b8bade5f-a208-4cb6-b851-0a633f566375_Lesson_1__.pdf

1️⃣ Lesson 1 Communication Communication forms a part of your self-concept, and it helps you understand yourself and others, solve problems learn new things, and build your career. Self-concept - What...

1️⃣ Lesson 1 Communication Communication forms a part of your self-concept, and it helps you understand yourself and others, solve problems learn new things, and build your career. Self-concept - What we perceive ourselves to be Effective Business Communication Effective communication is a learned skill. You learn what to say and when to say it from the people who surround you from early on, from family and friends to the television and the Internet. Words that became popular may have become your words, or not. Communication habits that others expressed may have become your habits, or not. For example, you didn't learn to text in a day and didn't Lesson 1 1  learn all the codes-from LOL (laugh out loud) to BRB (be right back)-right away. Effective communication Effective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or "hard knocks," is one of them. Hard Knocks is an idiomatic phrase meaning the education one gets from life's usually negative experiences, often contrasted with formal education. Why is it Important to Communicate Well? Business communication is a problem-solving activity that helps identify: The situation The target audience Possible communication strategies The best course of action The best way to design the chosen message The expectations of the audience The best way to deliver the message The best way to receive feedback from the audience The best way to measure the impact of the message on the audience The best way to revise the message to increase its effectiveness Communication Skills Are Desired by Business and Industry Oral and written communication proficiencies are consistently ranked in the top ten desirable skills by Lesson 1 2  employer surveys year after year According to the National Association of Colleges and Employers (NACE), 2) the following are the top five personal qualities or skills potential employers seek: Communication skills (verbal and written) Strong work ethic Teamwork skills (works well with others, group communication) Initiative Analytical skills What is communication? While many theories have been proposed to describe, predict, explain, and offer an understanding of the behaviors and phenomena of communication, business is concerned with results. Companies, organizations, non-profit groups, and businesses want to be successful, to communicate their message, make sales, launch a new product or service, increase their market share, or even grow the market. Once you understand the process of communication, its essential components, and the models we use to represent it, you'll be better able to anticipate, predict, and plan effective ways to produce those results. Communicating Influences Your Thinking about Yourself and Others Communication can be defined ad the process of understanding and sharing meaning. While communicating, you communicate your self-concept Communication skills help you to understand others—their values and priorities Communication Influences How You Learn Improving speaking and writing requires: Lesson 1 3  Effort Persistence Self correction Communication Represents You and Your Employer In your career, you will represent your business or company in spoken and written form. Your professionalism and attention to detail will reflect positively on you and set you up for success. The image you post on social networks reflect on you as a professional, as well as the people you associate, including your employer. Communication Process: Understanding Meaning Sharing Eight Essential Components of Communication COMPONENT MEANING Source Imagines, creates, and sends the message Message Stimulus or meaning produced by the source for the receiver Channel Way in which a message travels Receives the message, analyzes and interprets it in ways both Receiver intended and unintended by the source Feedback Messages the receiver sends back to the source Environment Atmosphere where you send and receive messages Context Setting, scene, and expectations of the individuals involved Interference Anything that blocks/changes the source’s intended meaning Transactional Model of Communication Transactional communication models emphasize the interactive and reciprocal nature of communication, where Lesson 1 4  both the sender and receiver play active roles in constructing meaning. The Transactional Model of Communication is a framework that views communication as a dynamic, ongoing process where participants simultaneously send and receive messages, actively shaping the interaction and meaning together. This model emphasizes the reciprocal nature of communication, recognizing that both sender and receiver play active roles in constructing shared understanding. Constructivist Model of Communication The constructivist model of communication helps explain how people learn a second language. It says that learners play an active role in understanding the language. This model shows that three things are important: 1. Talking with others 2. Understanding the culture 3. Building knowledge on your own Lesson 1 5  These factors help people learn and use a new language better. Five Types of Communication Contexts CONTEXT MEANING Intrapersonal Involves one person; often called “self-talk” Involves two people; ranges from intimate and very personal to Interpersonal formal and impersonal Dynamic process where a small number of people engage in a Group conversation Public One person speaks/writes a message to a group of people Mass Sending a single message to a group Communicator is Prepared The prepared communicator is organized Narrows focus to key points and considers how to present them Considers how to link key points together for an audience Lesson 1 6  The prepared communicator is clear Has clarity on the matter to be communicated Avoids jargon Possesses good written and oral presentation skills Uses technology as appropriate The prepared communicator is concise and punctual States points clearly Supports points with clear evidence in a linear way Is sensitive to time constraints Communicator is Ethical The ethical communicator is egalitarian Egalitarians believe in basic equality Speaks and writes in a way that is comprehensible, and relevant to all listeners/readers Unifies the audience by using ideas and language that are appropriate for all listeners/readers The ethical communicator is respectful Communicates with passion and enthusiasm Respects the audience’s time and intelligence The ethical communicator is trustworthy Provides information about qualifications and background, interest in the topic, or reasons for communication of topic Does not intentionally omit, delete, or take information out of context to prove a point Does not pretend to know something which he/she doesn't Summarize Communication Fundamentals Communication is crucial for self-concept, understanding others, problem- solving, learning, and career development Lesson 1 7  Effective communication is a learned skill requiring preparation, practice, and persistence Communication skills are consistently ranked among the top desirable skills by employers Business Communication Business communication is a problem-solving activity that involves identifying the situation, audience, strategies, and best methods for message delivery and feedback Effective communication represents you and your employer, reflecting professionalism and attention to detail Communication Models and Components The communication process involves eight essential components: source, message, channel, receiver, feedback, environment, context, and interference The Transactional Model emphasizes the interactive and reciprocal nature of communication The Constructivist Model highlights the importance of interaction, cultural understanding, and personal knowledge construction in language learning Effective Communicator Traits A prepared communicator is organized, clear, concise, and punctual An ethical communicator is egalitarian, respectful, and trustworthy Lesson 1 8