Salesforce UX Designer Quiz - PDF

1. A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment has two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with specific fields. Which consideration should be made...

1. A UX Designer is considering the design of a record creation screen for the custom object Appointment. Appointment has two record types: Virtual and In-Person. Virtual appointments may have different virtual meeting software options, each with specific fields. Which consideration should be made when creating this record using Dynamic Forms? A) A separate layout is needed for each record type. B) The field section component will not be available on mobile devices. ✅ C) The fields available for inline editing in list views are determined by Dynamic Forms. --- 2. Cloud Kicks wants to apply branding to its current Salesforce org, which is using Lightning Experience. The look and feel must align with company design guidelines. Which declarative design properties should be used to achieve this? A) Design a custom Branding set in the user interface, selecting a logo, colors, and font type. B) Create a custom Theme in Themes and Branding, selecting a logo, brand colors, and images. ✅ C) Implement a CSS override in Experience Cloud. --- 3. Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience? A) Create a new page for each device. B) Create a Lightning Web Component. C) Create a responsive user interface. ✅ --- 4. A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance. Which activities should be considered while designing the Case Solver experience? A) Troubleshooting customer issues and logging activities. ✅ B) Viewing the status of cases and analyzing campaign metrics. C) Training other agents and editing knowledge articles. --- 5. Cloud Kicks wants to determine whether or not the Experience Cloud site it is launching is intuitive. Their UX Designer is going to conduct a study. What should be one of the first steps when planning this study? A) Recruit the right participants. B) Define the goals of the study. ✅ C) Write a test plan. --- 6. A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews? A) Discuss interview findings in the moment. B) Use objective, close-ended questions. C) Engage in a friendly and informal way. ✅ --- 7. Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members? A) Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases. ✅ B) Add a Case Inbox component to the home page configured to show assigned and open cases. C) Add a Case Assignment component to the team's home page configured to show cases assigned to the logged-in team member. --- 8. Cloud Kicks allows its partners to manage leads and opportunities. The company's relationship manager has requested that partners can quickly browse and see their opportunities segmented by key attributes: ✅ If the opportunity is closing within 2 weeks ✅ If it is valued at more than $100,000 Which approach should be used in Experience Builder to enable this? A) Allow each user to create a filter for each key attribute and link to the opportunities list view. B) Configure a pre-filtered opportunity list view for each key attribute with the partner group. ✅ C) Create a screen Flow with a table and use a Get Records element to filter the data. ---