16 Questions
A travel agent does not need to communicate with customers via telephone, email, or letter.
False
A travel agent's main duty is to prepare food for customers.
False
A travel agent is responsible for maintaining and displaying travel brochures.
True
Preparing and controlling budgets is not a task typically performed by a travel agent.
False
Estimating the cash-flow of the company is not a responsibility of a travel agent.
False
Specialized travel agencies offer a wider range of products and services compared to leisure travel agencies.
False
Specialist travel agencies may focus on Special Interest Tourism products like medical tourism.
True
Front office procedures in travel agencies involve only administrative duties.
False
Back office procedures need to be undertaken every day to ensure the agency maintains control over its operations.
False
Specialized travel agencies have staff who are generalists in various geographical regions.
False
Vertical integration can occur when one company merges with or takes over another company in the chain of distribution at different levels.
True
Horizontal integration always happens at different stages of the chain of distribution.
False
Vertical backward integration always occurs when two competing companies offering competing products merge.
False
Leisure travel agencies mainly focus on providing products and services for business travelers.
False
Tourism integration aims to enhance efficiency, sustainability, and visitor satisfaction by maximizing resource utilization in the industry.
True
Business travel agencies are specialized in managing travel for Meetings, Incentives, Conferences, and Exhibitions (MICE) tourism.
True
Test your knowledge on the differences between tourism integration and vertical integration in the industry. Learn about collaboration, efficiency, and resource utilization in the tourism sector.
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