Active Listening Skills Lecture PDF

Active listening skills Presented by. Dr. yomna ibrahim  1 What is Listening? 2 Process of Listening. Lecture 3 Importance of Listening Outline 4 Basic Types of Listening 5 Barriers to effective listening 6 How to Listen Effectively? 7 Ben...

Active listening skills Presented by. Dr. yomna ibrahim  1 What is Listening? 2 Process of Listening. Lecture 3 Importance of Listening Outline 4 Basic Types of Listening 5 Barriers to effective listening 6 How to Listen Effectively? 7 Benefits of Effective Listening  Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood. Listening is one of the most important skills you can have. What is An active process of getting information, ideas. listening ? “Listening is the process of receiving, constructing meaning from and responding to spoken.  Listening is not just about being quiet while someone else is speaking. 1. What is Listening is with the Mind. Listening? Hearing with the senses. Listening is conscious. (2) To improve our interpersonal & oral exchange. Just Listening to words is not enough; a good Listener must pay attention to the non-verbal communication of the speaker. conscious Listening means listening for these elements: Content of what the other person is saying. Tonality of their voice. Appreciate who they are. Understanding the deeper meaning of what they are saying. 2.Process of Listening 2.Process of Listening  Is the intentional focus on hearing a speaker’s message. 1-Receiving This stage is represented by the ear because it is the primary tool involved with this stage of the listening process  2- Understanding In the understanding stage, we attempt to learn the meaning of the message, which is not always easy. Deciding what the message means to you 3- Remembering Remembering begins with listening; if you can’t remember something that was said, you might not have been listening effectively. In this stage an individual not only received a message but also added it to the mind’s bank. The attention is selective, so it is related to our memory what is remembered may be quitr different from what was originally heard. Highly complex messages that are filled with detail call for highly developed listening skill.  The fourth stage in the listening process is evaluating. 4- Evaluating evaluations of the same message can vary widely from one listener to another. It is stage in which the active listener participate. The stages two, three, and four are represented by the brain because it is the primary tool involved with these stages of the listening process 5- Responding Responding—sometimes referred to as feedback—is the fifth and final stage of the listening process. Your reaction to the message. It can be emotional and intellectual For example, you are giving positive feedback to your instructor if at the end of class you stay behind to finish a sentence in your notes or approach the instructor to ask for clarification. The opposite kind of feedback is given by students who gather their belongings and rush out the door as soon as class is over. This stage is represented by the lips because we often give feedback in the form of verbal feedback; however, you can just as easily respond nonverbally.  We show that we are serious 3. We display respect to other’s viewpoint Importance Helps us to learn of Listening Helps us to adapt and understand Empathize  To avoid communication errors. Why Listening is Helps to learn something Important? new. It is the key to success.  Active listening 4. Basic Selective listening Types of Emphatic listening Listening Ignoring listening  Understanding all things 1/ Active Listening Proper interaction. Proper feedback  2/ Selective Listening Is a process of focusing your It is a skill that can be useful for attention on some specific filtering our irrelevant and information and ignoring unwanted stimuli but may be the rest led to misunderstanding if you miss an important details. 3/ Empathetic listening When we listen empathetically, we go beyond sympathy to the nuances of emotional signals. When we are being truly empathetic, we feel what they are feeling  Not listening at all 4/ Ignoring Is pretty insulting to Listening others. It can lead to strained relations Can Does that mean that you are a good listener? you A person with normal hearing is not hear necessarily a good listener. me Many different things can prevent a speaker’s message from being received… talking ? These are called barriers to listening. Some common 1.Pre-judgments about the speaker. barriers in the process 2. Assuming that the speaker is going to give some of listening are listed unimportant information. below 3.Arriving late for a speech, presentation or lecture. 4.Judging the speaker by his/her mannerisms, voice, appearance, accent, etc. 5.Lack of concentration/interest. 6.Avoiding listening to difficult, boring or complex information and selectively listening only to what is considered interesting. 7. Speaker or listener being distracted by disturbances.  1. Stop Talking – Be Silent 2. Show Interest 3. Empathize 5. Maintain Eye 6. How To 4. Ask Questions Contact 6. Take notes Listen 9. Avoid or Effectively? 7. Listen Creatively 8. Send feedback eliminate distraction 10. Try to gather information about the topic  Enhances Improves productivity relations 7. Benefits of Avoids Improves Effective conflicts understanding Listening Improves Adds to your negotiation Image & skills Personality  Activity List for topics to talk  Describe your favorite Film  Discuss a memorable travel experience  Discuss your dream job and why it appeals to you  Talk about a person who has influenced you greatly  Describe your favorite childhood memory. 1. One student in the pair/group speaks about the prompt for 2 minutes without interruptions. The listener must focus on understanding and remembering key points. 2. After the speaker finishes, the listener has 1 minute to summarize what they heard, highlighting main ideas and any specific details they found interesting. 3. The listener gives feedback on the accuracy and completeness of the summary