4. Coaching-Plans_Delivering-a-Private-Coaching-Plan.docx

The exact way in which you operate your Private Coaching Plans will be up to you. However, there are some crucial scheduling actions and recommendations you should take to make this program a success within your coaching business. You and your coaching team should decide on the exact coaching plans...

The exact way in which you operate your Private Coaching Plans will be up to you. However, there are some crucial scheduling actions and recommendations you should take to make this program a success within your coaching business. You and your coaching team should decide on the exact coaching plans you intend to offer so this can be clear to your customers and allow you to update the relevant marketing material. You will also need to setup the correct pricing of your Coaching Plans on the GLF Connect system. If your GLF Connect system is setup with a payment integration we recommend that the process for purchasing coaching plans is led by the student. For those that are not integrated to accept online payments, the coach will be required to process the coaching plan purchase on behalf of the student. Regardless as to whether the purchase process is led by you or the student, all lessons related to Coaching Plans should be booked into the GLF Connect system. This will drive the customer experience, ensure you track the lesson credit usage and monitor key insights. Via GLF Connect, you have the ability to customise your Store Purchase Confirmations linked to your Private Coaching Plans. You can use this to include important information such as the booking steps and added value benefits. We recommend that you offer Practice Club attendance free of charge for those registered to a coaching plan. You need to setup the discount code in the system and share this with your students. To ensure you can offer this added value benefit you need to ensure that you have the appropriate Practice Clubs scheduled into your GLF Connect system. All Coaching Plans should be processed and the bookings related to them scheduled through your GLF Connect system. The GLF Connect Support Team have built a range of resources to help you with this process and are on hand to further discuss this with you. However, their are three main steps that should be followed. Customers can purchase Coaching Plans or Coaches can process them on their behalf via the Coaching Store. Credits associated to a Coaching Plan are then deposited into the student profile on GLF and can be applied to a booking on the web or mobile app booking system. Coaching Plans and Subscriptions can be managed within the Manager access level of the system via the Academy credits and Manage Subscriptions Screens. Once you have converted a student into a coaching plan, it will be your skill as a coach to use the coaching time within the plan effectively in order for them to achieve their goal within the time period that has been agreed. We recommend that you customise how the coaching time is used with a student based on their needs and then you are agile to use how and where the time is used as your journey with the students progresses. The 60 Minute On Course Discovery Session should be scheduled at the start of the Coaching Plan. The goal is agreed in the discovery session and the coach should outline how the coaching time is recommend to be used to the student. The coaching time is aimed to be split according to the skill area to be developed. In this example, the 6 hours included in the bronze coaching plan is split across five different lessons. Short game skills are developed in lessons 1 and 2 and the third lesson is a 2 hour on course session designed to develop the students course management skills. Lessons 4 and 5 will look to improve the students on the green skills with a final on course recap session. The customers progress through a Coaching Plan can be measured and tracked via the GLF Connect system features. Specifically, we recommend that you make full use of the Media Feature in order to enhance the customers experience, demonstrate improvement and capture crucial feedback points that the student should practice in between lessons. The Media feature allows you to analyse the students swing and provide a voiceover recording. You can share recording and media files with students by assigned to their feed or tag to a specific lesson. You can share additional media types including notes, images and audio notes. Commenting and messaging features to drive the coach and student relationship is also available. During their Coaching Plan journey customers can attempt challenges across a number of skill categories. This approach allows students to have a broad benchmark across all of the skills important for achieving their agreed goals and aspirations. It will also support an engagement element to their supervised and unsupervised practice. These challenges are built into adult group coaching programs and provided a supplementary element for students enrolled in private coaching plans to track their progress. Customers can attempt challenges across the four skill categories. This approach allows students to have a broad benchmark across all of the skills important for achieving their scoring goal. The challenges have been designed over five Scoring Goal levels. This allows students to identify and track their skill progress within each category and each skill relative to score on the golf course. The success of the Coaching Plans will of course be driven by the participant's game development and experience during lessons. However, the communication and experience they receive prior to, after and between lessons is vital to success. We are aiming to providing you with all the tools you need, but you have a critical role to play in delivering a great experience for those who attend. It is vital that you map out how the coaching time within a coaching plan is recommend to be used from the outset. However, as you progress through the journey with the student you may need to adapt how and where the coaching time is used. It is vital for the students engagement that you prioritize getting future lessons booked in. As minimum at the end of each lesson you should re-book the students next lesson but even better, get all lessons booked in over the plan duration. Vital to the experience of the student is the communication they receive during their coaching plan. The GLF Connect system will send a number of automated emails but you should ensure you communicate with students before, after and in between lessons. Practice Clubs are recommended to be an added value benefit and you should promote those to students with every interaction. Reiterate the benefits so they understand why this is an important element to the program. You should aim to utilize all the benefits of the GLF Connect system with your students which includes online booking, communication features, Media and the MyGame+ feature to help track their progress. It is vital that the students invests in their own development under your guidance. Through the coaching plan you should guide the student on how they can practice effectively in between lessons.