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Managing Crisis Communications: Avoiding Institutional Dysfunction

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Managing Crisis Communications: Avoiding Institutional Dysfunction

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Questions and Answers

What is one of the key tasks of a crisis manager?

To ignore the problem and hope it goes away

To deny the existence of the problem to avoid facing it

To anticipate what will happen next and redirect resources for a positive outcome (correct)

To blame others for the problem and avoid taking responsibility

What is one reason why crisis planning can be helpful?

To deny the existence of problems to avoid addressing them

To generate corporate buy-in on the reality of potential problems (correct)

To ignore problems and hope they go away

To shift the blame for problems onto others

Why do many organizations fail to recognize a problem as likely to become a crisis?

They are unaware of the problem's potential to escalate (correct)

They expect others to deal with the problem

They deliberately choose to ignore the problem

They are too busy focusing on other issues

What is one typical institutional dysfunction mentioned in the text?

Denying the existence of a problem Signup and view all the answers

What is the result of an organization turning a blind eye to a problem?

The problem escalates and becomes worse Signup and view all the answers

What is one of the key tasks of a crisis manager?

Anticipating and redirecting resources to ensure positive outcomes Signup and view all the answers

Why can crisis planning be very helpful, according to the text?

To recognize potential issues that may become crises if not addressed promptly Signup and view all the answers

What is one typical institutional dysfunction mentioned in the text?

Denying that problems exist within the organization Signup and view all the answers

What is the result of an organization turning a blind eye to a problem?

Surprise when things escalate and blow up Signup and view all the answers

Why should the option of doing nothing be exercised deliberately, according to the text?

Because management doesn't even know it has a problem Signup and view all the answers

Managing Crisis Communications: Avoiding Institutional Dysfunction

Choose a study mode

Podcast

Questions and Answers

What is one of the key tasks of a crisis manager?

What is one reason why crisis planning can be helpful?

Why do many organizations fail to recognize a problem as likely to become a crisis?

What is one typical institutional dysfunction mentioned in the text?

What is the result of an organization turning a blind eye to a problem?

What is one of the key tasks of a crisis manager?

Why can crisis planning be very helpful, according to the text?

What is one typical institutional dysfunction mentioned in the text?

What is the result of an organization turning a blind eye to a problem?

Why should the option of doing nothing be exercised deliberately, according to the text?

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