Admin Practice Exam 1 _ focusonforce.com.pdf

30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com focusonforce.com Admin Practice Exam 1 Course Overview » Administrator Practice...

30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com focusonforce.com Admin Practice Exam 1 Course Overview » Administrator Practice  Exam Take Notes ×   User Feedback Let us know how we can improve this topic or if you noticed something that you think is not quite right or needs to updated. You are providing feedback on the question below. Please provide as much detail as possible here and we will review. Your feedback will be added to the Admin Certification forum and we will respond there. Feedback * Add your feedback here Feedback SELECT FEEDBACK TYPE  Type * Submit Feedback Exam Results https://focusonforce.com/exams/practice-exam-1/ 1/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com 0% FAIL   0 / 60 Based on the 0Your 0:00 time: :10 Answered correctly weighted score Your time Take Notes RETAKE EXAM VIEW INCORRECT MARKED FOR REVIEW BACK TO COURSE  Weighted Score Percentage This table shows your results according to the sections in the exam. The score percentage is multiplied by the section weighting to calculate the result percentage. Section Name Score Weighting Result Percentage Percentage Configuration and Setup 0% 20% 0% Data and Analytics Management 0% 14% 0% Object Manager and Lightning 0% 20% 0% App Builder Productivity and Collaboration 0% 7% 0% Sales and Marketing 0% 12% 0% Applications Service and Support Applications 0% 11% 0% Workflow/Process Automation 0% 16% 0% https://focusonforce.com/exams/practice-exam-1/ 2/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Section Name Score Weighting Result Percentage Percentage  TOTAL 100% 0% Take Notes 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Correct Incorrect Unanswered Marked for Review  Question 1: PROVIDE FEEDBACK John Foster is a Salesforce Administrator at Global Support Inc. The support team reported an issue that every time they open a case from an account, they need to fill in all the account-related information such as the Account Owner, Owner Email, and Account Address manually. What should John do to automate this process? Choose 1 answer. A. Create a validation rule to copy the required Account fields B. Create a screen flow to copy the required Account fields ✔ C. Create formula fields to retrieve the required Account information D. Create a Case assignment rule to copy the required Account fields Incorrect https://focusonforce.com/exams/practice-exam-1/ 3/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Formula fields are the preferred choice when child record fields need to be populated with the parent record field information. A flow can be created to meet the requirement, however, it has to be a record-triggered flow to automatically copy the necessary Account information to the  corresponding fields on the Case record when a Case is created or updated. Take Notes Objective: Object Manager and Lightning App Builder Detailed Objective: Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.  Reference Links Screenshots Reference Link 1 Reference Link 2 Question 2: PROVIDE FEEDBACK Which of the following statements are true about accessing telephony features in Salesforce using Sales Dialer? Choose 3 answers. ✔ A. It supports incoming and outgoing calls B. It supports recording calls using an additional plugin https://focusonforce.com/exams/practice-exam-1/ 4/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ C. It is only available in Lightning Experience ✔ D. Users can call by clicking on phone number fields  E. It requires a feature license in Lightning Experience and Salesforce Classic Take Notes Incorrect Sales Dialer allows making and receiving calls, adding call notes, and logging call information. Calls can be made with a single click from phone  number fields, such as numbers on contacts, leads, and list views. It is available in Lightning Experience only. It also supports recording calls to allow sales reps to refer back to important conversations. Call recording does not require an additional plugin. Note: Sales Dialer was previously called 'Lightning Dialer'. Objective: Sales and Marketing Applications Detailed Objective: Given a scenario, apply the appropriate sales productivity features using opportunity tools Reference Links Screenshots Video Reference Link https://focusonforce.com/exams/practice-exam-1/ 5/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 3: PROVIDE FEEDBACK What is true regarding using Salesforce IDs to update  data via Data Loader? Choose 1 answer. Take Notes A. The 15-character Salesforce ID must be used B. The 18-character Salesforce ID must be used  ✔ C. Either the 15- or 18-character Salesforce ID can be used D. The Salesforce ID of the record as displayed in the user interface must be used Incorrect Either the 15 character case-sensitive or 18 character case-insensitive ID can be used with Data Loader. Salesforce uses a case-sensitive 15-digit ID for all records. As some applications such as Excel do not recognize that 50130000000014c is a different ID than 50130000000014C, a case-safe 18-character ID was introduced. An 18-character, case-safe ID can be converted to a 15-character ID by removing the last 3 characters on the right-hand side of the ID. Objective: Data and Analytics Management Detailed Objective: Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data. Reference Links https://focusonforce.com/exams/practice-exam-1/ 6/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Screenshots Video Reference Link  Take Notes  Question 4: PROVIDE FEEDBACK Which of the following are true regarding the Lead Conversion process? Choose 3 answers. ✔ A. An Account is created if one with the same name is not found ✔ B. A Contact is created if one with the same name is not found C. An Opportunity is always created ✔ D. If Person Accounts are enabled and the Company field does not have a value, a person account will be created E. Custom Lead fields can be inserted into Account, Contact and Opportunity standard or custom fields Incorrect An Account or Contact is created from lead conversion if there are no other records with the same name. https://focusonforce.com/exams/practice-exam-1/ 7/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Creating an Opportunity on Lead conversion is optional. Custom Lead fields can only be inserted into custom fields on the Account, Contact or Opportunity.  If Person Accounts are enabled and a value is not entered into the Company field, the lead is converted to a person account. Take Notes Objective: Sales and Marketing Applications Detailed Objective: Given a scenario, identify the capabilities and implications of the sales process  Reference Links Screenshots Video Reference Link 1 Reference Link 2 Question 5: PROVIDE FEEDBACK The Sales Manager has requested a report of the feeds on certain objects. What is required to keep track of the feed activities on a record? Choose 1 answer. A. Use the standard feed report type for the report B. Go to the Activities list view and configure a chart https://focusonforce.com/exams/practice-exam-1/ 8/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ C. Build the report based on a custom report type D. Create the report using an app in App Exchange  Incorrect Take Notes The Salesforce Administrator can enable the Sales Manager to monitor record feed engagement on standard or custom objects by creating a custom report type with the object’s feed as the secondary object. A 'Feeds list view' or a standard feed report type does not exist. An App  Exchange solution is not required. Objective: Productivity and Collaboration Detailed Objective: Describe the features of Chatter Reference Links Screenshots Reference Link Question 6: PROVIDE FEEDBACK The Sales manager of Cosmic Solutions has been assigned a task to create an automated system for processing discounts on Opportunities. Discount rates of up to 40% require the Sales Manager's approval. If the discount rate is more than 40%, it requires the CEO's approval. Which Salesforce automation solution is appropriate for this scenario? https://focusonforce.com/exams/practice-exam-1/ 9/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Choose 1 answer. A. Flow Builder  B. Schema Builder Take Notes ✔ C. Approval Process D. Apex Trigger  Incorrect An approval process is the ideal Salesforce declarative option to be used in this case. Two approval steps with criteria reflecting the discount percentages that require approval can be defined. A business process request is defined, and it is automated using an approval process. Schema Builder is used for defining the data model. Flow Builder help automate business processes when a record is created or when a record is edited, and they are not the declarative options that can be used to define an approval process that requires an approval step. Apex trigger can also fulfill this requirement, however, Salesforce encourages using declarative automation for easier updates and maintenance. Objective: Workflow/Process Automation Detailed Objective: Describe capabilities and use cases for the approval process Reference Links Screenshots https://focusonforce.com/exams/practice-exam-1/ 10/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Reference Link 1 Reference Link 2  Take Notes Question 7: PROVIDE FEEDBACK  Cosmic Innovation has recently started using Service Cloud for case management and has set up Email-to-Case to automatically create cases from email messages sent by customers. A training developer hired by the company is creating a training manual for its support agents. It should include detailed instructions about using various Service Cloud features, including the email publisher in the case feed to answer customer questions. Which of the following capabilities should the training developer keep in mind while creating content about working with emails in Lightning Experience? Choose 3 answers. ✔ A. An email and its merge fields can be previewed before the email is sent to the customer. ✔ B. When a user composes, replies, or forwards an email, its working draft is saved every few seconds. ✔ C. A table can be added to the body, and its content can be styled using the email composer’s actions menu. D. An image uploaded as a static resource can be inserted using an action. https://focusonforce.com/exams/practice-exam-1/ 11/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com E. A user can look up contact email addresses in To, CC, and BCC fields, and filter them using field values.  Incorrect When using the email publisher in the case feed in Lightning Experience, a Take Notes working draft is saved every few seconds when a user composes, replies, or forwards an email. They can leave it and return to it at any time. Email Drafts need to be enabled by Admins and there can be only one draft per case. Previewing an email and its merge fields before sending it is possible. A table can be added by clicking an icon in the email composer's action  menu. The content of a table can be styled. It is also possible to insert images and edit the table's cell spacing, padding, and alignment. Images can only be embedded by copy and pasting, providing an image URL, and browsing for or uploading Salesforce Files. A user can look up contact email addresses by clicking the lookup icon in the To, CC, or BCC field. However, they can only filter contacts by account contacts and internal users. Objective: Service and Support Applications Detailed Objective: Describe the capabilities of case management Reference Links Screenshots Reference Link https://focusonforce.com/exams/practice-exam-1/ 12/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 8: PROVIDE FEEDBACK The users of an organization require edit access to all contacts associated with accounts they own. Which  organization-wide default sharing setting can be used for the Contact object to meet this requirement? Take Notes Choose 1 answer. ✔ A. Controlled by Parent  B. Public Read/Write C. Private Incorrect The 'Controlled by Parent' sharing setting should be used for the Contact object since it would grant account owners edit access to all related contacts. Access to contacts can be specified with an OWD sharing setting. There are different options such as : 'Controlled by Parent' -> This means that the access to the contacts will be controlled by the access the user has to the parent, in this case, the Account. 'Public Read/Write' -> Using this setting would grant read/write access to all contacts for all users. 'Private' -> If the sharing setting is set to private, a criteria-based sharing rule would need to be used to give access based on the owner of the contact account. Objective: Configuration and Setup Detailed Objective: Given a user request scenario, apply the appropriate https://focusonforce.com/exams/practice-exam-1/ 13/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com security controls based on the features and capabilities of the Salesforce sharing model Reference Links  Screenshots Take Notes Reference Link 1 Reference Link 2  Question 9: PROVIDE FEEDBACK What are the different ways that data can be backed up? Choose 2 answers. A. Schedule a daily data backup using Data Export ✔ B. Run a backup manually using Data Export ✔ C. Export data using Data Loader D. Send an email request to Salesforce to export a copy of all data Incorrect Data export can be run manually or scheduled to run weekly or monthly. Data export is also referred to as the 'Data Export Wizard'. Backup files can be generated manually only once every 7 days. Data Loader can be used at any time to export data. Sending an email to Salesforce to request https://focusonforce.com/exams/practice-exam-1/ 14/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com for a data export is not necessary and would not be entertained as Salesforce users with the 'Weekly Data Export' permission would be able to do this.  Salesforce Reference Link Salesforce Reference Link 2 Take Notes Objective: Data and Analytics Management Detailed Objective: Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.  Question 10: PROVIDE FEEDBACK Dynamic Computing would like to manage sales tasks differently for their computer system sales and computer accessories sales, and display different fields for each. How can this requirement be met? Choose 2 answers. https://focusonforce.com/exams/practice-exam-1/ 15/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ A. Record types ✔ B. Page layouts  C. Sales process Take Notes D. Formula fields Incorrect  Record types allow different sales processes, picklist values, and page layouts to be displayed based on the profile of the current user. A sales process represents a path or series of steps configured in Salesforce that is used to guide sales users in managing opportunities or sales deals. Formula fields are read-only fields on a record wherein values are evaluated from a formula or expression. Objective: Object Manager and Lightning App Builder Detailed Objective: Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects. Reference Links Reference Link Question 11: PROVIDE FEEDBACK https://focusonforce.com/exams/practice-exam-1/ 16/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Universal Containers would like to improve the usability of their current lookup fields. When looking up a Contact record, they would like to view the Account, Phone, and Email fields as well as the name. Universal Containers would also like to globally search for contacts by the  account name. What feature would you suggest to help them with this need? Take Notes Choose 1 answer. A. Tab Layout  ✔ B. Search Layout C. List View D. Page Layout Incorrect Search layouts are ordered groups of fields that are displayed when a record is presented in a particular context, such as in search results, a lookup dialog, or a related list. By adding fields, we can give users more information and help them locate records more quickly. The secondary field within the search results layout appears just beneath the record name in instant results and recent items. For contacts, since the account name is the secondary field, the contacts are searchable by the account name. Objective: Configuration and Setup Detailed Objective: Distinguish and understand the administration of declarative configuration of the User Interface Reference Links Screenshots https://focusonforce.com/exams/practice-exam-1/ 17/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Reference Link 1 Reference Link 2  Take Notes Question 12: PROVIDE FEEDBACK  A Salesforce Administrator is trying to use the Flow Builder to build a flow that allows support agents to upload files while gathering information from customers. Which of the following can be used in a flow for this use case? Choose 1 answer. A. Local Action B. Quick Action C. Apex ✔ D. Screen Component Incorrect A screen component called 'File Upload' can be added to a flow screen. It allows users to upload files from the flow. The uploaded file can be related to a record in Salesforce automatically by specifying the 'Related Record ID'. Salesforce Reference Link https://focusonforce.com/exams/practice-exam-1/ 18/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Objective: Workflow/Process Automation Detailed Objective: Describe capabilities and use cases for Flow  Take Notes  Question 13: PROVIDE FEEDBACK Super Computers Ltd. implemented Salesforce for managing their sales activities. The sales representatives are supervised by sales supervisors who report to John Hoover. John is a new regional sales manager that has just joined Super Computers. The Salesforce Administrator has created a report to display to John the performance of the sales representatives and the sales supervisors against the Sales Quota on the Forecast object. John reported an issue that he gets an error related to 'Insufficient Privileges' when he clicks on a link to run the report. What could be possible reasons why? Choose 3 answers. A. The user does not have the 'Run All Reports' permission B. The user does not have the 'Run Other User Reports' permission https://focusonforce.com/exams/practice-exam-1/ 19/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ C. The user does not have the 'Run Reports' permission ✔ D. The user does not have access to the Forecast object which contains quota information  ✔ E. The user does not have access to the report folder where the Take Notes report is stored Incorrect  The user should have access to the folder where the report is stored and the object which is being reported on to be able to view the report. Users also need the 'Run Reports' permission enabled on their profile. There is neither a 'Run All Reports' permission nor a 'Run Other User Reports' permission. Objective: Data and Analytics Management Detailed Objective: Describe the impact of the sharing model on reports Reference Links Screenshots Reference Link 1 Reference Link 2 Question 14: PROVIDE FEEDBACK There is a requirement to execute a mass email marketing campaign that would target about 7,000 contact and lead https://focusonforce.com/exams/practice-exam-1/ 20/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com data in Salesforce. Which of the following is the best recommendation for this requirement? Choose 1 answer.  A. Use the mass email functionality and reference the Campaign ID Take Notes ✔ B. Use a third-party email application in the AppExchange C. Email campaigns should not be recorded in Salesforce D. Export the campaign member list and do a bulk email  Incorrect Mass email is designed for small-scale sales and support mailings, not for marketing purposes. Salesforce recommends the use of Salesforce Pardot, Salesforce Marketing Cloud, or a third-party email-execution vendor in the AppExchange to send mass emails for marketing campaigns. The limit for mass emails is up to 5,000 external email addresses per day. Objective: Sales and Marketing Applications Detailed Objective: Describe the capabilities of lead automation tools and campaign management Reference Links Screenshots Reference Link 1 Reference Link 2 https://focusonforce.com/exams/practice-exam-1/ 21/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 15: PROVIDE FEEDBACK A Salesforce Administrator wants to give another user the ability to assign one type of permission set designated  for certain roles. How can this be accomplished? Take Notes Choose 1 answer. A. Change the permission set settings on the object in question B. Create a new profile and assign permission sets to it  C. Change the user's profile to system administrator so that they have the ability to assign permission sets ✔ D. Make the user a delegated administrator and enable the delegated administrator to assign the designated permission set Incorrect Permission sets may be specified that delegated administrators can assign to users in specified roles and all subordinate roles. Besides being unnecessary to address the requirement, assigning the system administrator profile to the user will give the user way more permissions than what was originally intended. Also, permission sets are assigned directly to users, not to profiles. Salesforce Reference Link Objective: Configuration and Setup Detailed Objective: Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions https://focusonforce.com/exams/practice-exam-1/ 22/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Take Notes  Question 16: PROVIDE FEEDBACK As a Sales Manager, John is finding that he is adding the same people to his opportunity team and is looking for a more efficient way of managing his opportunities. What is true regarding Opportunity Teams? Choose 2 answers. A. The default Opportunity Team cannot be added in the Salesforce mobile app ✔ B. If defined, a default Opportunity Team can be added with two clicks C. It is not required for every team member to have a role defined in the Opportunity Team https://focusonforce.com/exams/practice-exam-1/ 23/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ D. John can set up a default Opportunity Team in his personal settings  Incorrect Each user can define a default Opportunity Team in their personal settings. Take Notes Every opportunity team member has a role in the opportunity team, for example, Sales Manager or Executive Sponsor. The opportunity owner or someone above the owner in the hierarchy can add the opportunity owner's default Opportunity Team by clicking 'Add Default Team' on the Opportunity Team related list in Lightning Experience, Salesforce Classic,  or the Salesforce mobile app. Objective: Sales and Marketing Applications Detailed Objective: Given a scenario, apply the appropriate sales productivity features using opportunity tools Reference Links Screenshots Reference Link Question 17: PROVIDE FEEDBACK Global Insurance has recently switched to Lightning Experience. Service Agents complain about having to wade through Performance Charts and Top Deals, instead of New Cases on the Home Page. Sales Representatives, on the other hand, refuse to accept any changes to the https://focusonforce.com/exams/practice-exam-1/ 24/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com current Home Page. How can a Salesforce Administrator address the needs of Sales Representatives and the Service Agents? Choose 1 answer.  A. Use Visualforce to customize the Home Page to dynamically Take Notes display based on profile ✔ B. Use the Lightning App Builder to customize the Home Page for different profiles  C. Advise users that they can customize their own Home Page D. It is not possible to customize the Home Page in Lightning Experience Incorrect Lightning App Builder can be used to customize Home Pages in Lightning Experience for different profiles. Users cannot customize their own Home Page in Lightning Experience. Visualforce cannot be used to customize the Home Page to dynamically display based on profile. Salesforce Reference Link Salesforce Reference Link 2 Objective: Configuration and Setup Detailed Objective: Distinguish and understand the administration of declarative configuration of the User Interface https://focusonforce.com/exams/practice-exam-1/ 25/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Take Notes  Question 18: PROVIDE FEEDBACK All users have the 'Standard User' profile assigned. The Salesforce Administrator would now like all users to be able to read, create, and edit contacts but only allow managers to delete contacts. What is the best way to handle this? Choose 1 answer. https://focusonforce.com/exams/practice-exam-1/ 26/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com A. Add 'Delete All' permission to the user records. B. Modify the standard profile to remove delete permission on contacts, and create a new profile for managers with delete  permission. Take Notes ✔ C. Clone the standard profile and assign it to all users. Remove delete permission on contacts in the cloned profile. Create a permission set that includes permission to delete contacts, and assign the permission set to managers.  D. Create a new profile for managers, and enable delete permission for contacts. Incorrect Standard profiles cannot be modified. Permission sets can be used to provide additional permissions to users. Creating a different profile for managers can be done, but it's not the most efficient way to handle this case. Reference Link Reference Link 2 Objective: Configuration and Setup Detailed Objective: Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model Screenshots https://focusonforce.com/exams/practice-exam-1/ 27/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Take Notes  Question 19: PROVIDE FEEDBACK Sam, the sales manager, wants to automatically update the 'Discount' field on opportunity records that are created or updated, depending on the value of the 'Expected Revenue' field. Which automation tool is the best one to use for this requirement? Choose 1 answer. https://focusonforce.com/exams/practice-exam-1/ 28/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com A. Assignment Rule B. Approval Process  C. Validation Rule Take Notes ✔ D. Flow Incorrect  A flow is used for the given requirement as it involves same-record field updates. A validation rule is used for data integrity to make sure that the values entered by users adhere to a certain standard or requirement. An approval process is used to automate a business process that requires record approval by one or more users. An assignment rule is used to assign a lead record or a case record to a user automatically. Objective: Workflow/Process Automation Detailed Objective: Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. Reference Links Screenshots Reference Link 1 Reference Link 2 https://focusonforce.com/exams/practice-exam-1/ 29/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 20: PROVIDE FEEDBACK When a sales deal with a high dollar value reaches 80% probability, a notification should be sent to the Sales  Director and a task should be created. Which tool should a Salesforce Administrator use to meet this requirement? Take Notes Choose 1 answer. A. Assignment Rule  B. Validation Rule C. Big Deal Alert ✔ D. Flow Builder Incorrect Although a Big Deal Alert is specifically designed for sending an email notification when an opportunity reaches defined Amount and Probability threshold values, it is not capable of performing other actions such as creating a task. In this case, a flow can be used to send an email and create a task when an opportunity meets the required conditions. Validation rules are used to validate field values when saving a record. Assignment rules are used to automatically assign leads or cases. Objective: Workflow/Process Automation Detailed Objective: Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. Reference Links Screenshots https://focusonforce.com/exams/practice-exam-1/ 30/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Reference Link 1 Reference Link 2  Take Notes Question 21: PROVIDE FEEDBACK  Which of the following is true regarding the addition of an identity verification method to a user's account? Choose 1 answer. A. Salesforce blocks the added identity verification method until the email is confirmed B. Only a Salesforce Administrator can add identity verification methods for users C. Salesforce calls the user to confirm that the identity verification method is valid ✔ D. An email confirmation is sent to the user if a new identity verification method (e.g. mobile phone) is added Incorrect Users can add their own identity confirmation methods for which they receive email notifications. The added method is not blocked. If the user did not add it, they need to contact the Salesforce Administrator. https://focusonforce.com/exams/practice-exam-1/ 31/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Objective: Configuration and Setup Detailed Objective: Explain the various organization security controls Reference Links  Screenshots Take Notes Reference Link  Question 22: PROVIDE FEEDBACK The sales users of Cosmic Enterprises use Lightning Experience to create and manage records as well as related activities. While creating an event, a sales manager of the company would like to schedule events for monthly meetings that repeat indefinitely. What can a Salesforce Administrator do to meet this requirement after reviewing options in Activity Settings? Choose 1 answer. ✔ A. Add the 'Repeat' checkbox to the page layout for events B. Add the 'Multi-Event' checkbox to the page layout for events C. Enable 'Recurring Events' in 'Activity Settings' in Setup D. Enable 'Event Series' in 'Activity Settings' in Setup Incorrect https://focusonforce.com/exams/practice-exam-1/ 32/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Sales reps can be allowed to schedule event series by adding the 'Repeat' checkbox to the Event page layout. The reps can then select 'Repeat' in order to schedule daily, weekly, monthly, or other repeating events. This feature is also called 'Event Series' in Lightning Experience, and it cannot  be enabled in Activity Settings. Take Notes Enabling 'Recurring Events' can only be enabled in Activity Settings in Salesforce Classic, so it doesn't apply to this requirement. There is no 'Multi-Event' checkbox on the page layout for Events. Objective: Productivity and Collaboration Detailed Objective: Describe the capabilities of activity management  Reference Links Screenshots Reference Link 1 Reference Link 2 Question 23: PROVIDE FEEDBACK Which of these features are used to manage cases? Choose 2 answers. ✔ A. Case Teams B. Web-to-Lead C. Phone-to-Case https://focusonforce.com/exams/practice-exam-1/ 33/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ D. Email-to-Case Incorrect  Email-to-Case can be used to create cases from emails sent to a specific email address. Case teams are groups of users that can collaborate on a Take Notes case. Phone-to-Case is not a Salesforce feature. Web-to-Lead cannot be used on cases.  Objective: Service and Support Applications Detailed Objective: Describe the capabilities of case management Reference Links Screenshots Reference Link 1 Reference Link 2 Question 24: PROVIDE FEEDBACK Tim works for a Support Center that is looking to streamline their case management. Currently, all cases are routed to a single user who then manually assigns them to support reps. The support center handles all cases based on the Geography field selected on the case. Which of the following combination of configuration options could Tim suggest to help automate their Case Management? https://focusonforce.com/exams/practice-exam-1/ 34/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Choose 2 answers. ✔ A. Setting up queues based on Geography  ✔ B. Creating a Case Assignment rule Take Notes C. Setting up an email notification to an administrator when a case is created D. Creating an approval process to standardize case resolution  Incorrect The requirement here is to automate the assignment of the records instead of leaving it to the one user. Email notifications, while useful, would not help automate the case management process in this case, as the user would still have to route cases. An approval process may help automate the process, but not in tandem with any of the other options provided. The Case Assignment rule is a built-in automation within Salesforce to automate the assignment of case records to users and queues. Objective: Service and Support Applications Detailed Objective: Given a scenario, identify how to automate case management Reference Links Screenshots Video Reference Link https://focusonforce.com/exams/practice-exam-1/ 35/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 25: PROVIDE FEEDBACK Cosmic Global wants to implement an automatic and dynamic chat routing that assigns chat requests to the  correct agent based on the customers' language: English, Japanese, or French. Once the agent accepts the request, Take Notes the related contact and case records must also open in new tabs. Which of the following can best address the requirements? Choose 1 answer.  ✔ A. Omni-channel flow B. Data Loader C. Apex Class and Trigger D. Queue-based routing Incorrect An Omni-Channel flow includes Omni-Channel functionality within a Salesforce flow. It unifies routing setup for voice calls (beta), chats, messaging (beta), leads, and custom objects. It can be configured to launch when a customer starts a chat, voice, or messaging conversation. The flow can execute a 'Route Work' action to assign single or multiple work records to a queue, skills, or agent. In this scenario, a decision element could be used to check the customers' language and route the work accordingly. The 'Check Availability for Routing' action can be used to identify the number of agents online to make better routing decisions. In addition, a 'Screen Pop' action can be added to an Omni-Channel flow to automatically open records on the agent’s screen when work is routed to the agent. https://focusonforce.com/exams/practice-exam-1/ 36/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Queues can represent language skills in queue-based routing. However, a separate mechanism must be used to prompt screen pops (e.g. flow or Apex). Data Loader cannot route chat requests. A programmatic approach using Apex classes and triggers can also satisfy the requirements, but a  declarative solution is always preferred if available. Take Notes Objective: Service and Support Applications Detailed Objective: Given a scenario, identify how to automate case management Reference Links  Screenshots Reference Link Question 26: PROVIDE FEEDBACK What is a key capability of Quotes and Orders in the sales process in Salesforce? Choose 1 answer. A. Creating and managing leads ✔ B. Managing price quotes and sales agreements C. Generating invoices and processing payments https://focusonforce.com/exams/practice-exam-1/ 37/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com D. Tracking customer interactions and communications Incorrect  Quotes and Orders are used to create and manage price quotes and sales agreements within the sales process. Quotes allow sales representatives Take Notes to generate and present potential customers with detailed price quotes, product information, and terms of sale. Orders, on the other hand, are used to formalize the agreement between the customer and the company, including order confirmation of the products or services and other details such as quantity, price, and date.  Leads are typically managed using Salesforce's Lead object, which is distinct from Quotes and Orders. While leads can eventually become opportunities, Quotes and Orders are not directly involved in lead management. Invoices and payment processing are typically handled by other Salesforce features or third-party integrations and are not a direct function of Quotes and Orders. Objective: Sales and Marketing Applications Detailed Objective: Given a scenario, identify the capabilities and implications of the sales process Reference Links Reference Link 1 Reference Link 2 https://focusonforce.com/exams/practice-exam-1/ 38/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 27: PROVIDE FEEDBACK In a business requirement gathering session, the Vice  President of Sales asks the Salesforce Administrator when workflow rules can be triggered. Which of the following are correct operations used to evaluate Take Notes criteria? Choose 2 answers. A. When a record is merged  ✔ B. When a record is created ✔ C. When a record is updated D. When a record is deleted Incorrect There are no workflow criteria for when a record is merged or deleted. Objective: Workflow/Process Automation Detailed Objective: Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. Reference Links Screenshots Video Reference Link https://focusonforce.com/exams/practice-exam-1/ 39/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Question 28: PROVIDE FEEDBACK Quotes that are discounted more than 20% need Take Notes approval from the Sales Director. How can this requirement be met? Choose 1 answer.  ✔ A. Create an approval process on the quote with an entry criteria on the quote discount percentage B. Create a validation rule to check the discount percentage C. Create a record-triggered flow to assign the quote to the Sales Director D. Create an approval process on the opportunity with an entry criteria on the opportunity discount percentage Incorrect An approval process can be enabled on the Quote object with an entry criteria that only runs if the quote discount percentage is greater than 20%. Using a validation rule or flow is not suitable or required in this scenario. Objective: Workflow/Process Automation Detailed Objective: Describe capabilities and use cases for the approval process Reference Links https://focusonforce.com/exams/practice-exam-1/ 40/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Screenshots Reference Link  Take Notes Question 29: PROVIDE FEEDBACK  The leadership of a large online apparel company wishes to enable the My Domain feature in Salesforce. What does the Salesforce Administrator need to consider before enabling the My Domain feature? Choose 2 answers. A. Users will not be able to log in from https://login.salesforce.com B. My Domain cannot be used in a sandbox environment ✔ C. Visualforce page URLs will change ✔ D. A My Domain request can be reverted before deploying a new domain Incorrect My Domain is available for sandbox environments, and users still have the option to log in from login.salesforce.com unless it has been prevented. After saving a My Domain change, the request can be canceled before deploying a new Domain by clicking on 'Cancel New Domain'. Visualforce page URLs will change once My Domain is enabled and deployed. https://focusonforce.com/exams/practice-exam-1/ 41/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com NOTE: Orgs created prior to Winter '21 should test and deploy a My Domain before Winter '22. Otherwise, Salesforce will set a My Domain based on the org's company name. All production Salesforce organizations created in Winter ’21 or later will have My Domain enabled by default.  Objective: Configuration and Setup Take Notes Detailed Objective: Explain the various organization security controls Reference Links Screenshots  Reference Link 1 Reference Link 2 Question 30: PROVIDE FEEDBACK A Salesforce Administrator wants to insert records using Data Loader, but he does not have access to his email where the security token has been sent. How can he proceed? Choose 1 answer. A. Uncheck 'Use Security Token' in Data Loader settings ✔ B. Add the IP address to the trusted IP ranges C. Raise a Case to Salesforce Support https://focusonforce.com/exams/practice-exam-1/ 42/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com D. Ensure that the IP address is not within the restricted IP range Incorrect  When the Salesforce Administrator does not have the security token required to use Data Loader, the IP address can be added to the trusted IP Take Notes ranges (Security Controls->Network Access) to make it not required and bypass the login challenge. Reference Link  Objective: Configuration and Setup Detailed Objective: Explain the various organization security controls Screenshots Question 31: PROVIDE FEEDBACK Global Finance has a B2B business model. The sales reps can provide a discount on their wide range of products depending on the customer. The Sales manager wants to control and approve the discount percentage every sales rep can offer. Which solution will help to achieve this with minimal customization? Choose 1 answer. https://focusonforce.com/exams/practice-exam-1/ 43/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com A. Email to case feature B. Sales rep can send an email to request approval  C. Validation rule to approve the discount Take Notes ✔ D. Define an Approval process Incorrect  An approval process could be set up for the Quote object with entry criteria based on the discount percentage that requires approval. A validation rule is used to verify that the data entered by an end user on a record meets certain standards. It cannot be used to establish a business process for submitting a record for approval. Salesforce Reference Link Objective: Sales and Marketing Applications Detailed Objective: Given a scenario, apply the appropriate sales productivity features using opportunity tools https://focusonforce.com/exams/practice-exam-1/ 44/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Take Notes  https://focusonforce.com/exams/practice-exam-1/ 45/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Question 32: PROVIDE FEEDBACK What is true about the running user for a dashboard?  Choose 2 answers. Take Notes ✔ A. The running user can be changed on the dashboard view page by authorized users B. The dashboard will only display for the running user  ✔ C. The running user's security settings will determine the data that is displayed D. If a user drills down into a source report, the report will display data based on a running user's security settings Incorrect A running user can be selected to specify which data to display in a dashboard. A user with the 'View All Data' permission can choose any user in the org to be a running user of the dashboard. A user with the 'View My Team's Dashboards' permission can choose any user below them in the role hierarchy. The dashboard will display for any user and will show the data that is accessible to the running user. If a user drills down into a source report, they will only see the data they have access to and not the data that the running user can access. Objective: Data and Analytics Management Detailed Objective: Describe the options available when creating and modifying dashboards https://focusonforce.com/exams/practice-exam-1/ 46/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Reference Links Screenshots Reference Link  Take Notes  Question 33: PROVIDE FEEDBACK What is true regarding the Path feature in Salesforce? Choose 2 answers. A. Only required fields can be defined for each step of the process B. Only one Path can be defined for an object ✔ C. Path can be used in a number of objects including leads, opportunities, quotes, contracts, orders, and custom objects ✔ D. Path is available for Lightning Experience and the Salesforce mobile app Incorrect The Path feature is available in Lightning Experience and the Salesforce mobile app. It can be used in a number of objects including leads, opportunities, quotes, contracts, orders, and custom objects in Lightning Experience. https://focusonforce.com/exams/practice-exam-1/ 47/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com A path can be defined per record type. Key fields can be defined for each step, but they do not have to be required. Salesforce Reference Link  Objective: Sales and Marketing Applications Detailed Objective: Given a scenario, identify the capabilities and Take Notes implications of the sales process  Question 34: PROVIDE FEEDBACK Which of the following settings can be defined during report creation? Choose 3 answers. ✔ A. Data filters ✔ B. Groupings C. Subscription Conditions D. Subscription settings https://focusonforce.com/exams/practice-exam-1/ 48/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ E. Charts Incorrect  Grouping, adding filters, and adding a chart to a report are all possible during report creation. Take Notes Subscribing users, groups, and roles to the report are only available after saving the report. Conditions can also be set up for the report only after it has been saved. It can be accessed in the 'Edit Subscription' screen.  Reference Link Reference Link 2 Objective: Data and Analytics Management Detailed Objective: Describe the options available when creating or customizing a report or report type. Screenshots https://focusonforce.com/exams/practice-exam-1/ 49/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Take Notes  Question 35: PROVIDE FEEDBACK Which of the following are standard objects available in Salesforce? Choose 3 answers. ✔ A. Case B. Position ✔ C. Campaign D. Role ✔ E. Account Incorrect Some of the most commonly used standard objects are Account, Contact, Opportunity, Case, Campaign and Lead. https://focusonforce.com/exams/practice-exam-1/ 50/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Salesforce Reference Link Salesforce Reference Link 2 Objective: Object Manager and Lightning App Builder  Detailed Objective: Describe the standard object architecture and relationship model Take Notes  Question 36: PROVIDE FEEDBACK A user would no longer like to receive updates about a certain post in their feed. What feature should be used? Choose 1 answer. ✔ A. Mute Post B. Hide Post C. Unsubscribe Post D. Remove Post https://focusonforce.com/exams/practice-exam-1/ 51/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com Incorrect The 'Mute Post' feature will remove the post from the feed on the Home and Chatter tab, and also stop notifications for updates to the post.  Objective: Productivity and Collaboration Detailed Objective: Describe the features of Chatter Take Notes Reference Links Screenshots  Reference Link 1 Reference Link 2 Question 37: PROVIDE FEEDBACK An administrator is considering changing the default company locale. What should the administrator consider when doing this? Choose 1 answer. A. The company locale is not set as the default for new users; users must set the locale on their user record when they first log in B. The company locale is set as the default for new users but can be changed only by an administrator C. The company locale will be used for all users, and it cannot be changed https://focusonforce.com/exams/practice-exam-1/ 52/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com ✔ D. The company locale is set as the default for new users, but any user can change their personal locale setting  Incorrect New users inherit the company's locale setting. The locale setting for a Take Notes user can be changed by the user in 'Personal Information' or an administrator in 'Users'. Salesforce Reference Link Salesforce Reference Link 2  Objective: Configuration and Setup Detailed Objective: Describe the information found in the company settings https://focusonforce.com/exams/practice-exam-1/ 53/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com  Take Notes  Question 38: PROVIDE FEEDBACK On what objects can duplicate rules be configured? Choose 3 answers. ✔ A. Contact ✔ B. Custom Objects C. Opportunity https://focusonforce.com/exams/practice-exam-1/ 54/90 30/7/24, 20:05 Admin Practice Exam 1 | focusonforce.com D. Product ✔ E. Lead  Incorrect