16 Questions
What is a theory according to Random House Webster’s College Dictionary 2011?
A coherent group of general propositions used as principles of explanation for a class of phenomena.
What are the 4 elements that a complete theory must have?
What, How, Why, Who
What does the 'What' in a theory involve?
Which variables or factors are included in the model.
What does the 'How' in a theory refer to?
The nature, direction, and extent of the relationship among the variables.
What is the 'How' of the model below?
The nature, direction, and extent of the relationship among the variables.
What are the leading contributors to theory according to the text?
Not provided in the given text.
What are the two ways in which theories are established?
Induction and Deduction
Who proposed the 14 Points for Management?
W. Edwards Deming
According to Deming, what was the fault of poor quality?
Poor management of the system
What is the first point in Deming's 14 Points for Management?
Create a consistency/constancy of purpose toward improvement of product and service
What does Deming propose as an alternative to mass inspections?
Quality at the source
What is the second point in Deming's 14 Points for Management?
Adopt a new philosophy: We are in a new economic age
According to Deming, what practice should end in awarding business?
End the practice of awarding business on the basis of price tag alone
What is the fifth point in Deming's 14 Points for Management?
Improve constantly and forever the system of production and service
What should be constantly decreased according to Deming's 14 Points for Management?
Cost
What should be instituted according to Deming's 14 Points for Management?
Training on the job
Test your understanding of Quality Theory Chapter 2 concepts such as defining theory, leading contributors, contingency perspective, resolving differences in quality approaches, and theoretical framework for quality management. This quiz is based on the content from Copyright © 2013 Pearson Education, Inc.
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