Grapevine Hotel Requests PDF
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This document explains Grapevine, a tool for sending hotel booking requests to travelers. It outlines the hotel request process, agent email examples, confirming hotel requests, and the hotel smartflow. It also provides contact information for Grapevine booking support.
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See **Page 1** for what is Grapevine? See **Page 2-3** for hotel requests and booking See **Page 4** for booking support See **Procedure Flow** for booking steps: [Grapevine Hotel Process](https://app.procedureflow.com/flows/550555) **What is Grapevine?** Grapevine is a tool that will prompt an...
See **Page 1** for what is Grapevine? See **Page 2-3** for hotel requests and booking See **Page 4** for booking support See **Procedure Flow** for booking steps: [Grapevine Hotel Process](https://app.procedureflow.com/flows/550555) **What is Grapevine?** Grapevine is a tool that will prompt an email to be sent to a traveler that has booked an air only itinerary. **Traveler Email Example:** **Hotel Requests:** When a traveler requests a hotel, agents will receive an email with the request. **Agent Email Example:** **Confirming Hotel Requests:** To book a hotel, first check Amadeus to verify the availability of the hotel and rates. Then, follow standard hotel booking policies to confirm the reservation. -- -- **Hotel Smartflow:** The hotel smartflow has been updated to include adding the Hotel Attachment Code. This step will be required in addition to completing standard hotel booking procedures. **Grapevine Booking Support:** If you receive a Grapevine booking request and there is an issue (i.e. the email is blank): 1. Contact the traveler to assist. 2. Transfer the case to the Support for Grapevine queue: Editor's Name Date of Edit Page \# Description ---------------- -------------- --------- ------------------- Danielle Horne 08/12/24 CARE page created
