16 Questions
A theory is defined as a coherent group of general propositions used as principles of explanation for a class of phenomena.
True
A theoretical model relating quality improvement to worker morale is mentioned in the text.
True
For a theory to be complete, it must have 4 elements: What, How, Why, and Who.
False
The 'What' element of a theory involves which variables or factors are included in the model.
True
The 'How' element of a theory refers to the nature, direction, and extent of the relationship among the variables.
True
The text mentions resolving the differences in quality approaches from a Contingency Perspective.
True
Deming proposed that poor quality was the fault of labor.
False
According to Deming, quality at the source is an alternative to mass inspections to improve quality.
True
According to Deming, the new philosophy is that we are in a traditional economic age.
False
Deming suggested to cease dependence on continuous improvement of product and service.
False
According to Deming, the practice of awarding business should be based solely on the price tag.
False
Deming suggested that the system of production and service should be improved constantly and forever.
True
According to Deming, job training should not be instituted.
False
Deming proposed not to improve leadership.
False
Theoretical models can be generated by induction only.
False
Deduction is not commonly used by researchers to propose models based on prior research.
False
Test your understanding of Quality Theory Chapter 2, which covers the definition of theory, leading contributors to theory, viewing quality theory from a contingency perspective, resolving differences in quality approaches, and theoretical framework for quality management.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
