Quality Theory Chapter 2: Understanding Theory
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Questions and Answers

What is a theory according to Random House Webster’s College Dictionary 2011?

A coherent group of general propositions used as principles of explanation for a class of phenomena.

What are the 4 elements that a complete theory must have?

What, How, Why, Who

What does the 'What' in a theory involve?

Which variables or factors are included in the model.

What does the 'How' in a theory refer to?

<p>The nature, direction, and extent of the relationship among the variables.</p> Signup and view all the answers

What is the 'How' of the model below?

<p>The nature, direction, and extent of the relationship among the variables.</p> Signup and view all the answers

What are the leading contributors to theory according to the text?

<p>Not provided in the given text.</p> Signup and view all the answers

What are the two ways in which theories are established?

<p>Induction and Deduction</p> Signup and view all the answers

Who proposed the 14 Points for Management?

<p>W. Edwards Deming</p> Signup and view all the answers

According to Deming, what was the fault of poor quality?

<p>Poor management of the system</p> Signup and view all the answers

What is the first point in Deming's 14 Points for Management?

<p>Create a consistency/constancy of purpose toward improvement of product and service</p> Signup and view all the answers

What does Deming propose as an alternative to mass inspections?

<p>Quality at the source</p> Signup and view all the answers

What is the second point in Deming's 14 Points for Management?

<p>Adopt a new philosophy: We are in a new economic age</p> Signup and view all the answers

According to Deming, what practice should end in awarding business?

<p>End the practice of awarding business on the basis of price tag alone</p> Signup and view all the answers

What is the fifth point in Deming's 14 Points for Management?

<p>Improve constantly and forever the system of production and service</p> Signup and view all the answers

What should be constantly decreased according to Deming's 14 Points for Management?

<p>Cost</p> Signup and view all the answers

What should be instituted according to Deming's 14 Points for Management?

<p>Training on the job</p> Signup and view all the answers

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