Questions and Answers
What is the purpose of using suggestion or complaints boxes in organizations, as mentioned in the text?
To allow employees to anonymously communicate their feelings and feedback
How does downward communication differ from upward communication in organizations?
Downward communication involves management to employees, while upward communication involves employees to management
What role does an ombudsperson play in facilitating upward communication?
They act as a neutral party to find solutions acceptable to both employees and management
Which of the following methods is NOT mentioned as a way to facilitate upward communication in the text?
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What is the significance of allowing employees to communicate their feedback in an anonymous fashion?
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