Podcast
Questions and Answers
Which of the following is a constructive form of energy?
Which of the following is a constructive form of energy?
Unclear expectations contribute to miscommunication.
Unclear expectations contribute to miscommunication.
True
What percentage of miscommunication is attributed to communication differences?
What percentage of miscommunication is attributed to communication differences?
39%
Match the causes of miscommunication with their respective percentages:
Match the causes of miscommunication with their respective percentages:
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What percentage of communication is conveyed through words?
What percentage of communication is conveyed through words?
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Non-verbal cues account for the majority of communication.
Non-verbal cues account for the majority of communication.
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Match the following components of communication styles with their descriptions:
Match the following components of communication styles with their descriptions:
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What is a primary focus of effective communication to mitigate conflict?
What is a primary focus of effective communication to mitigate conflict?
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Miscommunication can lead to conflict among team members.
Miscommunication can lead to conflict among team members.
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Match the following conflict styles with their descriptions:
Match the following conflict styles with their descriptions:
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Study Notes
Communication & Conflict
- The presentation is from OLGA (Our Leadership Growth Academy) in 2025
- Today's agenda includes reviewing trust actions, effective communication to mitigate conflict, how miscommunication causes conflict, navigating conflict, and reviewing conflict styles.
Today's Agenda
- Review of Trust & actions taken: This reviews trust and actions taken since the last session
- Effective Communication to mitigate conflict: This part focuses on effective communication strategies
- How Miscommunication causes conflict: This explores how miscommunication creates conflict
- Navigating Conflict: This is about strategies for navigating conflict
- Conflict Styles Review & Discussion: This portion reviews different conflict styles
Trust Actions
- This slide shows a slide of the word TRUST made from letter tiles.
Trust Review
- The presentation asks what the participants focused on since the last session
- It also questions what participants have applied since the last session
Expectations for Today's Workshop
- Participants are expected to be present
- Participation and sharing perspectives is encouraged
The Five Behaviors of a Cohesive Team
- A pyramid shows trust at the base, moving to conflict, commitment, accountability, and finally results at the top.
Communication
- Communication is only 7% words; 38% tone of voice; and 55% non-verbal cues.
People Crave Communication
- A survey of 350 managers and individual contributors showed employees who have weekly one-on-ones are 20% less anxious, 17% better about connecting with their boss, and 12% more successful at their jobs
- The survey further suggests that employees appreciate both positive and negative feedback. 42% of highly engaged employees receive feedback one per week (compared to 18% of low engagement employees) and that daily, meaningful feedback makes employees 3.5x more likely to be engaged.
Types of Communication They Crave
- The presentation highlights the importance of leveraging 1:1s, providing generous feedback (82% appreciate positive and negative), providing regular feedback one per week to have highly engaged employees
Consistent Causes of Miscommunication
- Communication Differences: 39%
- Unclear Expectations: 22%
- Unreasonable Time Constraints: 16%
- Unclear Performance Standards: 14%
Miscommunication Impact
- Poor communication results in 7.47 hours of lost work time a week.
Managing Conflict
- Focus on tools for conflict management and reviewing conflict styles
Tools For Your Leadership Toolkit
- Feedback Framework (MY.B.I.Q.): Includes micro-yes, behavior, impact, and question elements
- Coaching vs. Managing (SOON Framework): Covers success, obstacles, options, and next steps
- Conflict Awareness (Knowing Your Style): Includes collaborating, competing, avoiding, accommodating, and compromising
Thomas - Kilmann Conflict Styles
- Competing: Assertive and uncooperative, power-oriented
- Collaborating: Assertive and cooperative
- Compromising: Intermediate in assertiveness and cooperativeness
- Avoiding: Unassertive and uncooperative
- Accommodating: Unassertive and cooperative, opposite of competing
Prework Review
- What was your conflict style?
- How can you invite knowledge into how you lead when conflict arises?
Let's Discuss
- Do you currently have conflict happening on your team that you'd like to share?
Check Out Question
- What can you elevate in your communication before the next session to improve any miscommunication that could result in conflict?
Here's What's Next
- Coaching & Clarity: Discussing effective coaching, team vision, and defining success
- Review: Review individual styles and how to effectively communicate with teams
- Pre-work: Read The Advantage book summary
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Description
This quiz covers essential concepts from the OLGA presentation on communication and conflict. Participants will explore trust actions, effective communication techniques, the impact of miscommunication on conflict, and various conflict navigation strategies, along with a review of different conflict styles. Enhance your understanding of managing conflict in a leadership context.
