ADM-201-v24.4.2_195-afukby.pdf

ClouCertified Practice Tests Salesforce Administrator Certification Practice Test Set 1 Question 1 The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answ...

ClouCertified Practice Tests Salesforce Administrator Certification Practice Test Set 1 Question 1 The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. Chatter Post B. Field Update C. Autolaunched Flow D. Email Alert Answer: B, D Question 2 Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? A. Use an interview flow to capture Case details. B. Configure Knowledge with articles and data categories. 1 ClouCertified Practice Tests C. Direct users to Global Search to look for similar cases, D. Create a custom object to capture popular Case resolutions. Answer: C Question 3 A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce? Choose 2 answers A. Log in as the user to unlock the user and reset the password. B. Reset the password policies to allow the user to login C Reset password on the user's record detail page. D. Use the unlock button on the user's record detail page. Answer: C, D Question 4 Once an opportunity reaches the negotiation stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes? A. Create a formula field to fill in the field for managers. B. Configure a validation rule to meet the criteria. C. Assign the Administrator profile to the managers. D. Make the field required for all users. Answer: B Question 5 A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the campaign, but add new Campaign Members or update Member Statuses. How can an administrator troubleshoot this problem? A Create a permission set to allow the user to edit Campaign Members. B. Provide the user access to both Leads and Contacts to edit all Members. C. Make sure the Marketing User Checkbox is checked on the user record page. D. Run a Campaign report and update any Member information via Data Loader. Answer: A 2 ClouCertified Practice Tests Question 6 The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact auto an opportunity is closed won. What automation tool best accomplishes this? A Process Builder B. Outbound Message C. Validation Rule D. Approval Process Answer: A Question 7 Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is la but the flow is not working property. What should the administrator do to identify the problem? A Set up email logs and review the send error logs. B. Use the native debug feature in the Flow Builder c. View the setup audit trail and review for errors. D. Review debug logs with the flow fogging level Answer: B Question 8 Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post upd restricting other employees from posting. What should the administrator create to meet this request? A. Chatter Stream B. Chatter Recommendations C. Chatter Broadcast Group D. Chatter unlisted Group Answer: C Question 9 When users log in to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers A. The role IP address restrictions B. The user's Two-Factor Authentication for API Logins permission C The user's profile login hours restrictions. 3 ClouCertified Practice Tests D The user's Two-Factor Authentication for User Interface Logins permission Answer: B.C Question 10 Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity Which type of field should an administrator create to accomplish this? A. Standard Account field B. O Cross-object formula field C. Master-detail relationship Field D. Custom Account field Answer: B Question 11 Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty? A. Use a formula as the default value of the warranty Expiration Date field. B. Create a formula field to display 1 year from the warranty purchased. C. Add a validation rule to ensure the Expiration Date field is populated. D. Include the warranty Expiration Date field on the mobile page layout. Answer: D Question 12 The IT manager at Universal Containers is doing an audit of the system's security. How should the administrator provide a summary of the org's security health? A. Change the Organization-Wide Default to private to restrict visibility B. Change the Organization-Wide Default to private to restrict visibility. C. Turn on Event Monitoring to track user events. D. C. Download the last six months of user login data. Answer. D Question 13 Cloud Kicks is introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a ne called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. 4 ClouCertified Practice Tests Which feature should the administrator use to implement this functionality? A. Junction object B. Parent campaign field C. Lookup relationship D. Master-detail relationship Answer. D Question 14 AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record. What should the administrator de to ensure the Market Segment field from a Lead is copied to the converted Account record in routine? A. Ensure the Market Segment field on the Lead is mapped to right field on Account. B. Ensure Account has a field that has the exact same name as the new Lead field. C. Write a Validation Rule to ensure the Account has a value in that field. D. Write a record-triggered now to copy the custom field from Lead to Account. Answer, A Question 15 Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy Information? A. Account and User B. Case and opportunity C. Individual, User, and Account D. Contact, Lead, and Person Account Answer, A Question 16 An administrator at Dream House Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement? A. Omni-Channel B. Knowledge Management C. Escalation Rules D. Territory Management Answer, A Question 16 5 ClouCertified Practice Tests An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use? A Flow Builder B. Automation Studio C Process Builder D. Workflow Answer, A Question 17 What are three characteristics of a master-detail relationship? Choose 3 answers A. Each object can have up to five master-detail relationships. B. The master object can be a standard or custom object. C. The owner field on the detail records is the owner of the master record. D. Permissions for the detail record are set independently of the master. E. Roll-up summaries are supported in master-detail relationships. Answer, B.D.E Question 18 Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the cor What feature should an administrator use to meet this request? A. Detail Column B. Bucket Column C. Filter Logic D. Group Rows Answer, B Question 19 The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured? A. Escalation Rules B. Business Hours C. Assignment Rules D. Case Queues Answer, C 6 ClouCertified Practice Tests Question 20 The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers A. Update the picklist value with a validation rule. B. Create a custom picklist field on Contact. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead object. Answer, B.C Question 21 At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be Opportunity upon lead conversion. NA What action should the administrator take to satisfy the request? A. Map the lead custom field to the product's product category field. B. Create a workflow to update Opportunity fields based on the lead. C. Create a custom field on the opportunity and map the two fields. D. Configure the product categories picklist field on the product. Answer, A Question 22 Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account pag Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? A. Shipments should have a lookup to Account. B. Accounts should have a lookup to Shipments. C. Accounts should have a master detail to Shipments. D. Shipments should have a master detall to Accounts. Answer, A Question 23 An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. 7 ClouCertified Practice Tests B. Existing field values will be deleted. C. Existing Auto Number field to Text is prevented. D. Existing field values will be converted, Answer, A Question 24 Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrat to show only the question that is needed. How should an administrator complete this? A. Use conditional visibility to hide the unnecessary question. B. Use a decision element and a new screen to show the proper question c. Use a new version of the flow for each scenario. D. Use branching in the flow screen to show the proper scenario. Answer, A Question 25 Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement? A. Auto-Response Rules B. Escalation Rules C. Assignment Rules D. Validation Rules Answer, B Question 26 Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers A. One page layout, two record types, one picklist B. Two page layouts, one record type, two picklists C. One record type, two profiles, one picklist D. Two permission sets, one record type, one picklist Answer, A. B Question 27 The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and cluttered. They have requested the administrator to simplify the process. 8 ClouCertified Practice Tests Which automation tool should an administrator use? A. Flow Builder B. Workflow Rule C. Validation Rule D. Approval Process Answer, A Question 28 Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers A. Prohibited password values B. Require use of Password Manager App c. Number of days until expiration D. Maximum invalid login attempts E. Password complexity requirements Answer, C.D.E Question 29 The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers A Back-up the Shoe Style values in existing records. B. Select the "Choose only one value checkbox on the picklist field. C, Reactivate the appropriate Shoe Style values after the field type changes. D. Change the field type from a multi-select picklist field to a picklist field. Answer, B.D Question 30 Cloud Kicks intends to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export? Choose 2 answers A. Metadata backups must be run via a separate process. B. Metadata backups are limited to sandbox refresh intervals. C Data export service should be run from a sandbox. 9 ClouCertified Practice Tests D. Data backups are limited to weekly or monthly intervals. Answer, B.D Question 31 Users at Cloud Kicks want to see information more useful for their role on the case page. How should an administrator make the pages more dynamic and easier to use? A. Add component visibility filters to the components. B. Remove fields from the record details component. C. Include more tab components with filters. D. Delete the extra components from the page. Answer, A Question 32 The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? A. Home Page B. Page Layout C. Lightning Page D. Component Filter Answer, C Question 33 An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission a factor authentication for APT Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers A. Users need to get a security token from a trusted network using Reset My Security Token B. Users need to connect an authenticator app to their Salesforce account. C. Users need to enter a verification code from email or SMS, whichever has higher priority D. Users need to download and instail an authenticator app on their mobile device. Answer, C.D Question 34 10 ClouCertified Practice Tests Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement? A. Create one record type with six Page Layouts. B. Create six record types, each with 1 page layout. C. Create two record types, each with 3 page layouts. D. Create three record types, each with 2 page layouts Answer, D Question 35 An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers A. Error condition formula B. Rule active date c. Formula return type\ D. Error message location Answer, A. D Question 36 A team of support users at Cloud Kicks is helping inside sales reps make follow- up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object How should an administrator provide proper access? A. Set up Manual sharing B. Configure permission sets C. Assign a new role D. Create a new profile Answer, B Question 37 Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers A. A user with the System Administrator profile. 11 ClouCertified Practice Tests B. A user with a manager role above the agent. C. A user with the Manage Cases permission D. A user with Read permission on the account C Answer, A.C Question 38 Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Create a custom Lightning App with the action. B. Modify compact Case page layout to include the action. C. Include the action in the Salesforce Mobile Navigation menu. D. Add the Salesforce Mobile and Lightning Experience action to the page layout. Answer, C Question 39 Sales managers would like to know what could be implemented to surface important values based on the stage of the oppor Which tool should an administrator use to meet this requirement? A. Opportunity Processes B. Dynamic Forms C. Path Key Fields D. Workflow Rules Answer, C Question 40 The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the to 'Audited', they would like the system to automatically update the Audited Date field on the account with today's date. Which tool should the administrator use to complete this automation? A. Formula Field B. Validation Rule C. Flow Builder D. Approval Process Answer, C Question 41 12 ClouCertified Practice Tests At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time- consuming task. What should the administrator use to deliver this requirement? A. Approval Process B. Prebuilt Macro C. Formula Field D. Flow Builder Answer, D Question, 42 Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified picklist? A. The Case record type is missing Closed as a picklist value. B. The Close Case page layout must be used to close a case C. The Show Closed Statuses in Case Status Field checkbox is set to the default. D. The Support Process being used omits Closed as a status chord Answer, A Question, 43 Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding the Contact Hierarchy? A. Customizing hierarchy columns changes the Recently Viewed Contacts list view. B. Contact Hierarchy is limited to only display 3.000 contacts at one time. C. Contacts displayed in the Contact Hierarchy are limited to record-level access by user D. Sharing settings are ignored by contacts displayed in the Contact Hierarchy. Answer, C Question, 44 Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue? A. Set temporary business hours for each time zone. B. Allow the reps to set business hours manually, 13 ClouCertified Practice Tests C. Create one set of business hours per time zone. D. Adjust the current business hours to accommodate the stern Time Zone Answer, C Question, 45 Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement? A. Define multiple record types. B. Create different user profiles. C. Assign Lightning pages as app default D. Update page layout assignments. Answer, C Question, 46 Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? A. Create a predefined case team and an assignment rule. B. Create a queue and a criteria-based sharing rule C. Create an auto-response rule and a public group D. Create a user-based sharing rule and an ad-hoc case team Answer, D Question, 47 The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers A. Weekly Data Export B. Data Loader C. Mass Delete Records D. Data Import Wizard Answer, B.C Question, 48 14 ClouCertified Practice Tests Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to interviewing. What will happen to the Chatter post in this situation? A. The pending Chatter post will be canceled. B. The pending Chatter post will be sent on the 10th of the month C. The pending Chatter post will be will be paused. D. The pending Chatter post will be sent in 30 days. Answer, A Question, 49 Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information A. Perform periodic data jobs to update campaign records. B. Create a roll-up summary field on Opportunity to Campaign C. Design a standard Campaigo report and add the value Won Opportunities in Campaign field. D. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won. Answer, C Question, 50 Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? Choose 2 answers A. Install in a sandbox. B. Download into a Trailhead Playground. C. Check edition compatibility. D. Test Drive in a production org. Answer, A.B Question, 51 Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues? A. Einstein Search Personalization 15 ClouCertified Practice Tests B. Einstein Opportunity Scoring C. Einstein Lead Scoring D. Einstein Activity Capture Answer, B Question, 52 Dream House Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. which two features should the administrator use to fulfill this requirement? Choose 2 answers A. Custom picklist B. Multi-select picklist C. Global picklist D. Dependent picklist Answer, A.C Question, 53 AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Create a queue for each team and assign account ownership to the queue. B. Enable and configure standard opportunity teams with splits. C. Propose the users manually share all their accounts with their teammates. D. Enable account teams and show the users how to set up a default account team. Answer, D Question, 54 AL An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this? A. Create a new page layout and a new section titled highlights panel. B. Make the field required and move it to the top of the page. C. In the Account object manager, create a custom compact layout. D. From the page layout editor, drag the field to the highlights panel. Answer, C 16 ClouCertified Practice Tests Question, 55 Which two objects are customizable the Stage Setup Flow? Choose 2 answers A. Campaigns B. Opportunities C. Campaign Members D. Leads Answer, B.D Question, 56 Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers A. Mark fields required on the page layout. B. Use validation rules. C. Use Flow to mark fields required. D. Enable guided selling. E. Configure Opportunity Path, Answer, A. B.E Question, 57 An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete record What should the administrator do to control Delete access? A. Edit the profile for the users to remove Delete access from the objects. B. Use a muting permission set with a permission set group to mute selected permissions. C. Create a new permission set that has Delete access deselected for the objects. D. Create a new role that prevents Delete permissions from rolling up to the users, Answer, C Question, 58 Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the Private. How should the administrator accomplish this? 17 ClouCertified Practice Tests A. Change the organization-wide default for Opportunity from Private to Public Read/Write to open up access for the subject matter experts B. Create a new role for the subject matter experts and give them access to the records with an owner-based sharing rule. C. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule. D. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing Answer, C Question, 59 AW Computing would like to improve its Case Lightning record page by including: A filtered component to display a message in bold font when a Case is saved as a critical record type. A quick way to update the Account status from the Case layout. Which two components should an administrator use to satisfy these requests? Choose 2 answers A. Record detail B. Related record C. Rich text D. Related list C Answer, B.C Question, 60 The VP of sales at Dream House Realty has requested a dashboard to visualize enterprise sales across the different teams. The key ple data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? A. Stacked Bar B. Gauge C. Table D. Donut Answer, B Question, 61 Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal What feature should the administrator use to meet this requirement? A. Stages 18 ClouCertified Practice Tests B. List Views C. Splits D. Queues Answer, C Question, 62 Northern Trail Outfitters uses a custom obfect Invoice to collect customer payme System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement? A. Require the field on the record type. B. Create a Process Builder to set the field. C. Define an approval process for the field. D. Make the field universally required. Answer, C Question, 63 The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? A. Email Alerts B. Auto-Response Rules C. Rules Knowledge D. Articles Assignment Answer, B Question, 64 Cloud Kicks has the organization-wide sharing default set to private on the Shoe object. The sales manager should be able to containing shoe records for all of the sales reps on their team. Which three items should the administrator configure to provide appropriate access to the report? Choose 3 answers A. Report Subscription B. Folder Access C. Role Hierarchy D. Field-Level Security 19 ClouCertified Practice Tests E. Custom Report Type Answer, B.C.D Question, 1 Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. A Which two tools should an administrator use to build this solution? Choose 2 answers A. validation Rule B. Quick Action C. Approval Process D. Flow Balder Answer, C.D Question, 2 The administratorat Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not Search Engine, this pickdist should be hidden. How should the administrator complete this requirement? A. Configure a picklist for Specific Search Engine, and use a vališation rule to conditionally show only when lead Source is Search Engine B. Use as assignment element, one for whet leed sostot is Search Engine and one for everything else C. Essig decision denient to direct the user to a second screen told Specific Search Engine only when leas See D. Create a picklist for Specific Search Engine and it so that only shown when Lead Source is Search Answer, C Question, 3 Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers A.One record type we profile, one picklist B. One page layout, two record types, one picklist C. Two permission sets one record type, one picklist D. Two page layouts, one record type, two picklists Answer, B.D Question, 4 The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce org? A. Users profile requires a sharing rule for Accounts. 20 ClouCertified Practice Tests B. Users profile requires permission to the Account object. C. Uses roles are low on the role hierarchy. D. Organization-wide defaults are set to private. Answer, B Question, 5 Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object. What should the CK administrator use to represent that Contacts can be interested in multiple pieces of Merchandise? A. Hierarchy column B. Lookup filter C. Formula feld D. Junction obiect Answer, C Question, 6 Universal Containers is trying to improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on How should the administrator improve on the current implementation A. Review which status choices are needed for each record tube and create support processes for each that is necessary B. Create a Screen Flow that shows only the correct value for us and surface the flow in the bar of the console C. Ede the status choice section the record type C. Reduce the rate of case stat values to five Answer, A Question, 7 Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. EK has run once a week to count the number of open cases related to an account How should the administrator recommend automating this business process? A Configure a scheduled flow in Flow Builder B. Set up a scheduled process in Process Builder C. Create a workflow rule with an outbound message D. Use a process to update the account when it is edited Answer, C 21 ClouCertified Practice Tests Question, 8 At Universal Containers, there is a custom field on the lead named Product Category Management wants this information to be part of the Opportunity upon lead conversion What action should the administrator take to satisfy the request A. Create a custom field on the Opportunity and map the two fields. B. Create a workflow to update Opportunity fields based on the lead C. Configure the product categories Dickiest field on the produce D. Map the lead customed to the products product category bele. Answer, D Question, 9 Universal Containers has two sales teams, sales team A and sales team 3. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How should the administrator share records shed by Sales team A with sales team b? A. Hierarchical sharing B. Use manual sharing C. criteria-based chain D. owner-based sharing Answer, D Question, 10 An administrator at Cloud Kicks own production that is supposed to create new records. However, no new records are being created What could the issue be? A.The low is active. B. The flows read only C. The flow trigger is missing D.The laurel decimated Answer, A Question, 11 The administrator at Universal Containers has created two objects: Containers_c and Purchase_c. Management has requested that all container records display on purchase records in Salesforce. Which type of relationship between Containers and Purchase_c should satisfy the requirement? A. Roll up Summary field B. Formula field C. Master detail field 22 ClouCertified Practice Tests D. Lookup field Answer, B Question, 12 An administrator at Dream House Realty needs to create customized pages for the Salesforce mobile app. Which two types of pages cauild an administrator build and customize using the Lightning App Builder Choose 2 answers A. App page B. User page C. Dashboard page D. Record page Answer, A.B Question, 13 The service manager at Ursa Major Solar wants to let customers know that they have received the cases via emait and their website. Medium priority and high- priority Cases should receive different email ne than to priority cases. The administrator has created three email templates for this purpose, How should an administrator configure this requirement A. Include three assignment rules that fine what cases se template for each rate B. Create an auto-recover Cortisone three template for each it entre C. Confute wer e that wha kriteria and setter for case priority Select the appropriate t ed. Add a Fervor case pronto. Select the appropriate am at n teria Terminate and set a filter for case priority Select D. Ads three to response run figure a appropriate email ate from the Answer, B Question, 14 An administrator at Dream House Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement? A. Omni-Channel B. Territory Manager C Escalation Rules D.Knowledge Manag Answer, A Question, 15 23 ClouCertified Practice Tests The administer cold kicks has a custom pickiest field on land which is missing on the contract when leads are converted Which two items should the administer do to mack sure these value are populated, Choose 2 answers A. Set the pickiest field to be required on the lead object B. create a custom picklist field on Contact C. Update the picklist value with a rule D. Map the picklist field on the lead on the Constrat Answer, B.D Question, 16 An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records What should the administrator de to meet this requirement? A. Give the user View All access and assign them to the highest role in the role hierarchy. B. Create and assign a custom profile with Delete access removed for each object. C. Assign the standard System Administrator profile to the analytics user. D. Create and assign a permission set that includes Read, Create, and Edit access. Answer, B Question, 17 Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Communities B. Consultants C. Components D. Customers Answer, B.C Question, 18 Ursa Major Solar offers amazing experences for all of its employees. The employee engagement committee wants to post updates whi restricting other employees from posting What should the administrator create to meer this request? A Chatter Recommendations B Chatter Broadcast Group C. Chatter Strean D. Chatter Linisted Group Answer, B 24 ClouCertified Practice Tests Question, 19 Northern Trail Outfitters has a custom Guick action on Account that creates a new case A How should as administrata make the c avable sin the Salesforce mobile app? A. Create a custom lighting App with the action B. Include the action in the Salesforce Beabile tavlestion C. Modify compact Case pace layout to include the act D. Add the Salesforce Mobile and lightning Experience action to the page lave Answer, B Question, 20 When a sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched which automation tool should an administrator use to build this discount calculator screen? A. Flow Builder B. Plato Event C.Process Builder D. Workflow Rule Answer, A Question, 21 Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities What she A an administrator suggest to meet this request A. Make the field editable on nave layouts, B. Create a custom tied on Opportunity C. Define a new Stages vatifutureira divert D. Configures forcing support Answer, A Question, 22 The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master to a lookup Which scenario could prevent the administrator from fulfilling this requirement? A. Roll-up Summary fields exist on the master object B. A junction object is required to support the lookup. C. The lookup field is required for saving records 25 ClouCertified Practice Tests D. The lookup held in all the records contains a value Answer, A Question, 23 The Marketing team at Cloud Kicks uses campaigns to generate product interest They want custom picklist values for the campaign memb Status Field for each campaign they run Currently, they ask the administrator to add or delete picklist values, but this is very time consuming Which we user permissions should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answer A. Create and edit for campaign Member B. Marketing user reature license C. customize Application permission D. edit permission for campaigns Answer, A.D Question, 24 Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 mouth How should the administrator address this requirement? A. Set the Fiscal Year to Standard and the duration to 12 months. B. Set the Fiscal Year to Custom and the starting month as February. C. Set the Fiscal Year to custom and the duration to 4 quarters. D. Set the Fiscal Year to Standard and the starting month as February Answer, D Question, 25 Universal Containers wants to prevent its service team from accessing deal no deal records. While service users are unable to access deal they are able to find seal records is a search What option should the administrator adjust to fully restrict aces? Permissions and tab s y B. Record settings and search and C. Page layouts and field-level secure D. App permissions and search terms Answer, C Question, 26 Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as dosed lost 26 ClouCertified Practice Tests which automation solution should an administrator use to implement this request? A. Outbound Message B. Show Builder C. Quick Action D. Workflow Rules Answer, B Question, 27 An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network What are we considerations for this configuration? Choose 2 answers A. IP address restrictions are set the profile or globally for the org. B. Enforce Login IP Ranges on Every Request must be selected to enforce 1 P restrictions C. Restrict 2 Security keys on the user's profile to enforce login hours D. , Assign single signed to a permis set to allow users to log in when outside the network Answer, A.B Question, 28 The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? A. Lead Conversion B. Require Field C. Workflow Rule D. Validation Rule Answer, D Question, 29 Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard What are the two reasons this is likely to occur? Choose 2 answer A. The dashboard reeds to be refreshed. B. The running dashboard user and vene have different permission C. report needs to be refreshed D. The current user does not have access to the report folder. 27 ClouCertified Practice Tests Answer, A.B Question, 30 What are three settings an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 answers A. Enable the organizations demand approval response setting. B. Specity initial submission actions within the approval process. C. Update the organization's Charter settings to allow approvals. D. Create flow to automatically approve all records Add the items to Approve component to the approvers Home page Answer, A.C.E Question, 31 The Human Resources department at Northern Trait Outfitters wants employees to provide feedback about their managers using a object in Salesforce. It is important that managers are unable to see the feedback records from their statt. How should an administrator configure the custom object to meet this requirement? A. Uncheck Grant Access Using Hierarchies. B. Set the Default External Access to Private C. Configure an owner-based sharing rule D. Define a criteria-based sharing rule! Answer, D Question, 32 Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. External lookup B. Geofence C. Custom address D. Geolocation Answer, D Question, 33 Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator de to satisfy this requirement? A. Create a user based sharing rule and an ad-hoc case team 28 ClouCertified Practice Tests B. Cetacean toen we and a public group. C. Crente press ten assament rule D. Creat and a criteria base sharing rate, Answer, A Question, 34 A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? Choose 2 answers A. Resetting the password will change the user's password policy. B. Resetting stocked our user's password automatically unlocks the user's account. C. After resetting a password, the user may be returned to activate their device to successfully link to Salesforce D. Single sign on users can reset the passwords using the forgot password Answer, B.D Question, 35 An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. B. Existing field values will be converted, C. Existing Auto Number field to Text is prevented D. Existing field values will be deleted Answer, A Question, 36 The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team the Lightning record bage layout What should the administrator use to fulfill this request? A. Record Type Assignmerg B. Sharing Settings C. Page Layout Assigen D. Component Visibility Answer, D 29 ClouCertified Practice Tests Question, 37 ported without errors even though The standard Lead Rating field has pickiest values of Hot, Warm, several records had the value of Unrated in the Rating field. How were these records added without error. A. The Restricted picklist checkbox was unchecked B. The Add to All Record Types checkbox was selected C. Field-level security was set to Visible for all prontes, D. data pacifist value set was used to donate the tea Answer, A Question, 38 Northern Trail Outfitters uses a custom object Invoice to System field needs to be filled in on every in omer payment information from an external biling system. The Billing How should an administrator ensure this returner. A Create a Process Builder to set the field B. Require the field on the record type C. Define an approval process for the field D. Make the field universally required Answer, C Question, 39 Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stag Which two steps should the administrator configure to meet this requirement? Choose 2 answers A Create a custom object for shoe designs. B. custom bokup field for shoe designs on the Product object. C. Add custom master detail field for shoe designs on the Product object. D. Use the standard object for designs, Answer, A.C Question, 40 The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issu What should the administrator suggest to meet these requirement A Email Alerts B. Knowledge Artides 30 ClouCertified Practice Tests c. Assignment Sites D. Auto Response Rules Answer, D Question, 41 Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement? A. Add a Partner_Discount field to the Opportunity B. Build separate reseller partner products. C. Use a different Opportunity record type D. Create a separate PriceBook for reseller partners. Answer, D Question, 42 Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain What type of relationship should the administrator make between Shipments and Accounts? A. Shipments should have a lookup to Account B. Accounts should have a lookud to Shiens C. Shipments should have a master detail to Accounts D. Accounts should the master detait to Shits Answer, A Question, 43 The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers A. Reactivate the approprate Shoe Style values after the field B. type changes, Change the field type from a multi select picklist field C. to a picklist field. Select the choose only one value checkbox on the picts held D. Back up the Shoe Style walons in ensang records, Answer, B.C Question, 44 Northern Trail Outfitters has two different sales processes ong for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. 31 ClouCertified Practice Tests What should an administrator configure to meet these regarements. A Public groups to limit record types and sales processes for opportunities B. Different page layouts that control the picklist values for the opportunity types C. Separate record types and sales processes for the different types of opportunities D. rules that ensure that uses alere curata sales stage information Answer, C Question, 45 Executives at Cloud Kicks have reported that theur dashboards are showing inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers A. Create a new report folder with viewer access B. Move the dashboard to the user's private folder C. Hove the dashboard reports to the view-only folder D. Change the dashboard to be a dynamic dashboard Answer, A.C Question, 46 What are three characteristics of a master-detart relationship? Choose 3 answers A Each object can have up to five master-detail relationships. B. Permissions for the detail record are set independently of the master C. Roll-up summaries are supported in master detail relationships D. The owner field on the detail records is the owner of the master record E. The master object can be a standard or custom object Answer, B.C.E Question, 47 AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts A. Enable Contacts to multiple Accounts Use B. a partner community to track the Contact C. Create a new contact ecord for R ency D. Create a sunction object to track t-to-tany relationship 32 ClouCertified Practice Tests Answer, A Question, 48 The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for running an event report, they want to reference fields from the associated contact record. What should the administrator de to pull contact Fields into the aistom report? A. Edit the custom Event report type and add fields related via lookup. B. Create a new report type with Event as the primary object and Contact » a related object. C. Use a dashboard with filters to show Event and contact data as requested D. Configure formula fields on Event to populate contact information Answer, A Question, 49 Ursa Major Solar has service level agreements (SLA) that are routed to support queues, Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tien queue. Which feature should be used to fulfill this requirement A. Auto-response rule B. Case escalation rule C. Einstein Case Routing D. Case assignment rule Answer, B Question, 50 Cloud Kicks wants users to only be able to choose Oppa tunity stage closed won if the Leat source has been selected. How should the administrator accomplish this goat A. Change the Opportunity stage field to read only on the page layout B. Configure a validation nute requiring tead s ee when the stage is set to closed C. Make Lead source a dependent plekist to the Opportunity stage field. D. Modify the Goportunity stage a dependent paklistes the lead source field Answer, B Question, 51 What should an administrator use as an identifier when importing and updating records from a separate financial A. Rich Text field 33 ClouCertified Practice Tests B. B. External ID C. Auto Number field D. I D Record Answer, B Question, 52 An administrator at Cloud Kicks needs to export a Fate of close wen opportunities from the last 90 days. The file should include the Opportunity Name ID Close Data, and Amount How should the administrator export this file A. Data Export Service B. Data Export Wizard C. Data import Writera D. Data toader Answer, D Question, 53 Sales users at Universal Contawers are reporting that it is taking a long time to edit opportunity records. Normally, the only Field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers A. Configure an autolaunched liow for Opportunity editing B. Path for Stage to the opportunity record page C. Create a simplised opportunity page layout D. Use a Kanban list view for Opportunity Answer, A. D Question, 54 Northern Trait Outfitters has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads What approach should an administrator take to meet this requirement? A. Create a separate Lead Lightning App. B. Define a record type and assign it to the interns C. Update the active Lead Assignment Rutes D. Set up Web-to-Lead for the intensose Answer, B Question, 55 34 ClouCertified Practice Tests The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity same edit without recerving an error strator attempted the How can the administrator validate the error the user is receiving A. Review the sharing model B. View the setup audit trad. C. Eor the page layout D. Log inas the user Answer, D Question, 56 Users at Cloud Kicks want to be able to create a task that will repeat every weaks What should an administrator do to meet this requirement A Workflow rule to create recurring tasks B. Enable Creation of Recurring Tasks C. flow to create recurring tasks Da D. Turn on Recurring Activities Answer, B Question, 57 Ursa Major Solar classifies its accounts as Silver Gold, or Platinum level. When a new case is created for a Silver or Gold partner, I should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this? A. Assignment Rules B. Case Rules C. Workflow Rules D. Escalation Rules Answer, A Question, 58 The sales director at Cloud Kicks wants to be able to predict upcoming revenue in benchmark how reps are performing. several fiscal quarters so they can set goals and Which two features should the administrator configure? Choose 2 answers A. Opportunity List View 35 ClouCertified Practice Tests B. Forecasting C. Opportunity Stages D. Sales Quotas Answer, B.D Question, 59 An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow What flow element should the administrator ada A Get Records B. Update Records C. Assignment D. Create Records Answer, A Question, 60 Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient to find documentation and similar cases from the Case page layout. How should an administrator meer this requirement A. Use an interview flow to capture Case details B. Create a custom object to capture popular case resolution C. Configure Knowledge with articles and data categories, D. Direct users to Global Search to look for similar cases Answer, D Question, 61 A contact with a tale of CEO is created, the contact's account record Northern Trail Outfitters has asked an ade gets updated with the CEO's name Which feature should an administrator use to invenient this request A. Validation Rule B. Process Builder C. Quick Action D. Horidow Rule Answer, B Question, 62 36 ClouCertified Practice Tests The center Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner What should an administrator add to the dashboard to fulfill the request? A. Dashboard Filter B. Bucket Column C. Dashboard Component D. Combination Chart Answer, A Question, 63 The events manager at DreamHouse Realty has shot lead from a successful open house that needs to become a Contact with an associated Opportunity How should this be accomplished from the Campaign keeping the associated Campaign Member history? A. Clone the lead, and convert the closed revend to a Contact B. Delete the lead and create a new Cantact and opportunity C. Add a Contact froin the Campaign Member Deter page D. Convert the lead from the caraign Member Detail page: Answer, D Question, 64 An administrator supporting a global team of Salesforce users has been asked to configure company settings. Which two options should the administrator configure? Choose 2 answers A. Login Hours B. Password Policy C. Currency locally D. Default Language Answer, C. D Question, 65 When a Cloud Kicks opportunity cioses, the compafly would like to automatically create a renewal opportunity Which two automation tools should an administrator ese to accomplish this request? Choose 2 answers A Process Builder B. Flow Builder 37 ClouCertified Practice Tests C. Woodrow Rule D. Approval Process Answer, A. B Set 2 Question, 1 DreamHouse Realty needs to use consistent picklist values in the Category field on Accounts and Cases, with values respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 answers A. Dependent picklist B. Custom picklist C. Multi-select picklist D. Global picklist Answer, B.D Question, 2 Universal Container's administrator has been asked to create a many-to-many relationship between two existing custom Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers A. Create two master-detail relationships on the new object. B. Create two lookup relationships on the new object. C. Create URL fields on a custom object. D. Create a junction with a custom object. Answer, A.D Question, 3 Cloud Kicks has two different support teams with different case stages and data points they need to capture for resolution. How can an administrator configure this? A. Make the data points collected required fields for their respective team to ensure they are filled in upon case closure. B. Add the users for the support processes into two different queues to access the correct case types. C. Set up one support process with the case stages from both teams so that everyone can use the same page layout. 38 ClouCertified Practice Tests D. Create two support processes with different stages and page layouts to capture the necessary information Answer, D Question, 4 Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that energy markets. The services team also wants to use Opportunity to track installation. All three teams will need to use different stages. How should the administrator configure this requirement? A. Create three sales processes. Create three record types and three page layouts. B. Create one sales process. Create three record types and three page layouts. C. Create three sales processes. Create three record types and one page layout. D Create one sales process. Create one record type and three page layouts. Answer, B Question, 5 An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The se manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find Account page. How should the administrator accomplish this? A. In the Account object manager, create a custom compact layout. B. Make the field required and move it to the top of the page. C. From the page layout editor drag the field to the highlights panel. D. Create a new page layout and a new section titled highlights panel. Answer, A Question, 6 An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers A. Formula return type B. Error message location C. Rule active date D. Error condition formula Answer, B.D Question, 7 Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on opportunity. 39 ClouCertified Practice Tests Where should an administrator update the option in the picklist? A. Record type B. Picklist value sets C. Fields and relationships D. Related lookup filters Answer, A Question, 8 Which setting on a profile makes a tab hidden in the All App Launcher or visible in any app, but still allows a user normally be found under this tab? A. Org-wide Defaults B. App Permissions C. Tab Settings D. Object Permissions Answer, C Question, 9 Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement? A. Auto-response rule B. Case assignment rule C. Einstein Case Routing D. Case escalation rule Answer, D Question, 10 An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Supp and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, an Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should b view and edit all reports Which two ways should these folders be shared? Choose 2 answers A Share the Support Reports folder with Support Managers with Edit Access. B. Share the Support Reports folder with Support Agents with View Access. C. Share the R&D folder with Support Managers with Edit Access 40 ClouCertified Practice Tests D. Share the Helpdesk folder with Support Agents with View access Answer, A. D Question, 11 The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, the users are able to access the report. Which two options could cause this issue? Choose 2 answers A. The org has reached its limit for custom report types. B. The user's profile is missing View access. C. The custom report type is in development. D. The report is saved in a private folder. Answer, B. D Question, 12 Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available? A. Search for licenses types in setup B. Usage-based entitlements related list in company information C. User licenses related list in company information D. User management settings in setup Answer, C Question, 13 Cloud Kicks' executives have noticed the opportunity Expected Revenue field displays incorrect values. How should the administrator correct this? A. Change the probability associated with the stage. B. Adjust the forecast category associated with the stage. C. Update the expected revenue associated with the stage. D. Modify the closed won value associated with the stage. Answer, A Question, 14 Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Include the action in the Salesforce Mobile Navigation menu 41 ClouCertified Practice Tests B. Create a custom Lightning App with the action C. Add the Salesforce Mobile and Lightning Experience action to the page layout D. Modify compact Case page layout to include the action Answer, C Question, 15 Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them the View and Edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? Choose 2 answers A. Utilize a list view where lead status equals Qualified B. Find them in the global search results. C. Use the Data Import Wizard D. Search the Recent Records component on the homepage Answer, A.B Question, 16 Dream House Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request? A. Add a delegated approver for the next approver in the process. B. Update the field-level security to view on fields that are updated in the process. C. Review the page layout to ensure the fields updated in the process are visible. D. Check if the user in the next approver is inactive or missing. Answer, D Question, 17 An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing Auto Number field to Text is prevented. B. Existing field values will remain unchanged. C. Existing field values will be converted, D. Existing field values will be deleted. Answer, B Question, 18 42 ClouCertified Practice Tests Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forwa unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers A Configure Opportunity Path. B. Enable guided selling. C. Mark fields required on the page layout. D. Use validation rules. E. Use Flow to mark fields required. Answer, A.C.D Question, 19 Which two actions should an administrator perform with Case escalation rules? Choose 2 answers A. Change the Case Priority. B. Re-assign the case. C. Send email notifications. D. Re-open the case. Answer, B.C Question, 20 Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader expected and can see all cases on their group's dashboards What could be causing reps to have inappropriate access to data on dashboards? A. Dashboard Subscriptions B. O Dynamic Dashboards C. Dashboard Filters D. Public Dashboards Answer, B Question, 21 Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrat to show only the question that is needed. How should an administrator complete this? A. Use a decision element and a new screen to show the proper question B. Use conditional visibility to hide the unnecessary question. C. Use a new version of the flow for each scenario. 43 ClouCertified Practice Tests D. Use branching in the flow screen to show the proper scenario. Answer, B Question, 22 The administrator at AW Consulting has created a custom pickles field. Business users have requested that it be a text administrator attempts to change the field type but is unable to because it is referenced by other functionalities. Which functionality is preventing the field type from being changed? A. Visual force B. JavaScript C. Formula fields D. Record types Answer, B Question, 23 Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? A. Page Layout Editor B. Search Layout Editor C. Compact Layout Editor D. Related Look up Filters Answer, A Question, 24 An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any What should the administrator do to meet this requirement? A. Give the user View All access and assign them to the highest role in the role hierarchy. B. Assign the standard System Administrator profile to the analytics user. C. Create and assign a custom profile with Delete access removed for each object. D. Create and assign a permission set that includes Read, Create, and Edit access. Answer, C Question, 25 Northern Trail Outfitters wants to know the average stage duration for all closed opportunities. How should an administrator support this request? 44 ClouCertified Practice Tests A. Add formula fields to track Stages on each Opportunity. B. Refresh weekly reporting shapshots for Closed Opportunities. C. Run the Opportunity Stage Duration report. D. Use Process Builder to capture the daily average on each Opportunity. Answer, C Question, 26 The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by and owner. What should an administrator add to the dashboard to fulfill the request? A Combination Chart B. Dashboard Component C. Bucket Column D. Dashboard Filter Answer, D Question, 27 Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same role administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see records the user worked on before leaving the company. What is the likely cause? A. The records were manually shared with the user. B. Permission sets were removed when the user was deactivated. C. The stage of the Opportunity records was changed to closed lost. D. The record type of the Opportunity records was changed. Answer, A Question, 28 Which tool should an administrator use to identify and fix potential session vulnerabilities? A. Organization-Wide Defaults B. Setup Audit Trail C. Security Health Check D. Field History Tracking Answer, C Question, 29 45 ClouCertified Practice Tests An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader? A. Reset their password and their security token. B. Append their security token at the end of their password to login. C. Use the Data Import Tool to mass import custom object records. D. Add a permission set that allows them to import data. Answer, A Question, 30 At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be Opportunity upon lead conversion. What action should the administrator take to satisfy the request? A. Create a custom field on the Opportunity and map the two fields. B. Map the lead custom field to the product's product category field. C. Create a workflow to update Opportunity fields based on the lead. D. Configure the product categories picklist field on the product. Answer, A Question, 31 Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers A. Add Cases to the existing queue as available object. B. Create a new queue and add Cases as an available object. C. Configure a flow to assign the cases to the queue. D. Use assignment rules to set the queue as the owner of the case. Answer, C.D Question, 32 The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured? A. O Assignment Rules B. Case Queues 46 ClouCertified Practice Tests C. Business Hours D. Escalation Rules Answer, A Question, 33 Cloud Kicks has the organization-wide defaults for Opportunity set to Private. Which two features should the administrator use to open up access to opportunity records for sales users working Choose 2 answers A. Sharing set B. Sharing rules C. Role hierarchy D. Profiles Answer, B.C Question, 34 A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to Salesforce? A. Manual Import B. Data Import Wizard C. Data Loader D. Dataloader.io Answer, B Question, 35 Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of sales requested information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers A. Add the Opportunity Contact Role related list to the Opportunity page layout. B. Add the campaign Member related list to the Opportunity page layout. C. Customize Campaign Member Role. D. Customize Campaign Role. E. Customize Opportunity Contact Role Answer, A.E Question, 36 47 ClouCertified Practice Tests The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? A. Knowledge Articles B. Email Alerts C. Auto-Response Rules D. Assignment Rules Answer, C Question, 37 The administrator at AW Computing Wants Account details, related lists, and Chatter feeds to each appear on separate tabs Account. Which type of page should the administrator create? A. Lightning page component B. Lightning page tab C. Lightning app page D Lightning record page Answer, B Question, 38 An administrator at Cloud Kicks wants to deactivate a user who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers A. The user is assigned in a workflow email alert. B. The user is in a custom hierarchy field. C. The user is the highest role in the role hierarchy. D. The user is part of a territory hierarch Answer, A. B Question, 39 Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers A. Request B. Contract C. Case Account E Ticket Answer, B. C.D 48 ClouCertified Practice Tests Question, 40 Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information? A. Create a roll-up summary field on Opportunity to Campaign. B. Perform periodic data jobs to update campaign records. C. Design a standard Campaign report and add the Value Won Opportunities in Campaign field. D. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity is won. Answer, C. Question, 41 Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but resolved if the users entered more information on the account before starting the flow. How should the administrator address this issue? A. Use a fault connector and display a screen with text explaining what went wrong and how to correct it. B. Uncheck the End User Flow Errors box in Setup. C. Remove validation rules so that the users are able to proceed without complete records. D. Create a permission set to allow Answer, A Question, 42 Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement? A. Validation Rules B. Auto-Response Rules C. Escalation Rules D. Assignment Rules Answer, C Question, 43 Dream House Realty wants to offer a form on its Experience Cloud site where inspectors will submit findings from a proper Which feature should an administrator place on the page to fulfill this requirement? 49 ClouCertified Practice Tests A. Related List B. Record Detail C. Auto launched Flow D. Screen Flow Answer D Question, 44 Dream House Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to project within 30 days and has maxed out its budget for the year. Which AppExchange item should help the administrator meet the request? A. Bolt Solutions B. Lightning Community C. Lightning Data D. Flow Solutions Answer, D Question, 45 Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent Referral also needs to be updated. Which automation solution should an administrator use to meet this request? A. Workflow Field Update B. Process Builder C. Approval Process D. Lightning Web Component Answer, B Question, 46 AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost. How should an administrator configure this requirement? A. Check the required checkbox on the Loss Reason field in Object Manager. B. Select the required checkbox next to the Loss Reason field on the page layout. C. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank. D. Configure a workflow rule to display an error if Loss Reason is blank. Answer, C Question, 47 50 ClouCertified Practice Tests Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates restricting other employees from posting. What should the administrator create to meet this request? A. Chatter Broadcast Group B. Chatter Recommendations C. Chatter Unlisted Group D. Chatter Stream Answer, A Question, 48 The Sales manager at Dream House Realty wants the sales users to have a quick wa expected to close in the next 90 days. What should an administrator do to accomplish this request? A. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities. B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements. C. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop. D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria. Answer, C Question, 49 An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? A. Approval Process B. Outbound Message C. Flow Builder D. Process Builder Answer, C Question, 50 What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers A. Only standard objects support master-detail relationships 51 ClouCertified Practice Tests B. A new standard object can be created C. Standard objects are included with Salesforce. D. Custom and standard objects have standard fields. Answer, C.D Question, 51 Dream House Realty (DR) develops town center projects all over the country and would like to use Salesforce to track this development DR needs to track the full properties and the buildings on each property. How should the administrator relate the two objects to each other? A. Create a lookup relationship from the building to the property. B. Create a master.detail relationship from the building to property. C. Create a junction relationship between the building and property. D. Create a hierarchical relationship from the building to property. Answer, B Question, 52 Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped user is directed to the second screen. How should the administrator configure the decision element? A. Use the equals operator and (15GlobalConstant. True) as the value. B. Use the equals operator and "High Value Customer" as the value. C. Use the contains operator and "High Value Customer" as the value. D. Use the contains operator and {$GlobalConstant.False) as the value. Answer, A Question, 53 The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on They want to send different messages based on the Lead Industry field value. What should an administrator configure to meet this requirement? A. Use a validation rule to trigger workflow to email the lead. B. O Configure an auto-response rule to email the lead. C. Add a public group and Process Builder to email the lead. D. Create an assignment rule to email the lead. Answer, B 52 ClouCertified Practice Tests Question, 54 Universal Containers has a Contact Lightning record page with a component that shows Linkedin data. The sales team woul show this component to sales users when they are on their mobile phones. Which two solutions should the administrator use to fulfill this requirement? Choose 2 answers A. Filter the component visibility with User > Role > Name Sales User. B. Filter the component visibility with View Mobile/Tablet C. Filter the component visibility with Form Factor - Phone. D. Filter the component visibility with User > Profile > Name + Sales User Answer, C.D Question, 55 The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce Which two solutions should the administrator use to ensure users are able to do this? Choose 2 answers A. Disable Shared Activities B. Enable Creation of Recurring Tasks in Activity Settings C. Turn on Task Notifications Service D. Add Create Recurring Series of Tasks field on page layouts Answer, B.D Question, 56 The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce. What should the administrator do to identify why the user is unable to log in? A. Pull the password history to ensure the password policy was followed. B. Review the login history for the user. C. Reset the security token for the profile. D. Check the attempted logins by running the setup audit trail. Answer, B Question, 57 Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be managers and directors. Which two tools should an administrator configure? Choose 2 answers A. Quick Action 53 ClouCertified Practice Tests B. Email Alert Action C. Outbound Message D. Approval Process Answer, C.D Question, 58 Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request? A Predefined Field Values B. Global Value Picklists C. Dependent Picklists D. Validation Rules Answer, D Question, 59 What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist? Choose 2 answers A. Auto updates will be made to Visualforce references to prevent data loss. B. There will be no data loss with use of a global value set. C. Any list view based on the custom field is deleted. D. Assignment and escalation rules may be affected. Answer, A. D Question, 60 Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers A. A user with the System Administrator profile. B. A user with Read permission on the account. C. A user with a manager role above the agent. D. A user with the Manage Cases permission, Answer, A.D Question, 61 54 ClouCertified Practice Tests An administrator at Universal Containers needs an automated way to delete records based on field values What automated solution should the administrator use? A. Process Builder B. Automation Studio C. Workflow D. Flow Builder Answer, D Question, 62 An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities of $500,000. What should the administrator configure to meet this requirement? A. Set up Big Deal Alerts for the amount. B. Opportunity warnings in Kanban View C. Key Deals component on the homepage D Enable Opportunity Update Reminders, Answer, A Question, 63 A sales rep has left the company and an administrator has been asked to re- assign all their accounts and opportunities to a new sales and keep the teams as is. Which tool should an administrator use to accomplish this? A. Mass Transfer Tool B. Dataloader.io C. Data Import Wizard D. Data Loader Answer, A Question, 64 The sales team at Ursa Major Solar has asked the administrator to automate an outbound message. What should the administrator utilize to satisfy the request? A. Process Builder B. Recorded-triggered flow C. Task Assignment D. Case Auto-Response Rule 55 ClouCertified Practice Tests Answer, B Question, 65 An administrator has reviewed an upcoming critical update. How should the administrator proceed with activation of the critical update? A. Activate the critical update in production. B. O Activate the critical update in a sandbox. C. Allow the critical update to auto-activate in a sandbox. D. Allow the critical update to auto-activate. Answer, B Set 3 Question: 1. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers A. Create a custom picklist field on Contact. B. Update the picklist value with a validation rule. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead Object. Answer : AC Question: 2. Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation? A. Reduce the number of case status values to five. 56 ClouCertified Practice Tests B. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console. C. Review which status choices are needed for each record type and create support processes for each that is necessary. D. Edit the status choices directly on the record type. Answer :C Question: 3. An administrator wants to createThursday, December 9, 2021 a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal? A. Process Builder B. Approval Process C. Outbound Message D. FLOW BUILDER Answer :D Question: 4. The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfil this request? A. Sharing settings B. Page Layout Assignment C. Component Visibility D. Record Type Assignment Answer :C Question: 5. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement? 57 ClouCertified Practice Tests A. Assignment Rule B. VALIDATION RULE C. Field-Level Security D. Approval Process Answer :B Question: 6. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting Which two options should the administrator configure to meet these requirements? Choose 2 answers A. Customize Campaign Member Role. B. Add the Campaign Member related list to the Opportunity page layout. C. Customize Campaign Role. D. CUSTOMIZE OPPORTUNITY CONTACT ROLE. E. Add the Opportunity Contact Role related list to the Opportunity page layout. Answer : DE Question: 7. The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use? A. Email-to-Case B. Assignment Rules C. Auto-Response Rules D. Web-to-case 58 ClouCertified Practice Tests Answer : Question: 8. Dream House Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 Answers A. Dependent Picklist B. Global Picklist C. Multi-Select Picklist D. Custom Picklist Answer : B Question: 9. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen? A. FLOW BUILDER B. Workflow Rule C. Platform Event D. Process Builder Answer : Question: 10. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should and administrator configure? Choose 2 answers A. Quick Action B. Outbound Message C. Approval Process D. Email Alert Action 59 ClouCertified Practice Tests Answer : A Question: 11. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. GEOLOCATION B. Geofence C. Custom address D. External lookup Answer : BC Question: 12. What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers A. CUSTOM AND STANDARD OBJECTS HAVE STANDARD FIELDS. B. Standard objects are included with Salesforce. C. A new standard object can be created. D. Only standard objects support master-detail relationships. Answer : AB Question: 13. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. 60 ClouCertified Practice Tests What are the two reasons this is likely to occur? Choose 2 answers A. The report needs to be refreshed. B. THE DASHBOARD NEEDS TO BE REFRESHED. C. The current user does not have access to the report folder. D. THE RUNNING DASHBOARD USER AND VIEWER HAVE DIFFERENT PERMISSIONS. Answer : BD Question: 14. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign. Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers A. Add the Campaign Member Statuses related list to the Page Layout. B. Edit the picklist values for the Campaign Status in object Manager. C. Mass modify the Campaign Member Statuses related list. D. Modify the picklist value on the Campaign Member Statuses related list. Answer : AB Question: 15. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers A. Contract B. Case C. Ticket D. ReAnswer : 61 ClouCertified Practice Tests Question: st E. Account Answer : ABE Question: 16. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules? A.