Managing Crisis Communications: Avoiding Institutional Dysfunction
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Questions and Answers

What is one of the key tasks of a crisis manager?

  • To ignore the problem and hope it goes away
  • To deny the existence of the problem to avoid facing it
  • To anticipate what will happen next and redirect resources for a positive outcome (correct)
  • To blame others for the problem and avoid taking responsibility

    • What is one reason why crisis planning can be helpful?

  • To deny the existence of problems to avoid addressing them
  • To generate corporate buy-in on the reality of potential problems (correct)
  • To ignore problems and hope they go away
  • To shift the blame for problems onto others

    • Why do many organizations fail to recognize a problem as likely to become a crisis?

  • They are unaware of the problem's potential to escalate (correct)
  • They expect others to deal with the problem
  • They deliberately choose to ignore the problem
  • They are too busy focusing on other issues

    • What is one typical institutional dysfunction mentioned in the text?

    <p>Denying the existence of a problem (A)</p> Signup and view all the answers

    What is the result of an organization turning a blind eye to a problem?

    <p>The problem escalates and becomes worse (D)</p> Signup and view all the answers

    What is one of the key tasks of a crisis manager?

    <p>Anticipating and redirecting resources to ensure positive outcomes (B)</p> Signup and view all the answers

    Why can crisis planning be very helpful, according to the text?

    <p>To recognize potential issues that may become crises if not addressed promptly (A)</p> Signup and view all the answers

    What is one typical institutional dysfunction mentioned in the text?

    <p>Denying that problems exist within the organization (B)</p> Signup and view all the answers

    What is the result of an organization turning a blind eye to a problem?

    <p>Surprise when things escalate and blow up (C)</p> Signup and view all the answers

    Why should the option of doing nothing be exercised deliberately, according to the text?

    <p>Because management doesn't even know it has a problem (C)</p> Signup and view all the answers

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