Communication & Conflict Session 3 (OLGA 2025) PDF

Communication & Conflict OLGA (Our Leadership Growth Academy) 2025 Today's Agenda 1 Review of Trust & actions taken 2 Effective Communication to mitigate conflict 3 How Miscommunication causes conflict 4 Navigating Conflict Conflict Styles Review...

Communication & Conflict OLGA (Our Leadership Growth Academy) 2025 Today's Agenda 1 Review of Trust & actions taken 2 Effective Communication to mitigate conflict 3 How Miscommunication causes conflict 4 Navigating Conflict Conflict Styles Review & Discussion ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 2 Trust Actions ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 3 Trust Review What did you focus on since our last session? What have you applied since our last session? ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 4 Expectations For Today's Workshop ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 5 Expectations for Today Be Present Participate & Share Your Perspective ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 6 The Five Behaviors of a Cohesive Team Communicaton Communication is just 7% 38% of communicaiton is our Non-verbal cues | facial the words we speak tone of voice. expressions make up 55% of communication. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 9 People Crave Communication Give 'em what they want In a survey of 350 managers and individual contributors, employees who said they have one-on-ones at least once a week reported feeling better about these meetings than employees who have them less frequently. Humu ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 11 Types of Communication They Crave Leverage 1:1s People who have weekly 1:1s with their manager report: Feeling 20% less anxious Feel 17% better about connecting with their boss Feel 12% more successful at their job ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 12 Types of Communication They Crave Be Generous with Feedback 82% of employees appreciate positive & negative feedback ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 12 Types of Communication They Crave Frequency 42% of highly engaged employees receive feedback one per week as opposed to 18% of low engagement employees ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 12 Types of Communication They Crave Make it Meaningful Employees who receive daily, meaningful feedback from their manager are 3.5x more likely to be engaged than those who receive feedback once a year or less. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 12 You Are Contagious ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 13 Management Mirror Effect The overall attitude, productivity, & level of customer service consistently reflect the leadership style of a department Joe Caruso ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 14 Anbolic Energy Catabolic Energy Constructive Destructive Rejuvenating Draining Self-Motivating De-Motivating Expansive Contractive Creative Resisting Feuling ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 15  Let's Discuss Have you seen the effect a great leader has on the team? Have you seen the effect a zero-charisma leader has on the team? Miscommunication Consistent Causes of Miscommunication 1 Communication Differences 39% 2 Unclear Expectations 22% 3 Unreasonable Time Constraints 16% 4 Unclear Performance Standards 14% ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 19 Miscommunication Impact 7.47 Hours Per Week Are Lost Due to Poor Communication. Source: Pointed Porch Strategies - Poor Communication is Costing Your Business  Let's Discuss How do you see miscommunication impacting your team? Outside of these common causes, what have you seen cause challenges on the team recently? Managing Conflict ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 22 Tools For Your Leadership Toolkit Feedback Framework | Coaching vs. Managing | Conflict Awareness | MY.B.I.Q. SOON Framework Knowing Your Style Micro-Yes Success Collaborating Behavior Obstacles Competing Impact Options Avoiding Question Next Steps Accomodating Compromising ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 23 Thomas - Kilmann Conflict Styles Competing This style is assertive and uncooperative, a power- oriented mode. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 24 Thomas - Kilmann Conflict Styles Collaborating This style is both assertive and cooperative. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 24 Thomas - Kilmann Conflict Styles Compromising This style is Intermediate in both assertiveness and cooperativeness. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 24 Thomas - Kilmann Conflict Styles Avoiding This style is unassertive and uncooperative. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 24 Thomas - Kilmann Conflict Styles Accomodating This style is unassertive and cooperative - the opposite of competing. ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 24 Prework Review What was your conflict style? How can you invite this knowledge into how you lead, when it comes to navigating conflict? ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 25  Let's Discuss Do you currently have conflict happening on your team that you'd like to share?  Check Out Question What can you elevate in your communication before our next session to improve any miscommunication that could result in conflict? Here's What's Next Coaching & Clarity Review Pre-Work We'll be discussing effective Review your s. How can you make Please take 12 - 15 minutes to read coaching, bringing clarity to the an impact with your team before The Advantage book team's vision through defining our next session in Communication summary before our next session. objectives, & how you currently & Conflict. define success for your team. Bring you wins to share! ©2024 Proprietary and Confidential. All Rights Reserved. Beth Boyd | TalentLab.Live 28