Understanding Organizational Conflict
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Questions and Answers

What is the primary defining characteristic of conflict in an organizational setting?

  • Interdependence among individuals or subunits
  • Difference in power, status, and culture
  • Frustration of goal attainment by one person or group (correct)
  • Antagonistic attitudes and behaviors

Which factor contributes to organizational conflict due to the potential for one-way dependence?

  • Group identification and intergroup bias
  • Differences in power (correct)
  • Interdependence
  • Differences in culture

What is a result of group identification and intergroup bias?

  • Increased self-esteem
  • A more positive view of one's own 'in-group' (correct)
  • Attributing negative behavior to one's own group
  • A more positive view of the 'out-group'

When does interdependence necessitate interaction?

<p>When individuals or subunits are mutually dependent on each other (D)</p> Signup and view all the answers

Which of the following is NOT a factor contributing to organizational conflict?

<p>Similarity in power, status, and culture (A)</p> Signup and view all the answers

What is the result of attributing positive behavior to one's own group?

<p>An increase in self-esteem (B)</p> Signup and view all the answers

What is a frequent cause of conflict between managers and employees?

<p>Ambiguous performance criteria (D)</p> Signup and view all the answers

What type of conflict involves disagreements about how work should be organized and accomplished?

<p>Process conflict (B)</p> Signup and view all the answers

What can be a result of elevated task conflict with low levels of relationship and process conflict?

<p>Constructive conflict that promotes good decisions (C)</p> Signup and view all the answers

During conflict, what may happen when one side becomes more cohesive?

<p>The opposite party is negatively stereotyped (A)</p> Signup and view all the answers

How do modes of managing conflict arise?

<p>Based on how assertive and cooperative a person is (A)</p> Signup and view all the answers

What can functional conflict lead to?

<p>Improvements in decision making (B)</p> Signup and view all the answers

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