16 Questions
What is the definition of theory according to the Random House Webster’s College Dictionary 2011?
A coherent group of general propositions used as principles of explanation for a class of phenomena.
What are the 4 elements necessary for a theory to be complete?
What, How, Why, Who
What does 'What' involve in a theoretical model?
Involves which variables or factors are included in the Model.
What does 'How' refer to in the context of a theoretical model?
The nature, direction and extent of the relationship among the variables.
From a contingency perspective, what does Quality Theory emphasize?
Resolving the Differences in Quality Approaches
What is the key relationship mentioned in the text relating to quality improvement?
Quality Improvement to Worker Morale
According to Deming, what is the first point for management in achieving quality?
Create a consistency/constancy of purpose toward improvement of product and service with the aim to become competitive, stay in business, and provide jobs.
What is the alternative proposed by Deming for achieving quality at the source?
Quality at the source.
What is the new philosophy advocated by Deming?
We are in a new economic age.
According to Deming, what practice should be ceased to improve quality?
Dependence on mass inspections.
What is the seventh point for management according to Deming?
Improve leadership.
How are theories established according to the text?
Induction and Deduction.
What are the two ways in which theories are established?
Induction and Deduction.
What does the arrow and plus sign represent in the model according to the text?
Theoretical glue that holds the model together.
What is the fault of poor quality according to Deming?
Poor quality resulted from poor management of the system for continual improvement.
What is the aim of creating a consistency/constancy of purpose according to Deming?
The aim is to become competitive, stay in business, and provide jobs.
Test your understanding of Quality Theory and its fundamentals with this quiz covering topics such as 'What is Theory', Leading Contributors to Theory, Viewing Quality Theory from a Contingency Perspective, and Resolving the Differences in Quality Approaches. Explore the Theoretical Framework for Quality Management in this assessment.
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