Quality Theory Chapter 2: Understanding Theory in Quality Management
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Questions and Answers

What is the definition of theory according to the Random House Webster’s College Dictionary 2011?

A coherent group of general propositions used as principles of explanation for a class of phenomena.

What are the 4 elements necessary for a theory to be complete?

What, How, Why, Who

What does 'What' involve in a theoretical model?

Involves which variables or factors are included in the Model.

What does 'How' refer to in the context of a theoretical model?

<p>The nature, direction and extent of the relationship among the variables.</p> Signup and view all the answers

From a contingency perspective, what does Quality Theory emphasize?

<p>Resolving the Differences in Quality Approaches</p> Signup and view all the answers

What is the key relationship mentioned in the text relating to quality improvement?

<p>Quality Improvement to Worker Morale</p> Signup and view all the answers

According to Deming, what is the first point for management in achieving quality?

<p>Create a consistency/constancy of purpose toward improvement of product and service with the aim to become competitive, stay in business, and provide jobs.</p> Signup and view all the answers

What is the alternative proposed by Deming for achieving quality at the source?

<p>Quality at the source.</p> Signup and view all the answers

What is the new philosophy advocated by Deming?

<p>We are in a new economic age.</p> Signup and view all the answers

According to Deming, what practice should be ceased to improve quality?

<p>Dependence on mass inspections.</p> Signup and view all the answers

What is the seventh point for management according to Deming?

<p>Improve leadership.</p> Signup and view all the answers

How are theories established according to the text?

<p>Induction and Deduction.</p> Signup and view all the answers

What are the two ways in which theories are established?

<p>Induction and Deduction.</p> Signup and view all the answers

What does the arrow and plus sign represent in the model according to the text?

<p>Theoretical glue that holds the model together.</p> Signup and view all the answers

What is the fault of poor quality according to Deming?

<p>Poor quality resulted from poor management of the system for continual improvement.</p> Signup and view all the answers

What is the aim of creating a consistency/constancy of purpose according to Deming?

<p>The aim is to become competitive, stay in business, and provide jobs.</p> Signup and view all the answers

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