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Understanding Organizational Conflict

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Questions and Answers

What is the primary defining characteristic of conflict in an organizational setting?

Interdependence among individuals or subunits

Difference in power, status, and culture

Frustration of goal attainment by one person or group (correct)

Antagonistic attitudes and behaviors

Which factor contributes to organizational conflict due to the potential for one-way dependence?

Group identification and intergroup bias

Differences in power (correct)

Interdependence

Differences in culture

What is a result of group identification and intergroup bias?

Increased self-esteem

A more positive view of one's own 'in-group' (correct)

Attributing negative behavior to one's own group

A more positive view of the 'out-group'

When does interdependence necessitate interaction?

When individuals or subunits are mutually dependent on each other Signup and view all the answers

Which of the following is NOT a factor contributing to organizational conflict?

Similarity in power, status, and culture Signup and view all the answers

What is the result of attributing positive behavior to one's own group?

An increase in self-esteem Signup and view all the answers

What is a frequent cause of conflict between managers and employees?

Ambiguous performance criteria Signup and view all the answers

What type of conflict involves disagreements about how work should be organized and accomplished?

Process conflict Signup and view all the answers

What can be a result of elevated task conflict with low levels of relationship and process conflict?

Constructive conflict that promotes good decisions Signup and view all the answers

During conflict, what may happen when one side becomes more cohesive?

The opposite party is negatively stereotyped Signup and view all the answers

How do modes of managing conflict arise?

Based on how assertive and cooperative a person is Signup and view all the answers

What can functional conflict lead to?

Improvements in decision making Signup and view all the answers