA) for each leg: - In-flight info - CC Trip Information (TI for CC/Route Information) - Other relevant information for the safe conduct of the flight 2. SCC folder - additional documents to be printed. Electronic version of these forms is available in EFA. - Medical report (G-MN-05_F2) - Harm report (G-MN-05_F1) - Finds report (G-MN-09_F1) - UMNR report (G-F-050) - General Declaration (G-F-028) - Passenger Warning (G-F-076) - Security Incident report (G-F-115) - MEDIF (G-F-057) - Passenger Medication Consent Form (G-MN-09_A2) - Trafficking in Persons on Board Report (G-F-339) *Note:* For other forms which are filled by FC (such as: Accident or Incident Notification, Flight Report, Air Traffic Incident Report, Bird Strike Report, Aircraft Lightning Strike Report...) refer to G-MN-05 A3. #### 0.3.3 OTHER ITEMS FOR CC IOSA CAB 1.6.5; IOSA CAB 1.6.7 There are other specific items in a pax cabin, such as: 1. Security kit (handcuffs, reflective strap, IED labels) – part of Additional equipment on EEL 2. Folder with spare Cabin Checklists (stowed together with Announcement Book and Braille Script Card*) - located in the front galley (usually in the windscreen opposite of 1L position or 1st overhead bin) *NOT APPLICABLE FOR A220 AND A320* #### 0.3.4 CARGO DOCUMENTS In some cases (selected stations where cargo transport is in place), handling staff shall provide the flight crew with cargo documents. Usually, cargo documents are in one envelope. Envelope contains AWB (airwaybill, cargo manifest and customs documents where applicable). SCC is responsible for cargo documents storage during the flight and their delivery to the ground staff upon arrival. #### 0.3.5 EEL-EMERGENCY EQUIPMENT LAYOUT IOSA CAB 4.22 IOSA CAB 4.2.3 EEL - the list and the location of all mandatory emergency equipment for each aircraft. Approved by the Authority. LEL - LOOSE EQUIPMENT LIST - the list of additional equipment (applicable for A320 an A220 only). *WARNING:* For valid revision of EELs and LELs refer to EFA Library. #### 0.4 CIVIL AVIATION ORGANIZATIONS The International Civil Aviation Organization (ICAO) is a specialized agency of the United Nations that coordinates the principles and techniques of international air navigation, and fosters the planning and development of international air transport to ensure safe and orderly growth. The International Air Transport Association (IATA) is the global trade association for the airline industry with member airlines worldwide. The European Aviation Safety Agency (EASA) is European Union (EU) agency with the regulatory and executive tasks in the field of civilian aviation safety. #### 0.5 QUALIFICATIONS Each CC member shall hold valid CC Attestation (CCA), Medical Report and a valid CC License (CCL - List of Qualifications) to operate on a specific aircraft type. *CAUTION:* Each CC may hold only one CC Attestation. #### 0.6 ENTRY REQUIREMENTS (NEW APPLICANT) IOSA CAB 1.4.2 1. Minimum age 18 years, maximum age is not set 2. High level of English knowledge, tested by Smartwings* 3. Medical fitness in accordance with Regulation (EU) No. 1178/2011, tested by the approved Health Institute or aero-medical examiner (AME) 4. Excellent mental resistance and physical competence (ability to swim at least 100m and to swim 10m under water) tested by Smartwings. 5. Clear criminal record 6. Nice and pleasant appearance and perfect social manners 7. Passing interview or selective procedure which is conducted in two steps*: - Written test: English language, level B2 – with result over 75% - Motivation and assessment interview in English language #### 0.7 TRAINING SEQUENCE 1. Applicants selected from interview or selective procedure are enrolled in Initial Training Course 2. Initial Training Course completion 3. Passing exams in theory 4. Issuing of CABIN CREW ATTESTATION 5. Aircraft Type Specific Training and Operator Conversion Training completion 6. Familiarisation flights 7. Practical Type-rating examination 8. En-route examination - skill test 9. Issuing of CC licence 10. Assigning of a CC member to a minimum crew in accordance with ORO.CC.100 #### 0.8 CABIN CREW Cabin crew member means an appropriately qualified crew member, other than a flight crew or technical crew member, who is assigned by an operator to perform duties related to the safety of passengers and flight during operations. The composition of minimum required cabin crew and cabin seating capacity on Smartwings aircraft is as follows: For B737: | Min required CC | Required positions | Additional positions | PAX seats | |:---|:---|:---|:---| | 3 | 1L, 2L, 2R | 1R, 2LA, 2RA | 148 | | 4 | 1L, 1R, 2L, 2R | 2LA, 2RA | 189 | | 5 | 1L, 1R, 2L, 2R, 4R | 2LA, 2RA | 212 | For A220: | Min required CC | Required positions | Additional positions | PAX seats | |:---|:---|:---|:---| | 3 | 1L, 4LA, 4R | 1R | 149 | For A320: | Min required CC | Required positions | Additional positions | PAX seats | |:---|:---|:---|:---| | 4 | 1L, 1R, 4LA, 4R | 4RA | 180 | | 4 | 1L, 1R, 4LA, 4R | 4L, 4RA | 180 | SCC is always on 1L position on Smartwings aircraft. The minimum required cabin crew may be augmented under specific conditions. For details refer to OM-A, Chapter 7. #### 0.9 CONTINUOUS COMPETENCE 1. The continuous competence of each CC member is checked regularly during every CC pre-flight briefing by his supervisor * or SCC (according to CCOM 1.2. CC briefing) and monitored during day-to-day operation. 2. The deficiency may be observed during the CC briefing** or during the flight/duty and reported (by SMS report or other). 3. In both cases the authorized CCE will observe the concerned CC member during his next CC briefing and report to CCTM who will decide on the next step: - CC member is recognized as competent and may continue his duty or - CC member is removed from the flight and shall undergo the extraordinary en-route examination (in case of CCM's failure refer to OM-A, chapter 1.6 Misconduct and crew member's suspending) *Notes:* *Supervisor - any person competent to check CC's knowledge, duties and obligations ** If the deficiency observed during the CC briefing is fatal, SCC or the supervisor may request to remove the concerned CC member from the flight and replace him by another CC member (STBY, etc.).