Cloud Kicks UX Design Questions

## Cloud Kicks UX Design Questions 1. **Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?** * **Create a responsive user interface.** * Develop a separate native mobi...

## Cloud Kicks UX Design Questions 1. **Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?** * **Create a responsive user interface.** * Develop a separate native mobile app for Android and iOS. * Launch two different interfaces from the same page. 2. **Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?** * Component Blueprints * BEM Naming Classes * **Utility Classes** 3. **A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?** * **Be specific about the issues testers encountered.** * Report only the new issues, and omit already known bugs. * Include the names of participants in the report. 4. **A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the designer illustrate the existing process, including the pain points and opportunities?** * Observe the complaints process and create a business process diagram. * **Observe the complaints process and create a journey map.** * Observe the complaints process and create a prototype.