Quality Theory Chapter 2: Understanding Theory and Contributors

A theory is defined as a coherent group of general propositions used as principles of explanation for a class of phenomena.

A theoretical model relating quality improvement to worker morale is mentioned in the text.

For a theory to be complete, it must have 4 elements: What, How, Why, and Who.

The 'What' element of a theory involves which variables or factors are included in the model.

The 'How' element of a theory refers to the nature, direction, and extent of the relationship among the variables.

The text mentions resolving the differences in quality approaches from a Contingency Perspective.

Deming proposed that poor quality was the fault of labor.

According to Deming, quality at the source is an alternative to mass inspections to improve quality.

According to Deming, the new philosophy is that we are in a traditional economic age.

Deming suggested to cease dependence on continuous improvement of product and service.

According to Deming, the practice of awarding business should be based solely on the price tag.

Deming suggested that the system of production and service should be improved constantly and forever.

According to Deming, job training should not be instituted.

Deming proposed not to improve leadership.

Theoretical models can be generated by induction only.

Deduction is not commonly used by researchers to propose models based on prior research.