Crisis Management: Understanding and Addressing Crisis

What is a crisis?

An unplanned event with undesirable consequence

What are the common elements in most definitions of crisis?

Threat, surprise, and short decision time

What is a common feature of crisis management?

Identification of someone to blame

What is the purpose of crisis management?

To assess, understand, and cope with serious situations Signup and view all the answers

How does a major crisis affect an organization?

It can affect the entire organization and lead to its collapse Signup and view all the answers

What are the urgent demands faced in a crisis?

Urgent demands for information and action Signup and view all the answers

What is one of the objectives of Crisis Management?

Demonstrating commitment & expertise Signup and view all the answers

What is an example of a Natural (cataclysmic) event as mentioned in the text?

Health disasters Signup and view all the answers

Which type of crisis involves disputes?

Economic and market forces crisis Signup and view all the answers

What is the first stage in Mitroff’s Stages of Crisis Management Model?

Avoiding Crisis Signup and view all the answers

How can organizations prepare to manage a crisis according to the text?

Brainstorm potential crisis scenarios and minimize risks and costs for each risk Signup and view all the answers

What should organizations do after analyzing possible consequences of potential crises?

Develop a Crisis Plan and identify possible unintended & undesirable side effects Signup and view all the answers

What does CMT stand for in the context of Crisis Management?

Crisis Management Team Signup and view all the answers

Why is it important for organizations to narrow their crisis-risk list?

To identify the crises with the worst result and those most likely to occur Signup and view all the answers

What is the primary purpose of crisis management?

To recognize and resolve crises with minimal damage Signup and view all the answers

Which of the following is a common element in most definitions of crisis?

Surprise Signup and view all the answers

What is a key feature of crisis management as mentioned in the text?

Limited time for decisions Signup and view all the answers

What is the impact of a major crisis on an organization?

Can affect the entire organization and may lead to collapse Signup and view all the answers

What does crisis management involve according to the text?

Skills and techniques required to resolve serious situations Signup and view all the answers

In what way does a crisis differ from other events according to the text?

It results in an urgent problem that must be addressed immediately Signup and view all the answers

What is a primary objective of Crisis Management?

Minimizing the impact of potential crises Signup and view all the answers

Which type of crisis involves events that have special meaning to individuals and only individual suffers?

Personal crisis Signup and view all the answers

What is a key feature of Misconduct Crisis?

Harassment, corruption, fraud, false invoicing Signup and view all the answers

What is the third stage in Mitroff’s Stages of Crisis Management Model?

Containing crisis Signup and view all the answers

What should organizations do after analyzing possible consequences of potential crises?

Develop a Crisis Plan and Crisis Management Team Signup and view all the answers

What is a common type of Natural (cataclysmic) event mentioned in the text?

Health disasters and earthquakes Signup and view all the answers

Why is it important for organizations to narrow their crisis-risk list according to the text?

To focus on the most impactful potential crises Signup and view all the answers

Crisis Management: Understanding and Addressing Crisis

Questions and Answers

What is a crisis?

What are the common elements in most definitions of crisis?

What is a common feature of crisis management?

What is the purpose of crisis management?

How does a major crisis affect an organization?

What are the urgent demands faced in a crisis?

What is one of the objectives of Crisis Management?

What is an example of a Natural (cataclysmic) event as mentioned in the text?

Which type of crisis involves disputes?

What is the first stage in Mitroff’s Stages of Crisis Management Model?

How can organizations prepare to manage a crisis according to the text?

What should organizations do after analyzing possible consequences of potential crises?

What does CMT stand for in the context of Crisis Management?

Why is it important for organizations to narrow their crisis-risk list?

What is the primary purpose of crisis management?

Which of the following is a common element in most definitions of crisis?

What is a key feature of crisis management as mentioned in the text?

What is the impact of a major crisis on an organization?

What does crisis management involve according to the text?

In what way does a crisis differ from other events according to the text?

What is a primary objective of Crisis Management?

Which type of crisis involves events that have special meaning to individuals and only individual suffers?

What is a key feature of Misconduct Crisis?

What is the third stage in Mitroff’s Stages of Crisis Management Model?

What should organizations do after analyzing possible consequences of potential crises?

What is a common type of Natural (cataclysmic) event mentioned in the text?

Why is it important for organizations to narrow their crisis-risk list according to the text?

What are the types of personal crisis mentioned in the text?

What is the purpose of performing a SWOT analysis according to the text?

What is an example of a Technology breakdown crisis as mentioned in the text?

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