16 Questions
What is one of the tasks of a travel agent, according to the text?
Making reservations
Which activity is NOT mentioned as a duty of a travel agent in the text?
Taking care of pets during trips
What kind of communication methods are mentioned in the text for travel agents?
Telephone, e-mail, and letter
Which financial task is NOT listed as something a travel agent should do?
Tracking cryptocurrency investments
What is a key responsibility of a travel agent in handling customer issues?
Intervening between principals regarding customer complaints
What type of products and services might specialist travel agencies offer?
Medical tourism, golf holidays, and painting holidays
What is the main difference between front office and back office procedures of travel agents?
Front office involves customer-facing activities while back office involves administrative duties
Why is it important for travel agencies to undertake certain procedures every day?
To maintain control over operations and ensure availability of resources
What kind of companies do agents deal with to secure contracts for providing travel arrangements?
Large companies
Which type of travel agencies may have staff that are specialists in a particular geographical region?
Specialized travel agencies
What is the main goal of tourism integration?
Enhancing efficiency and sustainability in the industry
In vertical integration, what determines whether it is backward or forward integration?
The level in the chain of distribution where it occurs
What differentiates horizontal integration from vertical integration?
It involves merging with competitors offering similar products
What types of services does a leisure travel agency typically provide?
Package holidays and short breaks
Which statement best describes the role of business travel agencies?
Specialized in handling travel for Meetings, Incentives, Conferences, and Exhibitions (MICE)
How do vertical and horizontal integrations differ in terms of the stage of distribution?
Vertical integration can occur at various levels, while horizontal integration occurs at the same stage.
Explore the differences between tourism integration and vertical integration in the industry. Understand how collaboration among stakeholders differs from companies merging at different levels in the chain of distribution.
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