Quiz Set 2-1-30 Salesforce Quiz PDF

**Question 1:**\ Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. **Which platform tools should be used to achieve this requirement?** A. Image Field, Dynamic Form, and Lightning Record Page...

**Question 1:**\ Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. **Which platform tools should be used to achieve this requirement?** A. Image Field, Dynamic Form, and Lightning Record Page\ **B. Formula Field, Static Resource, and Object Page Layout**\ C. Lightning Components, SLDS Icons, and Compact Layouts Cloud Kicks is making inclusive design a priority for its communities and customers. **What are the three inclusive design action-oriented principles?** A. Recognize imperfection. Learn from diversity. One size fits one.\ **B. Recognize exclusion. Learn from diversity. Solve for one, extend to many.**\ C. Recognize diversity. Learn from experts. Focus on one person. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. **What is one requirement that could lead to recommending the Console?** A. Requirement for better mobile responsiveness\ B. Need for viewing multiple list views at the same time\ **C. Ability to toggle between multiple records** Cloud Kicks\' UX team is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. **How should this be accomplished?** A. Card Sorting\ **B. Heuristic Evaluation**\ C. User Testing **Question 5:**\ Cloud Kicks is displaying knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for 12-point text. **What is the minimum color contrast ratio that would pass these guidelines?** **A. 4.5:1**\ B. 7.0:1\ C. 3.0:1 **Question 6:**\ Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.\ \ **Where should the team go to explore Lightning component code, documentation, and specifications?**\ \ **A. Components Library on developer.salesforce.com**\ B. Salesforce Extensions for VS Code\ C. Design Tokens on SLDS website **Question 7:**\ Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.\ \ **Which onboarding design best practice would best support the product release?**\ \ A. Provide written help documentation as the single source of truth for learning about new features.\ **B. Identify the message, audience, and purpose for content.**\ C. Create pop-ups to give users a full visualization of a product. **Question 8:**\ Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.\ \ **What is the benefit of Lightning Console Apps in this scenario for the sales representatives?**\ \ A. Adding records to Favorites.\ B. Accessing Global Actions.\ **C. Completing actions with a single click.** **Question 9:**\ What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?\ \ A. Desirable, feasible, viable, affordable\ B. Useful, effective, efficient, reliable\ **C. Perceivable, operable, understandable, robust** **Question 10:**\ A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.\ \ **Which reason would lead the designer to choose a moderated study?**\ \ **A. Follow-up questions can be asked to obtain further information about the issues participants may encounter.**\ B. Sessions can be completed at any time and anywhere.\ C. It is less expensive and time-consuming to conduct. **Question 11:**\ A UX Designer is working on a series of custom Salesforce components for a new website.\ \ **In which way could the designer accelerate the visual design process?**\ \ **A. Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.**\ B. Build a custom layout in Salesforce and export the underlying code.\ C. Use separate stylesheets to make implementation easier. **Question 12:**\ A UX Designer wants to conduct customer interviews as part of discovery research.\ \ **Which best practice should be followed while conducting these interviews?**\ \ **A. Engage in a friendly and informal way.**\ B. Use objective, close-ended questions.\ C. Discuss interview findings in the moment. **Question 13:**\ A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required.\ \ **Which Usability Heuristic is being used in this case?**\ \ A. Consistency and Standards\ B. Error diagnosis and recovery\ **C. Match between system and the real world** **Question 14:**\ Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.\ \ **Which principle would represent their company strategy?**\ \ **A. Prioritizing engagement over impressions**\ B. Highlighting benefits over customer needs\ C. Reframing outputs over outcomes **Question 15:**\ A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.\ \ **What should the UX Designer consider while presenting the findings?**\ \ **A. Be specific about the issues testers encountered.**\ B. Report only the new issues, and omit already known bugs.\ C. Include the names of participants in the report. **Question 16:**\ A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing.\ \ **What should be used or created to leverage named entities that apply design attributes to components and applications?**\ \ A. Utility Classes\ **B. Design Tokens**\ C. Design Patterns **Question 17:**\ Cloud Kicks\' administrator has a requirement to make the user experience for a complex process more engaging for internal users.\ \ **Which Salesforce functionality should be used?**\ \ **A. Screen Flow**\ B. Process Builder\ C. Lightning Survey **Question 18:**\ Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?\ \ **A. Utility Classes**\ B. BEM Naming Classes\ C. Component Blueprints **Question 19:**\ Cloud Kicks\' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form.\ \ **In which way could the agent experience be made more efficient?**\ \ A. Design custom Lightning Web Components for the customer to complete.\ **B. Use Salesforce Flow to help complete fields required for case closure.**\ C. Open links in new windows when agents click on details from case widgets. **Question 20:**\ What is a goal of usability testing?\ \ **A. Learning about the user\'s behavior and preferences**\ B. Identifying the best variation of a page\ C. Showing users how to use the design in the right way **Question 21:**\ Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done.\ \ **Which tool should the designer use first?**\ \ **A. Heuristic Evaluation**\ B. Low-Fidelity Prototype\ C. Design System **Question 22:**\ A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content.\ \ **Which UI configuration should be used to further individualize each featured topic?**\ \ A. Choose from a list of Salesforce icons for each featured topic.\ B. Pick a custom color value for each featured topic.\ **C. Select and upload images that represent each featured topic.** **Question 23:**\ Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.\ \ **Which Salesforce solution should be used?**\ \ A. High-Velocity Sales\ B. Commerce Cloud\ **C. Sales Cloud** **Question 24:**\ Cloud Kicks wants gamified learning content for its internal users and leadership. The company wants to create a custom product training platform as a part of the experience.\ \ **What should be recommended?**\ \ **A. Enablement Site to build and assign custom modules**\ B. In-app prompts to provide access to learning journeys\ C. Sandbox to experiment with the product **Question 25:**\ A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.\ \ **What should be the minimum touch screen target size for interactive elements on mobile devices?**\ \ A. 24 pixels wide × 24 pixels tall\ **B. 44 pixels wide × 44 pixels tall**\ C. 64 pixels wide × 64 pixels tall **Question 26 of 60:**\ A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Experience Cloud persona does this user align with? A. Support Manager\ B. Site Administrator\ **C. Community Manager** **Question 27 of 60:**\ Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to best solve this problem? A. Dynamic Forms\ **B. Compact Display Density**\ C. Removing sections from Page Layouts **Question 28 of 60:**\ Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK\'s branding? A. Search bar layout and loading page background\ **B. Brand color and loading page logo**\ C. Background image and focus link color **Question 29 of 60:**\ Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience? A. Create a new page for each device.\ B. Create a Lightning Web Component.\ **C. Create a responsive user interface.** **Question 30 of 60:**\ Cloud Kicks uses cases to track customer complaints. What is the relationship between a case and its account? A. Hierarchical\ B. Master-Detail\ **C. Lookup**