Volume. 1 Unit 1

What are the five basic principles of the Air Force’s organizational structure?

Emphasis on wartime task, functional grouping, lean organizational structures, skip-echelon structure, and standard levels.

When did the Air Force Medical Service align the structure to mirror the line of the Air Force and what was the organizational structure name changed to?

In 1993, it was changed to Objective Medical Group.

What considerations did working groups use as a basis for developing a streamlined, consistent military treatment facility (MTF) organizational structure from a clinic to a medical group?

AEF (Air Expeditionary Force)

What are the three Air Force Medical Service (AFMS) objectives?

To enhance our ability to deliver better care, better health, and the best value while staying true to our core mission. Signup and view all the answers

What Air Force Medical Service objective encourages health behaviors through a health-based culture to enhance resilient and human performance, while reducing illness and injury?

Better health. Signup and view all the answers

What Air Force Medical Service objective supports optimal medical readiness for all Airmen and ensures Air Force medics are current, trained, and equipped to deliver “Trusted Care, Anywhere” in?

Readiness. Signup and view all the answers

What is the function of the Air Force Surgeon General?

To advise both the SECAF and CSAF on medical matters pertaining to Air Force Operations and readiness. It is small staff that includes two forward operating agencies, AFMOA and AFMSA, support the SG Signup and view all the answers

What are two examples of a field operating agency?

Air Force Medical Operating Agency (AFMOA) and Air Force Medical Support Agency (AFMSA) Signup and view all the answers

What are the five types of military treatment facilities?

The typical clinic model, hospital/medical center, medical wing, limited scope medical facility, and medical squadron. Signup and view all the answers

What squadrons are allowed in an MTF?

Medical operations squadron, dental squadron, aerospace operations squadron, inpatient operations squadron, surgical operations squadron, diagnostics, and therapeutics squadron. Signup and view all the answers

What are some flights you would find in the medical support squadron?

Resource management, medical logistics, medical information services, personnel and administration, TOPA, readiness, pharmacy, clinical laboratory, nutritional medicine, diagnostics and therapeutics, histopathology, readiness, and diagnostic imaging. Signup and view all the answers

What are some examples of external customers?

Patients, couriers, and insurance companies Signup and view all the answers

What are examples of internal customers?

Coworkers, supervisors, and others in your squadron such as doctors or nurses Signup and view all the answers

What are the two ways you communicate with your customers when you are face-to-face?

Verbally and non-verbally Signup and view all the answers

What factors should you consider when verbally communicating with a customer?

Tone of voice, enunciation, word choice, keep your customers informed, and build rapport. Signup and view all the answers

What is the most important customer service skill?

Listening Signup and view all the answers

Within how many rings should you answer the phone?

3–5 rings Signup and view all the answers

What is the first thing you should do when you answer the phone and call someone?

Identify yourself Signup and view all the answers

What steps should you take when dealing with difficult situations?

Listen to your customer attentively, show empathy, solve the problem, and take them to the patient advocate or supervisor. Signup and view all the answers

What are the two types of e-mail?

Organizational and individual. Signup and view all the answers

What is a draft?

An initial plan towards your final product. Signup and view all the answers

What is the first step in developing our correspondence?

Determine the purpose of the correspondence Signup and view all the answers

What are the three general purposes of all Air Force writing?

To direct, inform (or question) or persuade. Signup and view all the answers

What is the purpose of a letter explaining what to do when filing laboratory reports?

To direct. Signup and view all the answers

What is the purpose of a memorandum explaining why physical fitness is important?

To persuade Signup and view all the answers

What is the purpose if you are explaining how to report to the commander?

To inform Signup and view all the answers

When thinking about your receivers, what questions do you ask?

How much does my receiver know about the subject I am presenting? What response do I want from my receiver after reading the correspondence? What tone should I use to get my point across? Signup and view all the answers

What must happen first before writing an outline?

Collect the information you are passing on and then organize it. Signup and view all the answers

What three parts is the correspondence broken down to?

Introduction, body, conclusion. Signup and view all the answers

When editing, on what areas should you concentrate?

Technical accuracy, coverage, arrangement, and readability Signup and view all the answers

What are your concerns when editing for technical accuracy and coverage?

Is enough information included? Are details correct? Are irrelevant or too many details included–is the point made? Signup and view all the answers

What should your topic sentence do?

This sentence is the subject and main idea of the paragraph. Signup and view all the answers

What are the functions of AF Form 1768, Staff Summary Sheet?

It introduces, summarizes, coordinates, or obtains approval or signatures on correspondence. Signup and view all the answers

How do you ensure someone has received and read e-mail correspondence?

By requesting a delivery and read receipt. Signup and view all the answers

How do you request a response via e-mail?

Use the ‘Use Voting Buttons” option under ‘Tracking’. Signup and view all the answers

What tool is used for leadership to evaluate programs and processes that impact the delivery of safe, quality healthcare in their area of responsibility?

Self-inspection Signup and view all the answers

What is a private, non-profit organization that assists ambulatory healthcare organizations in improving the quality of care provided to patients?

AAAHC Signup and view all the answers

What is used to score all applicable elements of Health Services (HSI), Accreditation Association for Ambulatory Healthcare (AAAHC), and applicable national patient safety goals?

Management Internal Control Toolset (MITC) Signup and view all the answers

Who appoints the MTF self-inspection program manager?

The MTF/CC. Signup and view all the answers

How can you get rid of needless “which” and “that” in your writing?

Dropping them or rewriting slightly. Signup and view all the answers