When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to: a. give them the option of seeing another provider... When informing patients that you must postpone their appointments because of the absence of the provider, it is good practice to: a. give them the option of seeing another provider. b. explain exactly why the provider cannot see them. c. offer them priority over patients already scheduled in the future. d. be extremely apologetic about the inconvenience. Question 8: Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments. True or False? Question 9: Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do? a. New patients b. Established patients c. Consultations d. All are correct.
Understand the Problem
The questions are assessing knowledge of best practices in patient care and medical assistant responsibilities. They require selecting the most appropriate answers related to patient interaction and responsibilities in healthcare settings.
Answer
7: A, 8: True, 9: D
For Question 7, it is good practice to give them the option of seeing another provider. Question 8 is True, as patients appreciate when their time is considered. For Question 9, all patients should be personally escorted and given instructions.
Answer for screen readers
For Question 7, it is good practice to give them the option of seeing another provider. Question 8 is True, as patients appreciate when their time is considered. For Question 9, all patients should be personally escorted and given instructions.
More Information
Offering alternative options ensures patient care continuity, whereas time consideration and clear instructions enhance patient satisfaction.
Tips
A common mistake is not providing ample options or clarity to patients, which can lead to dissatisfaction.
Sources
- Chapter 9 - Interaction with Patients - quizlet.com
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