When can a social media post be an indicator of reputational risk? When can customer fraud lead to reputational risk for the bank? When can improper handling of confidential docume... When can a social media post be an indicator of reputational risk? When can customer fraud lead to reputational risk for the bank? When can improper handling of confidential documents lead to reputational risk for the bank?
Understand the Problem
The questions are examining scenarios related to reputational risk in various contexts, specifically regarding social media posts, customer fraud, and the handling of confidential documents. Each question asks for a specific condition that may lead to reputational risk.
Answer
8. c) When the post is made by an influencer. 9. a) Customer fraud causes staff blame. 10. d) Leaked documents reach media.
- c) When the post is made by a celebrity or influencer with a large social media following.
- a) When fraud is committed by a customer, but internal confusion causes an innocent staff member to be blamed.
- d) When sensitive documents are not properly disposed, and leaked information reaches the media.
Answer for screen readers
- c) When the post is made by a celebrity or influencer with a large social media following.
- a) When fraud is committed by a customer, but internal confusion causes an innocent staff member to be blamed.
- d) When sensitive documents are not properly disposed, and leaked information reaches the media.
More Information
Reputational risk can occur from various actions, such as negative social media publicity, internal errors leading to customer deception, and mishandling confidential data that gets publicized.
Tips
Common mistakes include underestimating the impact of social media from influential sources and mishandling confidential information.
Sources
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