Business Etiquette PDF

Prepared By : Safaa morshedy Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, **This is possible through bett...

Prepared By : Safaa morshedy Business etiquette is about building relationships with other people. Etiquette is not about rules & regulations but is about providing basic social comfort and creating an environment where others feel comfortable and secure, **This is possible through better communication. Business etiquette instructs you how to present yourself professionally in different cultures. The keys for making a good impression are : Dressing appropriately, Your body language, Presenting your business cards, Gift giving, Conducting meetings and many other important elements. Business etiquette differs from region to region and from country to country. This creates a complex situation for people as it is hard to balance the focus on both international business etiquette and other business activities at the same time. Therefore, a wise step is to focus on some key pillars of business etiquette. Business Etiquette….. Business etiquette consists of two things : Firstly, thoughtful consideration of the interests and feelings of others secondly, being able to minimize misunderstandings Basic Elements of Business Etiquette Arrive on Time Dress Appropriately Observe the ‘ Elevator Rule ‘ Character, Behavior, Honesty Introduce Yourself and Others Speak Kindly Know the Names Focus on the Face, Not the Screen Sensitivity & Diplomacy Watch Your Body Language Basic Elements of Business Etiquette…. Show Interest Don’t Interrupt Avoid Gossip Don’t Judge Mind Your Mouth Consume Correctly Thank You ’ Note  Basic Elements of Business Etiquette Arrive on Time In the business world, it is best to observe the old rule, “Five minutes early is late.” Allow yourself enough time to arrive promptly, Arriving at a meeting exactly at the appointed time can make you feel rushed, and you will look it. Time is a commodity; by being punctual, you show you respect others Dress Appropriately While appropriate dress certainly varies from field to field and climate to climate, some things remain the same. Clean, pressed clothing, closed-toe shoes are a must. Look at the people around you for ideas on what sort of clothing is standard. The adage, “Dress for the job you want, not the job you have,” is a good rule to follow. When in doubt, ask human resources personnel when you get the job or discreetly ask someone you work with. Basic Elements of Business Etiquette Observe the ‘ Elevator Rule ‘ Be mindful of saying appropriate things at a job interview or client meeting. Don’t start discussing business with a client or interviewer as soon as you step out of the lift. By doing so, you avoid the risk of damaging your reputation. Character, Behavior, Honesty Your character reflects your individuality and your behavior exhibits your personality. Business etiquette encourages revealing your positive qualities. This helps your reputation. Always be honest and remember that it takes a long time to develop trust and a good reputation and only one small mistake to lose it.  Introduce Yourself and Others Sometimes you can tell people do not remember your name or position. Introduce or reintroduce yourself quickly if that seems to be the case. If you are with a co-worker who is new, take the time to introduce him to others. It helps to have a friendly person make you feel comfortable in the office. Speak Kindly Taking care to greet your co-workers and remembering to say “please” and “thank you” make a tremendous difference in the way they perceive you. Your good manners show that you acknowledge those around you and are considerate of their presence. Avoid discussing political or religious matters. Keep the conversation focused on noncontroversial topics, so your co-workers find you easy to talk to. That sort of diplomacy is the basic idea of business etiquette.  Know the Names Give others respect by knowing their names which will increase goodwill and communication. it is also worth management stepping back and acknowledging people individually for their good work as this will enhance their self esteem and increase motivation. Focus on the Face, Not the Screen Never forget to switch off your phone and try not to use any other device just to prove you are a multitasking individual. In fact, in the world of business this is considered bad manners. Concentrate on the meeting and listen to what people are saying. Sensitivity & Diplomacy‫العذر او االعذار‬ A key pillar of business etiquette is sensitivity, meaning giving careful thought to every business aspect before making a judgement. This gives a strong foundation to your business. Also, thoughtless words and actions lead to a negative outcome. Being aware of business etiquette encourages careful thought.  Watch Your Body Language In the Western world, a handshake is still the typical greeting. Say hello with a firm but quick handshake. This handshake is the extent of how much you should ever touch a co-worker – when it doubt, just don’t touch. Hugs or other types of affection that you share with friends and family are out of place in the workplace. Show Interest Showing interest goes beyond business etiquette into general politeness, but it bears repeating: When speaking with someone, show you are truly engaged. Do not play on your phone or computer, and if you have to answer a communication say, “Excuse me one moment; I'm so sorry.” Maintain friendly eye contact. Listen. People will remember how you make them feel, and nobody wants to feel as if they are ignored.  Don’t Judge Everyone is unique in their own way and uses a different approach to deal with situations. Therefore, if you disagree with another person’s approach instead of criticizing try to understand it from their point of view. By doing so, you create a friendly environment. Always remember you get respect by giving respect. Avoid Gossip eavesdropping Gossip and eavesdropping are childish behaviors that have no place in the workplace. If you hear a rumor about someone in the workplace, do not pass it on. People don’t always know or remember who starts a rumor, but they always remember who spreads it. If you walk into an area, and it seems your co- workers don't know you are there, make sure to greet them politely to remove any chance that you accidentally eavesdrop on their conversation.  Mind Your Mouth Using vulgar language is a surefire way to become unpopular in your workplace. Vulgar language includes swear words and judgmental language. Business etiquette requires being constantly mindful that you are in a diverse environment with people you do not know on a personal level. Consume Correctly If you attend an after-hours work event, When at work, take care not to bring particularly malodorous foods that everyone in the office can't help but smell. Don't make noises during or after you eat; no one wants to hear that.  Don’t Interrupt When you have a great idea or suddenly remember something important, it can be tempting to blurt it out. Do not do this. Interrupting the person who is speaking sends the message that what she is saying isn't as important as what you have to say. Demonstrating you are an attentive listener is the backbone of diplomacy Thank You ’ Note If you want to differentiate yourself from others then never forget to write a ‘Thank You’ note to your job interviewer or your client. This will leave a good impression and also reflect well on your company.