Active Listening In Construction Projects PDF

CONSTRUCTION PROJECT COMMUNICATIONS ACTIVE LISTENING Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course....

CONSTRUCTION PROJECT COMMUNICATIONS ACTIVE LISTENING Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 1 Importance of Active Listening Have you ever heard your team member say, “I got this,” only to realize later that they misunderstood your request or avoided expressing issues or concerns they had? Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 2 Some Context When you listen actively, you carefully consider how the person receiving the information you’re relaying will interpret it. As you develop your listening skills, you will increase your ability to understand the difference between the words spoken and the meaning that underlies them—often not the same thing. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 3 What Is Active Listening? Making a conscious effort to hear, understand, and retain information More than listening to the words Consciously analyzing what you hear Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 4 Objectives Understand nuanced communication between multiple parties and be able to engage at a deeper level. Understand the role culture plays in how we think and behave. Understand the implications of poor listening on build environment projects. Learn how to build self-awareness to improve active listening. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 5 Active Listening and the Theory of Communication Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 6 Peter Drucker: “The most important thing in communication is hearing what isn’t said.” Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 7 Albert Mehabrian: Three elements account differently for our liking a person who puts forth a message conveying their feelings: Nonverbal Communication Words 7% Facial Expression Tone of Voice Mehrabian, A. (1981). Silent 55% 38% Messages: Implicit Communication of Emotions and Attitudes (2nd ed.). Belmont, CA: Wadsworth Pub. Co. ISBN 0-534-00910-7 Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 8 The Four Elements of Communication Message Channel Sender Receiver How we send, receive, and understand information is as much subjective as it is objective. 112 Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 9 As Receiver Receiver As receiver, we tend to focus on and prioritize what we think is the most important element of the message without thinking deeply enough about the intent of the sender. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 10 Three Principles of Effective Communication 1 Consider personal traits when transmitting a message. What the sender says may not be the same 2 as what the receiver hears. 3 The listening skill is essential to both the sender and receiver. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 11 Know Your Audience Different cultures express and transmit their ideas differently. Notice the differences in how people emphasize context, body language, gestures, and energy when communicating. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 12. A Different Interpretation Miscommunication is often due to the receiving party misunderstanding the intention of the message. Both the listener and the receiver are responsible for determining when the message being conveyed has a different meaning or whether the message was merely misinterpreted. Active listening will enable you to recognize when the same words do not have the same meaning for both the sender and the receiver. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 13 Building Relationships Your success ultimately relies on the personal relationships you form with your team, stakeholders, and customers. Without active listening, these relationships are much harder to develop. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 14 Reflect On a scale of 1 to 10, (with 1 being poor and 10 excellent), how would you rate yourself as a communicator? What do you think you do well when you communicate? 22 Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 15 Improving Your Active Listening Skills Methods and Practices Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 16 Create Time for Listening One thing that differentiates a great project manager from an average one is the time they dedicate to listening to and understanding their team members and stakeholders. Build trust and Allow sufficient Focus fully create a culture of time to listen well. on what is being candid, open communicated conversation. to you. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 17 Listen with the Intent to Understand Project manager who build active listening skills tend to be more accountable and proactive. Go into new Ask clarifying Stay in the conversations with questions conversation an open mind. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 18 Avoid Interruptions and Limit Distractions Phone notifications, instant messaging, and the perception that certain messages demand an immediate response cause us to lose concentration and harm our ability to focus on in-person conversations. Turn off notifications and allocate time in your calendar for uninterrupted conversations. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 19 Don’t Multitask “People who engage in multitasking often do so not because they have the ability, but because they are less able to block out distractions and focus on a singular task.” — David Sanbonmatsu Sanbonmatsu, D.M., Strayer D.L., Psychology Professor, University of Utah Medeiros-Ward N., & Watson J.M. (2013). Who Multi-Tasks and Why? Multi-Tasking Ability, Perceived Multi-Tasking Ability, Impulsivity, and Sensation Seeking. PLOS ONE 8(1), Article e54402. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 20 Repeat for Validation The practice of internalizing and repeating what has been said is critical to active listening. In group discussions, this practice is minimized but still carries some relevance. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 21 Choices in How We Listen Disagree and Jump to Listen with Defend defend a Solution Intention While this is a natural Sometimes we listen Resist jumping to reaction, it can lead to a message and conclusions and keep to damaged quickly interpret a an open mind until relationships within solution without fully you and the other your project. considering the person achieve message or what is a shared intended. understanding. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 22 Culture Plays a Role in How We Communicate Built environment projects bring together people from different backgrounds and cultures. You will need to adapt your communication style to accommodate different cultures. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 23 Understand People’s Tolerance for Ambiguity Some people are more comfortable dealing with requests that are more broadly defined and built on a shared understanding of the desired outcome. Other people get frustrated with tasks that don’t define details clearly, and instead appear vague. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 24 Listen for Passive Resistance Response One When someone isn’t aligned with a key message and wants to undermine the intention of the message, they’re engaging in passive resistance. They might give the impression they are in agreement, Response Two even if they completely disagree. Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 25 Meanwhile on Avocet Island … Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 26 Using Active Listening with the Avocet Island Stakeholders Your assignment is a little backwards. You need to determine which active listening skills each of these stakeholders will—or will most likely violate. 23 Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 27 Monisha Klarewill Main Developer CEO of Klarewell Development, with offices on all six inhabited continents Suffers no fools; insists that deadlines be met Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 28 Carson Rachelsen Free the Birds of Avocet Singularly focused on protecting the environment of Avocet Island Would love to find a way to end the project Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 29 Francesco Gehri and Wright Francis Klarewell Development Want to be informed about everything— but only at a high level Only need details when there’s a problem Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 30 Edison Lumos Track Lighting Team Lead An Avocet native who wants to give back Known for working well beyond technical requirements Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 31 Wrapping Up Active Listening Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 32 Active Listening Nuanced communication between multiple parties The role culture plays The implications of poor listening Building self-awareness and improving active listening Copyright ©2024 Project Copyright Management ©2024 Project Institute, Management Inc. All Inc. Institute, rights Allreserved. rights reserved. This material is beingisprovided This material as part as being provided of apart PMIofcourse. a PMI course. 33 Up Next: Establishing a Governance Structure Copyright ©2024 Project Management Institute, Inc. All rights reserved. This material is being provided as part of a PMI course. 34