Quiz Set 4 Q 122-152 PDF

Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency? A. Experience Lightning Components B. Light...

Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency? A. Experience Lightning Components B. Lightning Component Builder C. **Component Blueprints** 62. Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web. Browse and search Knowledge Base articles. Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK\'s users? A. Commerce Cloud B. Service Cloud C. **Experience Cloud** 63. A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To- Do Item within the list. Which impact of the LWC\'s Shadow DOM should be considered when designing or developing the stylesheets for these components? A. Using a Light DOM child component prevents the CSS styles from being inherited by the child items. B. The CSS styles defined in the parent list component are inherited by the child items. C. **The CSS styles defined in the parent list component are not shared with the child items.** 64. A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record? D. Custom LWC E. Tabs F. **Compact Layouts** 65. Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. The company knows the interface needs improvement and wants to independently audit its current website to check for possible usability issues. Which activity should the designer perform? G. Task Analysis H. User Shadowing I. **Expert Review** 66. Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After launch, CK wants to ensure the process is working well for its customer service representatives. Which Salesforce tool should be used to track and measure the adoption of the new process? J. In-App Guidance K. **User Engagement Dashboards and Reports** L. Google Analytics 67. Cloud Kicks\' marketing development representatives need ot process incoming leads. Understanding the typical lead to opportunity process si essential to the design. Which three new records would typically be created when they convert a lead? A. Account, Opportunity, Order B. Converted Lead, Opportunity, Activity C. **Account, Contact, Opportunity** 68. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries. Which design considerations should be made when planning for this site? M. Country flags used as links to represent languages provide an ideal way to switch between locales or languages for users. N. Users in some countries can perceive the colors differently; there might be a need to adjust color contrasts for proper visibility. O. **There are different writing directions (right to left vs. left to right) and layouts need to be adjusted accordingly.** 69. Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended? P. Feed Q. **Path** R. Progress Indicator 70. In which way could the usability of accordion elements be improved in a mobile environment? S. Use the Back browser button to collapse content. T. Move an expanded section to the top of the screen. U. **Expand the first section by default.** 71. A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step? V. Import the appropriate Salesforce design tokens into their design software. W. Find and review relevant AppExchange packages. X. **Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.** 72. A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience. How should the designer help mitigate pushback from developers? Y. **Share research notes from previous projects with them.** Z. Get buy-in from the development lead first and let them persuade others. A. Work together on setting up UX indicators 73. A UX Designer has created two different user interface designs for a new marketing landing page expected to have several thousand visitors. The landing page has a contact form on it, and the designer wants to know which design produces the most form completions. Which testing method should be used? B. Eyetracking C. Field Studies D. **A/B Testing** 74. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK\'s service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer\'s recommendation? E. Split view shows a list view at the same time as user\'s workspace. F. Multiple subtabs can be opened beneath a single parent record. G. **Lower-resolution monitors will have a better user experience.** 75. Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams. Which type of process map should they produce? H. **Cross-Functional Map** I. Detailed Process Map J. Journey Map 76. Cloud Kicks wants to drive engagement on its website. Which Salesforce feature should boost B2C engagement? K. **Marketing Cloud Personalization** L. Experience Cloud M. Marketing Cloud Account Engagement 77. The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use? N. Progressive O. **Responsive** P. Adaptive 78. A UX Designer wants to customize the end user\'s Salesforce app experience. Which administrative capability should be used for mobile navigation menu setup? Q. Menu tabs can be based on different user types. R. Menu tabs visibility is based on user location. S. **Menu tabs can be Visualforce and Lightning pages.** 79. A UX Designer has recently released a feature on Experience Cloud and wants to know if the feature was successful and tracks usability over time. Which research methodology should be used? T. **Quantitative** U. Qualitative V. Inductive 80. A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there si no clear, consistent sales process. What should the designer do next? W. Implement In-App Guidance in production to drive sales rep adoption. X. Survey the sales reps to identify which sales process they prefer. Y. **Conduct a workshop with stakeholders to align on the current state and build consensus.** 81. A UX Designer is testing a new feature. Which criteria should the designer consider when selecting users for testing? Z. **Traits similar to customer personas** A. Traits similar to friends and family B. Traits of the most common demographic and ability 82. Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this? C. **Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.** D. Choose one of the built-in Salesforce themes closest to the design guidelines. E. Design a custom Branding set in user interface, selecting a logo, colors, and font type. 83. A UX Designer needs to create a visual representation of a user\'s series of steps to achieve a meaningful goal. Which UX design method should be used? F. User Persona G. Wireframe H. **User Flow** 84. A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized? I. Utility items for a mobile view J. **Tabs within the app\'s navigation bar** K. Icons for custom objects 85. A Development team is not valuing the results of a usability testing session. How should acceptance of the results be increased? L. Include links to best practice articles for each finding. M. Transparently share how much effort has already been invested into the sessions. N. **Invite team members to observe usability sessions.** 86. During user interviews, a UX Designer discovers that the most common daily task for users si to look for and view commonly used reports using the global search bar. What should be done to improve their experience? O. Add a new Navigation tab for each report they use. P. **Update the Home page with access to commonly used reports.** Q. Add the reports to Global Actions for quick access from any page. 87. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction. Which additional elements) would be essential? R. User interface planning S. **Training and support planning** T. Voice and tone planning 88. Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. Al of the fields are necessary, but they would like ot display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended? U. **Dynamic Forms** V. In-App Guidance W. Flow Builder 89. A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience? X. **Group similar fields using sections.** Y. Include all potentially useful fields. Z. Make field labels and API names identical. 90. Which elements of visual design should be used to better translate style and branding guidelines? A. **Typography, Color, Imagery** B. Wireframes, Personas, Blueprints C. Sketching, Wireframes, Storyboards 91. What are Salesforce\'s core design principles when making design decisions? D. Effortless, Insightful, Attentive, Humble E. **Clarity, Efficiency, Consistency, Beauty** F. Integrity, User Control, Feedback, Metaphors