11 Questions
What is a common feature of a crisis according to the text?
Demands for information are urgent
How should organizations act during a crisis according to the text?
Engage in the recovery plan while managing the crisis
What is a key aspect of preventing a crisis according to the text?
Anticipate and have a plan
What makes communication increasingly difficult during a crisis?
Loss of control in the situation
Why is it important to always tell the truth during a crisis?
To keep the situation under control
Which of the following is NOT considered a type of crisis in crisis management?
Corporate mergers
What is the first step in the crisis management cycle?
Identification
Which of the following is an example of an organizational misdeed crisis?
A company releasing a defective product without proper testing
What is the primary objective of crisis management?
To deal with major events that threaten an organization, its stakeholders, or the public
Which type of crisis is characterized by a lack of transparency from management about certain information?
Deception crisis
What is the last step in the crisis management cycle?
Recovery
Study Notes
Crisis Management
- A common feature of a crisis is that it is often unpredictable and can happen unexpectedly.
- During a crisis, organizations should act quickly, be transparent, and communicate honestly with stakeholders to minimize damage and maintain trust.
- A key aspect of preventing a crisis is to identify potential risks and take proactive measures to mitigate them.
Crisis Communication
- Communication becomes increasingly difficult during a crisis due to the emotional and often sensitive nature of the situation.
- It is essential to always tell the truth during a crisis, as dishonesty can lead to further damage and erosion of trust.
Types of Crises
- There are several types of crises, including natural disasters, technological crises, and organizational misdeed crises.
- Organizational misdeed crises occur when an organization or its representatives engage in unethical or illegal behavior, such as fraud or corruption.
- A concealment crisis is characterized by a lack of transparency from management about certain information.
Crisis Management Cycle
- The first step in the crisis management cycle is prevention, which involves identifying and mitigating potential risks.
- The primary objective of crisis management is to minimize damage, protect the organization's reputation, and restore normal operations as quickly as possible.
- The last step in the crisis management cycle is recovery, which involves learning from the crisis and implementing changes to prevent similar crises from occurring in the future.
Test your knowledge about crisis management concepts and types of crises. Explore the definition of crisis and how organizations deal with major events that could harm them or the public.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
