10 Questions
What is one of the biggest mistakes an institution or individual can make?
To lie about its problem
Why should a company's true statements be grounded in a clear understanding of the reality of the situation?
To avoid telling outright lies
What is reflective of a company's failure to take the pain?
Telling only part of the story
What happens when someone is seen to have lied about a problem?
They will have great difficulty being believed in future crises
Why did several companies suffer unnecessarily when battered by false rumors?
They had lied about their problems previously
What is the consequence of admitting only the least amount of information a company can?
Diminished credibility
What is the result of a company telling half-truths that paint a very misleading picture?
Diminished credibility
What do some companies have no qualms about doing?
Telling outright lies
Why should companies avoid telling half-truths?
To diminish trust from stakeholders
What is the consequence of telling only part of the story, letting bad news dribble out over time?
Diminished trust from stakeholders
Study Notes
Transparency in Communication
- One of the biggest mistakes an institution or individual can make is to lie about a problem, which can lead to a loss of trust and credibility.
Understanding Reality
- A company's true statements should be grounded in a clear understanding of the reality of the situation to ensure accuracy and credibility.
Consequences of Deception
- Failure to take the pain and admit to problems can lead to further consequences, reflecting a company's lack of transparency and accountability.
- When someone is seen to have lied about a problem, it can lead to a loss of trust and credibility, causing harm to the company's reputation.
Rumors and Misinformation
- Companies can suffer unnecessarily when battered by false rumors, which can be avoided by being transparent and providing accurate information.
Consequences of Limited Disclosure
- Admitting only the least amount of information a company can can lead to a lack of trust and credibility, as it may be seen as an attempt to hide the truth.
- Telling half-truths that paint a very misleading picture can have severe consequences, including damage to the company's reputation and loss of customer trust.
Importance of Transparency
- Some companies have no qualms about telling half-truths, which can lead to severe consequences and damage to their reputation.
- Companies should avoid telling half-truths, as it can lead to a loss of trust and credibility, and instead, strive to be transparent and honest in their communication.
- Telling only part of the story, letting bad news dribble out over time, can lead to a loss of trust and credibility, and can have severe consequences for the company's reputation.
This quiz explores the consequences of lying about problems in a crisis situation. It highlights the impact on credibility and the added burden of solving the original problem. Understanding the repercussions can help individuals and institutions navigate crises more effectively.
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