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Questions and Answers
A travel agent does not need to communicate with customers via telephone, email, or letter.
A travel agent does not need to communicate with customers via telephone, email, or letter.
False
A travel agent's main duty is to prepare food for customers.
A travel agent's main duty is to prepare food for customers.
False
A travel agent is responsible for maintaining and displaying travel brochures.
A travel agent is responsible for maintaining and displaying travel brochures.
True
Preparing and controlling budgets is not a task typically performed by a travel agent.
Preparing and controlling budgets is not a task typically performed by a travel agent.
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Estimating the cash-flow of the company is not a responsibility of a travel agent.
Estimating the cash-flow of the company is not a responsibility of a travel agent.
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Specialized travel agencies offer a wider range of products and services compared to leisure travel agencies.
Specialized travel agencies offer a wider range of products and services compared to leisure travel agencies.
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Specialist travel agencies may focus on Special Interest Tourism products like medical tourism.
Specialist travel agencies may focus on Special Interest Tourism products like medical tourism.
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Front office procedures in travel agencies involve only administrative duties.
Front office procedures in travel agencies involve only administrative duties.
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Back office procedures need to be undertaken every day to ensure the agency maintains control over its operations.
Back office procedures need to be undertaken every day to ensure the agency maintains control over its operations.
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Specialized travel agencies have staff who are generalists in various geographical regions.
Specialized travel agencies have staff who are generalists in various geographical regions.
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Vertical integration can occur when one company merges with or takes over another company in the chain of distribution at different levels.
Vertical integration can occur when one company merges with or takes over another company in the chain of distribution at different levels.
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Horizontal integration always happens at different stages of the chain of distribution.
Horizontal integration always happens at different stages of the chain of distribution.
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Vertical backward integration always occurs when two competing companies offering competing products merge.
Vertical backward integration always occurs when two competing companies offering competing products merge.
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Leisure travel agencies mainly focus on providing products and services for business travelers.
Leisure travel agencies mainly focus on providing products and services for business travelers.
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Tourism integration aims to enhance efficiency, sustainability, and visitor satisfaction by maximizing resource utilization in the industry.
Tourism integration aims to enhance efficiency, sustainability, and visitor satisfaction by maximizing resource utilization in the industry.
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Business travel agencies are specialized in managing travel for Meetings, Incentives, Conferences, and Exhibitions (MICE) tourism.
Business travel agencies are specialized in managing travel for Meetings, Incentives, Conferences, and Exhibitions (MICE) tourism.
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