Quality Theory Chapter 2: Understanding Theory and Contributors
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Questions and Answers

A theory is defined as a coherent group of general propositions used as principles of explanation for a class of phenomena.

True

A theoretical model relating quality improvement to worker morale is mentioned in the text.

True

For a theory to be complete, it must have 4 elements: What, How, Why, and Who.

False

The 'What' element of a theory involves which variables or factors are included in the model.

<p>True</p> Signup and view all the answers

The 'How' element of a theory refers to the nature, direction, and extent of the relationship among the variables.

<p>True</p> Signup and view all the answers

The text mentions resolving the differences in quality approaches from a Contingency Perspective.

<p>True</p> Signup and view all the answers

Deming proposed that poor quality was the fault of labor.

<p>False</p> Signup and view all the answers

According to Deming, quality at the source is an alternative to mass inspections to improve quality.

<p>True</p> Signup and view all the answers

According to Deming, the new philosophy is that we are in a traditional economic age.

<p>False</p> Signup and view all the answers

Deming suggested to cease dependence on continuous improvement of product and service.

<p>False</p> Signup and view all the answers

According to Deming, the practice of awarding business should be based solely on the price tag.

<p>False</p> Signup and view all the answers

Deming suggested that the system of production and service should be improved constantly and forever.

<p>True</p> Signup and view all the answers

According to Deming, job training should not be instituted.

<p>False</p> Signup and view all the answers

Deming proposed not to improve leadership.

<p>False</p> Signup and view all the answers

Theoretical models can be generated by induction only.

<p>False</p> Signup and view all the answers

Deduction is not commonly used by researchers to propose models based on prior research.

<p>False</p> Signup and view all the answers

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